Your opinion is important to us

Customer opinions are an essential element for the continued development of our products and services. This feedback is very valuable because it offers us the opportunity to continuously improve.


Current customer satisfaction

The company Medallia surveys our customers after they have contacted the company. The surveys show us how satisfied our customers are with our customer service and where we can improve. Read more...

Customer satisfaction over the last 6 months:

Highest value:  8.3 
Lowest value: 8.0
Current: 8.1

Last updated: 17.10.2016


Social Care

Follow UPC on Twitter
and use it to contact our
customer service employees.

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Support & Help

On our Support pages you will find
FAQs, detailed instructions
and contact details.

Discover now

Network status

All information about
current faults or planned
maintenance work.

Fault reports

«The delivery was successful, Internet speed is good and achieves the promised Mbit/s, the price is low (compared with the competition).»

C.K. Unterlunkhofen

«Your advisor was very competent, friendly and did everything he could to resolve my problem... which he did successfully.»

M.B. Ottenbach

Do you want to return a device to us?

With pick@home your parcels will be collected conveniently from your home.

Do you want to return a parcel to us? Use the Swiss postal service’s pick@home service.


This is how it works


How customer satisfaction is calculated

Ogni cliente che si metterà in contatto con UPC tramite telefono o Shop/Service Point, verrà invitato tramite email a partecipare al sondaggio sulla soddisfazione della clientela.

Of some 50,000 invited customers, around 10,000 customers take part in the survey each month. Customers have the opportunity to rate our customer service on a scale of 0 (very dissatisfied with the service) to 10 (very satisfied with the service).


All customers who rate the customer service below 4 are automatically contacted by us so that we can learn more about the reason for the rating and find solutions.


The customer satisfaction rating is updated weekly, and the average value for the past four weeks is always shown. In addition, we also present the highest and lowest value from the past six months.