INFORMATION ABOUT THE ACQUISITION OF SUNRISE BY LIBERTY GLOBAL

You may have already heard in the news that Liberty Global, the parent company of UPC, is taking over Sunrise. This transaction has now been concluded since approval has been given by the authorities and the Sunrise shareholders.

As of 11 November 2020, both UPC and Sunrise will be subsidiaries of the same parent company, Liberty Global, and thus will no longer be competitors. However, the two companies, UPC and Sunrise, will continue to operate independently.

So for UPC and Sunrise customers nothing will change. All existing subscriptions and contracts are still valid. UPC and Sunrise will continue to focus on providing their services to the highest standard. The service quality for all customers and partners remains our top priority.

UPC and Sunrise will now continue working together on integration, with the goal of merging the two successful companies into one great new Swiss company in early 2021. As the new company, a unique combination will arise with Switzerland’s leading gigabit fibre optic cable network and one of the world’s best mobile networks. This fixed-mobile convergence will create a real, even stronger challenger that will drive competition and innovation in the Swiss market.

We will keep you informed of further developments.

MAYBE YOU ARE NOW ASKING YOURSELF WHETHER IT IS STILL WORTH BECOMING A UPC CUSTOMER?

Definitely! The combination is bringing together the best of both companies: Switzerland’s leading gigabit fibre optic cable network with one of the world’s best mobile networks. Together we will be able offer you even more attractive entertainment and communication services in the future. UPC and Sunrise will also continue to focus on providing their services to the highest standard, and the service quality remains our top priority.

ARE YOU ALREADY A UPC CUSTOMER AND YOU STILL HAVE SOME QUESTIONS?

Will current offers (promotions and subscriptions) still be valid?

The conditions of the current promotions and subscriptions apply as communicated in the offer.

Can I now also take out a Sunrise subscription at a UPC shop?

Yes. Starting on 1 March, all offers of both brands will be available in all Sunrise and UPC shops (a total of over 100 shops).

Can I ask questions in a Sunrise center about my UPC subscription or request changes?

Yes, in the more than 100 Sunrise and UPC shops the most important services (such as address changes) will be offered for both brands.

Can I bring back my old UPC set-top box back to a Sunrise center?

Yes, UPC hardware can also be brought back to a Sunrise center.

I am a Sunrise Mobile customer and want to take out a UPC TV subscription. Will I benefit from the gifting promotion?

Yes, as long as you do not currently have a contractual relationship with UPC, you can benefit from the gifting promotion.

Do existing UPC customers now have a special right of cancellation?

No. Both companies will continue to sell their own products with the respective brand names. Nothing is changing for existing residential and business customers or for all existing business partners of UPC and Sunrise. Our customers will continue to have access to all our products and services – all existing subscriptions and contracts are still valid. Therefore, there is no special right of cancellation (i.e. no extraordinary possibility of termination without observing the notice period and any minimum contract period).

I am already a customer of Sunrise Mobile and UPC Internet. Will I now only receive one bill? Or do I have access to just one customer account now?

I am already a customer of Sunrise Mobile and UPC Internet. Will I now have a joint discount?

SO EVERYTHING WILL STAY THE SAME UNTIL FURTHER NOTICE?

You will continue to have access to all our products and services – all existing subscriptions and contracts will still be valid. UPC and Sunrise will continue to provide their services as before, and their customer services will continue to act with the same quality. But thanks to the combined strengths of the two companies, we will be able to offer you even more attractive entertainment and communication offers in the future.

WHEN WILL NEW OFFERS AND PRODUCTS BE AVAILABLE FROM THE NEW COMPANY (UPC/SUNRISE)?

UPC and Sunrise will continue to act independently, until they are merged in early 2021. UPC and Sunrise will now continue working together on integration. Thanks to the combined strengths of the two companies, we will soon be able to offer you even more attractive entertainment and communication offers. We will keep you up-to-date with developments here.

Back to Home Back to Home Back to Home