GET THE GIGA SPEED INTERNET

Speedtest Icon

SPEED TEST

Speedtest Icon

SPEED TEST

This is how you carry out a speed test

Do you want to know how fast your Internet is? Great, you can easily do that here in just a few steps. But please note: Even in ideal conditions, you will never reach the speeds that your Internet subscription offers. For example, if you have a subscription with 1 Gbit/s Internet, the test will not show this speed in reality. This has a technical background and is the case with all Internet providers.

AND NOW YOU CAN START!

The steps are divided into two sections:

  • Prepare speed test (carry out steps without fail!)
  • Download and perform the speed test
Image 1

IMPORTANT PREPARATIONS

stepOutline01

USE THE RIGHT COMPONENTS

It is best to use the modem you got from your Internet provider (e.g. Connect Box or Giga Connect Box from UPC) with the original power supply, original LAN cable and original HFC cable.

stepOutline02

SWITCH OFF THE WLAN AND CONNECT TO THE INTERNET USING A LAN CABLE

Disable the WLAN on your modem.

Please note: Connect your computer to the Internet with a LAN cable after you have deactivated the WLAN.

stepOutline03

DISCONNECT ALL DEVICES FROM THE MODEM

Remove all LAN cables of external devices (e.g. Powerline, separate router, UPC TV Box etc.) from your modem.

Please note: If your modem is in bridge mode, set the router mode.

stepOutline04

START YOUR COMPUTER IN SAFE MODE

The safe mode ensures that the speed test is not disturbed by other programs (e.g. antivirus software).

Please note: If you have an Apple computer, you can skip this step.

DOWNLOAD AND PERFORM THE SPEED TEST

stepOutline01

DOWNLOAD THE SPEED TEST APP

Install the free cnlab Speedtest on your computer or laptop.

Please note: Please remember that you must be connected using a LAN cable to perform the test.

stepOutline02

SETTINGS IN THE CNLAB SPEED TEST

Please activate the following settings in the speed test: Go to Settings > Measurement Settings

  • Measuring time: 30s total - 15s up, 15s down
  • Multiple measurement: 12 measurements: every 60 minute(s) for 12 hour(s)
  • Download streams: 4
  • Download RWin: Is automatically set
  • Upload streams: 2
  • Upload RWin: Is automatically set
  • Protocol: HTTP
  • Autostart: On
  • Geo location: On
stepOutline03

DO THE SPEED TEST

After you have configured the settings correctly, go back to the start interface in the speed test. Then press "Start measurement" to start the speed test. If you are not satisfied with the result, we have tips for you below.

DISSATISFIED WITH THE RESULT
OF THE SPEED TEST?

If your Internet speed is much lower than expected, we have a few tips for you:

stepOutline01

TRY IT WITH ANOTHER COMPUTER

Please repeat all steps with another computer to check the result.

stepOutline02

HAVE A LOOK AT OUR TIPS FOR OPTIMISATION

There are several factors that can affect your Internet speed. We have some tips for you on how you can easily optimise your Internet performance yourself.

THE DIFFERENCE BETWEEN
DOWNLOAD AND UPLOAD SPEED

Download Icon

WHAT IS DOWNLOAD SPEED?

The download speed refers to the connection speed that is required to «get» the data. This includes typical services such as streaming (video & audio), downloading documents and of course regular Internet browsing.

Upload Icon for Speedtest

WHAT IS UPLOAD SPEED?

The upload speed, in contrast, is required to «send» data, e.g. when uploading videos to YouTube or when streaming your own content (e.g. podcasts or on Twitch). The download speed is generally faster than the upload speed.

IMPORTANT PREPARATIONS

stepOutline01

USE THE RIGHT COMPONENTS

It is best to use the modem you got from your Internet provider (e.g. Connect Box or Giga Connect Box from UPC) with the original power supply, original LAN cable and original HFC cable.

stepOutline02

SWITCH OFF THE WLAN AND CONNECT TO THE INTERNET USING A LAN CABLE

Disable the WLAN on your modem.

Please note: Connect your computer to the Internet with a LAN cable after you have deactivated the WLAN.

stepOutline03

DISCONNECT ALL DEVICES FROM THE MODEM

Remove all LAN cables of external devices (e.g. Powerline, separate router, UPC TV Box etc.) from your modem.

Please note: If your modem is in bridge mode, set the router mode.

stepOutline04

START YOUR COMPUTER IN SAFE MODE

The safe mode ensures that the speed test is not disturbed by other programs (e.g. antivirus software).

Please note: If you have an Apple computer, you can skip this step.

Image 2

DOWNLOAD AND PERFORM THE SPEED TEST

stepOutline01

DOWNLOAD THE SPEED TEST APP

Install the free cnlab Speedtest on your computer or laptop.

Please note: Remember that you must be connected using a LAN cable to perform the test.

CNLAB Before Test EN
stepOutline02

SETTINGS IN THE CNLAB SPEED TEST

Please activate the following settings in the speed test: Go to Settings > Measurement Settings

  • Measuring time: 30s total - 15s up, 15s down
  • Multiple measurement: 12 measurements: every 60 minute(s) for 12 hour(s)
  • Download streams: 4
  • Download RWin: Is automatically set
  • Upload streams: 2
  • Upload RWin: Is automatically set
  • Protocol: HTTP
  • Autostart: On
  • Geo location: On
stepOutline03

DO THE SPEED TEST

After you have configured the settings correctly, go back to the start interface in the speed test. Then press "Start measurement" to start the speed test. If you are not satisfied with the result, we have tips for you below.

DISSATISFIED WITH THE RESULT
OF THE SPEED TEST?

If your Internet speed is much lower than expected, we have a few tips for you:

stepOutline01

TRY IT WITH ANOTHER COMPUTER

Please repeat all steps with another computer to check the result.

stepOutline02

HAVE A LOOK AT OUR TIPS FOR OPTIMISATION

There are several factors that can affect your Internet speed. We have some tips for you on how you can easily optimise your Internet performance yourself.

Image 6

THE DIFFERENCE BETWEEN
DOWNLOAD AND UPLOAD SPEED

Download Icon

WHAT IS DOWNLOAD SPEED?

The download speed refers to the connection speed that is required to «get» the data. This includes typical services such as streaming (video & audio), downloading documents and of course regular Internet browsing.

Upload Icon for Speedtest

WHAT IS UPLOAD SPEED?

The upload speed, in contrast, is required to «send» data, e.g. when uploading videos to YouTube or when streaming your own content (e.g. podcasts or on Twitch). The download speed is generally faster than the upload speed.

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