Business Voice Managed PBX

The communication solution with no investment costs

Business Voice Managed PBX offers companies an innovative communications solution for 20 to 1,000 users.

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Hardware, software, migration, installation, project management, maintenance and upkeep – all from under the one roof

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Full-service outsourcing model with low investment costs

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Scalable, even in small steps

Managed PBX – innovative communications services from a single source

Business Voice Managed PBX is a complete package which contains all the service, support and maintenance services for the operation of your own telephone system as well as the necessary hard and software.

Customised communications services – also available as a private cloud solution

Full-service outsourcing model with low investment costs

Individually scalable at any time

Many functions with a single point of contact

Everything is delivered and maintained from a single source - no high investment costs involved.

 
 

We plan, configure and install the system fully in line with the individual needs of your company.

 
 

Thanks to our partnership with Panasonic you are delivered a tailor-made communications solution with the guarantee of a reliable manufacturer and the specialist knowledge and expertise of UPC Business.

 
 

Benefit from the advantages of cloud computing: greater flexibility, easy scalability and access to your data from wherever you happen to be. With our private cloud solution, you can increase the security of your IT infrastructure and store your data in its own dedicated data centre.

 
 

Unified Communication

Would you like to be able to work together in a modern and uncomplicated way within your company? Our new option for digital telephony, the UC-Client, bundles everything that belongs togehter: telephony, chat, Outlook, desktop sharing and presence. The UC-Client is available for a small surcharge.

State-of-the-art technology from Panasonic

The connection is provided by Business Voice ISDN-PBX or Business Voice IP-PBX voice services. The systems of our partner Panasonic feature state-of-the-art technology and can be used for ISDN and/or IP telephone environments. We will of course be happy to port your telephone numbers or supply you with new numbers from our stock.

A managed PBX system comprises the following:

Network Communication Server KX-NS700

Pure IP-Telekommunikationssystem KX-TDE200, 600

Standard services

Voice channel

G.711 – 100 Kbit/s per voice channel

Telephone number porting

Existing telephone numbers can be ported by UPC Business

ISDN-PBX network connection

Euro-ISDN BRI/S0 RJ-45

Euro-ISDN PRI/S2M RJ-45

 

Options

Telephone numbers

DDI number blocks: 10s and 100s

Back-up call rerouting

Call diversion for each number in the event of a fault in the data service

Service Levels & Support times

Service Levels

 

 

 

Standard:

Basic

Fault rectification within 24 hours during support hours

Extended:

Bronze

99.8% annual availability, max. 8 hours downtime during support hours

 

Silver

99.9% annual availability, max. 6 hours downtime during support hours

 

Gold*

99.9% annual availability, max. 2 hours downtime during support hours

 

Platinum*

99.95% annual availability, max. 1 hour downtime during support hours

* Requirements: service must be redundant.

Support times

 

 

 

Standard:

5x11

Monday to Friday from 7 am to 6 pm

Extended:

6x16

Monday to Saturday from 6 am to 10 pm

 

7x24

24 hours/365 days

Note: The support hours for voice services may not exceed those for the data service.

 
 
 

CONSULTATIONS
AND ORDERS

We can be contacted on
0800 678 105 or you can ask
for a consultation.