Sales & Customer

Operations

From go-to-market, to telephone sales calls, support requests via Web Chat, on-site troubleshooting at home, to the radiant face in the UPC Shop – Sales & Customer Operations is the beating heart, open ear and helping hand of UPC. As the first point of contact for our existing and future clients, our employees are daily ambassadors of UPC's values. Whether in direct customer contact, in the maintenance and further development of our website or in the handling of complex hardship cases – a positive customer experience is our top priority.


In addition to employees in direct or indirect customer contact, various support units ensure that day-to-day business can be mastered and ambitious future plans be implemented. 

From go-to-market, to telephone sales calls, support requests via Web Chat, on-site troubleshooting at home, to the radiant face in the UPC Shop – Sales & Customer Operations is the beating heart, open ear and helping hand of UPC. As the first point of contact for our existing and future clients, our employees are daily ambassadors of UPC's values.

Whether in direct customer contact, in the maintenance and further development of our website or in the handling of complex hardship cases – a positive customer experience is our top priority.
In addition to employees in direct or indirect customer contact, various support units ensure that day-to-day business can be mastered and ambitious future plans be implemented. 

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Isa

Isabelle L., Senior Teamleader Content Creation

Isabelle L.

Senior Teamleader Content Creation

"I have been part of the UPC family since 2014 and look forward to going to the office every day. For me, UPC is characterised above all by the people who work here. The colleagues are always very friendly, open and helpful. Everybody gets involved and we are happy about successes together. 

There is enough room for each individual to develop, get actively involved and even get a feel for the fields that do not directly belong to their own area of responsibility. If you feel like it and are motivated, you can achieve a lot, learn a lot and get to know a lot. And because we are very dynamic and fast moving, it never gets boring. Every day we master new challenges and tackle fresh topics. "

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Murat

Murat A., Director Retention & Sales In-/Outbound

Murat A.

Director Retention & Sales In-/Outbound

"I have been at UPC since 2014 and I love the diversity within the company. No two days are the same. UPC comes across as a cool, innovative company with a friendly atmosphere. In our department it is important that people laugh and have fun at work every day. Anyone who is happy at work also likes to come to work. 

The young people within my department keep me youthful and give me the necessary energy every day. If you want to be successful at UPC, you can move a lot within the company and leave your mark on processes or products, regardless of your hierarchical position. The company gives you a lot of trust and freedom. What's more, you can build a career through constant and outstanding achievement, and Management will support you."

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Robert

Robert P., Manager Sales Channel Development

Robert P.

Manager Sales Channel Development

"As an employer, UPC immediately won me over with its modern, innovative and dynamic working atmosphere. These attributes were confirmed after my start at UPC and expanded by the impressive change management culture and the opportunity every employee has to drive and influence change. 

These positive characteristics are rounded off by a great atmosphere in my Sales Channel Development Team and a leadership culture which treats one another as equals. It is fun to come to work every day and to successfully manage challenges as a team again and again."

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Activities

sales-shops

Retail und Shops

technical-helpdesk

Customer Care:
Technical Helpdesk

project-management

Project Management

administration

Customer Care:
Administration

Customer Care:
Administration

 

Customer Care:
Administration

business-analysis

Business Analysis

sales-retention

Sales & Retention

 

training

Training

order-management

Order Management

sales-shops

Retail und Shops

 

administration

Customer Care:
Administration

order-management

Order Management

business-analysis

Business Analysis

technical-helpdesk

Customer Care:
Technical Helpdesk

sales-retention

Sales & Retention

 

project-management

Project Management

training

Training

sco

Our department, Sales & Customer Operations, Wallisellen