SELECT YOUR SUBSCRIPTION

CHANGE YOUR SUBSCRIPTION

Changing your UPC Internet and tV subscription

Select your new subscription below and confirm the selection with “Buy now”

An overview shows you the changes compared to your existing subscription

Everything OK? Send the order and we will adjust your Internet / TV subscription

ONLINE ONLY: Save the activation fee instead of paying CHF 99

INTERNET

%

1 Gbit/s

100 Mbit/s

RECOMMENDED

%

300 Mbit/s

30 Mbit/s

%

100 Mbit/s

10 Mbit/s

TELEVISION

%

UPC TV Box with more than 240 channels Click here to add UPC TV

%

MySports Pro

%

CHF 25.–

Premium Plus

%

CHF 15.–

CHF 25

CHF 15

FIXED NETWORK

%

Select a fixed network option Click here for fixed line from CHF 0/mth.

%

Select a fixed network option

%

Phone

%

Phone CH

%

Phone International

With a contract period of 24 months: promotion ends after 12 months. After this you benefit from a CHF 10 discount per month off the regular subscription price.

Contract Duration

%

24 months

%

12 months

Back

REASONS TO CHOOSE UPC

BEST CUSTOMER SERVICE

We have Switzerland’s best customer service – this was confirmed by the Connect trade magazine.

ORDER NOW, START LATER

Order now and don’t miss a special price. You can activate your products within the next 3 months and wait until then to pay for them.

SECURE SHOPPING

Your order is transmitted in encrypted form with the strictest security certificates.

FAST & FREE DELIVERY

We normally send your parcel on the same day. Delivery is free, regardless of the delivery date.

ONLINE ONLY

Order online, save fees

When you order your Internet subscription online, you save the CHF 99 activation fee.

OUR CUSTOMERS
THINK THIS
IS COOL!

OUR CUSTOMERS THINK THIS IS COOL!

Urs K.

"With UPC products everything from one source - The Happy Home bundle and the amazing customer care team convinced me to put everything together."

Aniwer P.

"Very good package offer. Competent, friendly support. Happy Home 600 offer perfect. Overall totally happy with UPC."

YOUR QUESTIONS ARE IMPORTANT TO US

1. I already have Internet or Internet & TV from UPC. How can I switch to the new 1 Gbit/s Internet?

You can easily change your subscription online, in our shops or over the phone.

2. I am a new UPC customer. What do I have to do to get the Giga Connect Box?

Just order an Internet product with 1 Giga/s Internet speed and you will get the Giga Connect Box for free. Then cancel your contract with your current provider and we will take care of the rest.

3. How does the 100-day cancellation policy work?

As a new UPC customer you get a 100-day cancellation policy on every TV and Internet product. If you are not satisfied within this time, you can either change your subscription or cancel it at the end of the month (0800 222 532). The subscription fees incurred until your cancellation is effective will be billed normally and not refunded.

4. How long will it take until I get my new product?

We normally send your parcel on the same day. Delivery is free, regardless of the delivery date.

Minimum contract period:

12 months / 24 months

12 months

Cancellation:

2 months' notice

Payment methods (change anytime afterwards in My UPC):

Bill by e-mail (PDF) (free)
E-bill (free)
Online bill (free)
Bills by post (CHF 3 per bill)
Direct Debit (Bank) / Direct Debit (Post) (free)

Devices:

Free Connect Box for all subscriptions with 100 and 300 Mbit/s Internet speed
Free Giga Connect Box for subscriptions with Giga Internet speed
UPC TV Box (free of charge, only available when you switch to a new Happy Home subscription)

Services:

Security pack - 3 months free Internet Security Package for all new customers
5 e-mail addresses each with 5 GB storage (free)
Wi-Free - The biggest wifi network in Switzerland and more than 10 million locations in Europe and the USA (free)
UPC TV App - Online TV without Replay

Activation fee (one-off cost):

CHF 99.-

1 Happy Home 100 (12x CHF 59), Happy Home 300 (12x CHF 69) Happy Home Giga (12x CHF 79)
*Promotional price (Happy Home 100 for CHF 59 / Happy Home 300 for CHF 69 / Happy Home Giga for CHF 79/month) is valid for the first 12 months and only for new customers, then the following price applies with a minimum contract period of 12 months: Happy Home 100, CHF 89 / Happy Home 300, CHF 109 / Happy Home Giga, CHF 129/month. Price with a minimum contract period of 24 months: Happy Home 100, CHF 79 / Happy Home 300, CHF 99 / Happy Home Giga, CHF 119/month. Activation fee: CHF 99. The Happy Home subscription price includes a channel-specific fee of CHF 5 for MySports One. Valid until 08.04.2020. Availability may be limited in some partner networks. The stated speeds are maximum values. During the first 100 days, the subscription can be modified at any time or cancelled by telephone at the end of the month. Only on upc.ch.

2 Connect 100 (12x CHF 49.-), Connect 300 (12x CHF 59.-) Connect Giga (12x CHF 69)
Promotional price (Connect 100 for CHF 49 / Connect 300 for CHF 59 / Connect Giga for CHF 69/month) is valid for the first 12 months and only for new customers, then the following price applies with a minimum contract period of 12 months: Connect 100, CHF 59 / Connect 300, CHF 79 / Connect Giga, CHF 99/month. Price with a minimum contract period of 24 months: Connect 100, CHF 49 / Connect 300, CHF 69 / Connect Giga, CHF 89/month. Activation fee: CHF 99. Prices subject to change. Valid until 08.04.2020. Availability may be limited in some partner networks. The stated speeds are maximum values. During the first 100 days, the subscription can be modified at any time or cancelled by telephone at the end of the month. Only on upc.ch.

**MySports One: The Happy Home subscription price includes a channel-specific fee of CHF 5 for MySports One. Customers with an internet only or mobile subscription (with Basic TV) can subscribe to MySports One for CHF 5/month and cancel it at the end of any month with 3 months’ notice Subject to price and programme changes. Correct as of June 2019.