Support with data, invoice and contract

Would you like to report a relocation or do you have any questions about your invoice? Here you will find answers to administrative questions.

Where to find your customer number

A quick glance at your invoice will suffice: your UPC Business customer number is visible in the top right-hand corner of your invoice. You can also tell if you are a business customer or a private customer by looking at the UPC Business logo.

Contact information for SME


0800 883 310

Fax 0800 848 838



0800 568 568

Fax 0800 848 899


FAQ – Frequently asked questions


What payment methods do you offer?

UPC Business customers can choose from the following two payment methods:

  • Invoice by post (with pay-in slip)
    You can pay invoices delivered by Swiss Post using the supplied pay-in slip. You can also pay them via e-banking. This is the only type of invoice that is suitable for paying in at a post office or bank.
  • Invoice by e-mail
    You will then be sent your invoices as a PDF document. Invoices sent to you by e-mail are suitable for making transfers via your e-banking account.

How much are the cable connection fees?

Information on the cable connection fees can be found under the following link: Cable connection

What deadlines apply to settling invoices?

The payment deadline is 30 days after receipt of the invoice.



I would like to adjust my contract. How should I proceed?

For general administrative queries or changes to the invoice address, please contact:

You can also send a letter and send it to the following address :

UPC Business
Richtiplatz 5
8304 Wallisellen

How do I report my new address after a relocation?

Please report your move to the following e-mail address at an early stage:

You can find out everything you need to know and do before moving here.




Support times for SME

From Monday to Friday

7 am to 6 pm

0800 678 105


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