Information on the integration of Sunrise and UPC

As of 11 November 2020, UPC and Sunrise are no longer competitors but are both subsidiaries of the same parent company, Liberty Global.

The integration of the two companies is progressing rapidly, resulting in a unique combination of Switzerland’s leading gigabit fiber optic cable network and one of the world’s best mobile networks. This fixed-mobile convergence is creating a real, even stronger challenger that will drive competition and innovation in the Swiss market. UPC and Sunrise are continuing to focus on providing their services to the highest standard, and the service quality will remain our top priority.

Both companies will continue to sell their own products with the respective brand names. Nothing is changing for existing business and residential customers or for all existing business partners of UPC and Sunrise. Starting on 1 March, customers of Sunrise and UPC will benefit from joint Wow offers and Wow advantages.

Our customers will continue to have access to all our products and services – all existing subscriptions and contracts are still valid.

Will current offers (promotions and subscriptions) still be valid?

The conditions of the current promotions and subscriptions apply as communicated in the offer.

I am a Sunrise Mobile customer and want to take out a UPC TV subscription. Will I benefit from the gifting promotion?

Yes, as long as you do not currently have a contractual relationship with UPC, you can benefit from the gifting promotion.

Do existing UPC customers now have a special right of cancellation?

No. Both companies will continue to sell their own products with the respective brand names. Nothing is changing for existing residential and business customers or for all existing business partners of UPC and Sunrise. Our customers will continue to have access to all our products and services – all existing subscriptions and contracts are still valid.

Therefore, there is no special right of cancellation (i.e. no extraordinary possibility of termination without observing the notice period and any minimum contract period).

I am already a customer of Sunrise Mobile and UPC Internet. Will I now only receive one bill? Or do I have access to just one customer account now?

No. Both companies will continue to sell their own products with the respective brand names. Nothing is changing for existing residential and business customers or for all existing business partners of UPC and Sunrise. As before, customers pay their bills for UPC and Sunrise separately.

I am already a customer of Sunrise Mobile and UPC Internet. Will I now have a joint discount?

No. Both companies will continue to sell their own products with the respective brand names. Nothing is changing for existing residential and business customers or for all existing business partners of UPC and Sunrise.

When will UPC Mobile customers be migrated to the Sunrise mobile network?

All existing subscriptions and contracts are still valid. UPC and Sunrise will continue to focus on providing their services to the highest standard. The service quality for all customers and partners will remain our top priority. UPC and Sunrise are working together on integration. The new company will result in a unique combination of Switzerland’s leading gigabit fiber optic cable network and one of the world’s best mobile networks. UPC Mobile customers will be able to benefit from the Sunrise mobile network and will be informed of details in due time.

Can a UPC Business customer develop IoT projects with Sunrise solutions?

Sunrise is opening up spectacular opportunities with the Internet of Things thanks to Sunrise's award-winning mobile network, which includes a wide range of connectivity technologies, such as 5G, NarrowBand IoT and Cat-M1. With the connectivity management platform (CMP) Sunrise IoT connect, Sunrise is creating the basis for innovative IoT projects.

Both companies are working together to jointly offer and continuously develop these solutions.

Sunrise has also opened the first European 5G Joint Innovation Centre (JIC) to develop and promote 5G applications in residential and business sectors.