FAQ's CONTRACT

When the contract is concluded, it is arranged who is the “Commercial Contact” (usually the contract holder) and who is the “Technical Contact” (if a second person is available as a technical contact).
The difference between these two roles is only that the “Commercial Contact” also has access to the billing data (permission “Invoicing&Billing”). For data protection reasons, the “Technical Contact” has no permission to view billing data.

These two contacts automatically have administrator rights (permission “Portal Admin”). An administrator can on the one hand give further persons access to mybusiness, and on the other hand define the permissions for these accesses. An administrator can only pass on permissions they have themselves. For example, the “Technical Contact” cannot pass on the permission “Invoicing & Billing” (for accessing billing data), because they do not have this permission themselves.

An administrator can designate further administrators (by granting the permission “Portal Admin”).

List of the most important permissions:

• - “Portal Admin”: With this permission you can create new users for your company and pass on any of your permissions to them. If you pass on the permission “Portal Admin,” the new user will automatically also become a mybusiness administrator.

• - “Portal Superuser”: You can create trouble tickets and update your contact data.

• - “Invoicing&Billing”: With this permission you have access to the online billing archive and can change the bill settings (bill delivery by e-mail).

• - “SLA-V2”: With this you can view SLA reports and for example have an overview of past outages and trouble tickets that have been created.

• - “Monitoring”: With this permission you can look at a performance report for the installed devices with Internet traffic, such as modems (applies only to individual solutions, not standard products)

• - “Business Voice Virtual PBX”: This is an example for an permission that one has because of activating a certain product or service.