Support with data, invoice and contract
Would you like to report a relocation or do you have any questions about your invoice? Here you will find answers to administrative questions.
Where to find your customer number
Contact information for SME
0800 883 310
Fax 0800 848 838
0800 568 568
Fax 0800 848 899
FAQ – Frequently asked questions
What payment methods do you offer?
UPC Business customers can choose from the following two payment methods:
- Invoice by post (with pay-in slip)
You can pay invoices delivered by Swiss Post using the supplied pay-in slip. You can also pay them via e-banking. This is the only type of invoice that is suitable for paying in at a post office or bank.
- Invoice by e-mail
You will then be sent your invoices as a PDF document. Invoices sent to you by e-mail are suitable for making transfers via your e-banking account.
How much are the cable connection fees?
What deadlines apply to settling invoices?
The payment deadline is 30 days after receipt of the invoice.
I would like to adjust my contract. How should I proceed?
For general administrative queries or changes to the invoice address, please contact:
You can also send a letter and send it to the following address :
How do I report my new address after a relocation?
Please report your move to the following e-mail address at an early stage:
You can find out everything you need to know and do before moving here.
Support times for SME
From Monday to Friday
7 am to 6 pm
0800 678 105
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