SPEED TEST
SPEED TEST
This is how you carry out a speed test
Do you want to know how fast your Internet is? Great, you can easily do that here in just a few steps. But please note: Even in ideal conditions, you will never reach the speeds that your Internet subscription offers. For example, if you have a subscription with 1 Gbit/s Internet, the test will not show this speed in reality. This has a technical background and is the case with all Internet providers.
AND NOW YOU CAN START!
The steps are divided into two sections:
- Prepare speed test (carry out steps without fail!)
- Download and perform the speed test
-
IMPORTANT PREPARATIONS
-
DOWNLOAD AND PERFORM THE SPEED TEST
-
DISSATISFIED WITH THE RESULT
OF THE SPEED TEST? -
THE DIFFERENCE BETWEEN
DOWNLOAD AND UPLOAD SPEED
IMPORTANT PREPARATIONS
SWITCH OFF THE WLAN AND CONNECT TO THE INTERNET USING A LAN CABLE
Disable the WLAN on your modem.
Please note: Connect your computer to the Internet with a LAN cable after you have deactivated the WLAN.
DISCONNECT ALL DEVICES FROM THE MODEM
Remove all LAN cables of external devices (e.g. Powerline, separate router, UPC TV Box etc.) from your modem.
Please note: If your modem is in bridge mode, set the router mode.
START YOUR COMPUTER IN SAFE MODE
The safe mode ensures that the speed test is not disturbed by other programs (e.g. antivirus software).
Please note: If you have an Apple computer, you can skip this step.
DOWNLOAD AND PERFORM THE SPEED TEST
DOWNLOAD THE SPEED TEST APP
Install the free cnlab Speedtest on your computer or laptop.
Please note: Please remember that you must be connected using a LAN cable to perform the test.
SETTINGS IN THE CNLAB SPEED TEST
Please activate the following settings in the speed test: Go to Settings > Measurement Settings
- Measuring time: 30s total - 15s up, 15s down
- Multiple measurement: 12 measurements: every 60 minute(s) for 12 hour(s)
- Download streams: 4
- Download RWin: Is automatically set
- Upload streams: 2
- Upload RWin: Is automatically set
- Protocol: HTTP
- Autostart: On
- Geo location: On
DO THE SPEED TEST
After you have configured the settings correctly, go back to the start interface in the speed test. Then press "Start measurement" to start the speed test. If you are not satisfied with the result, we have tips for you below.
DISSATISFIED WITH THE RESULT
OF THE SPEED TEST?
If your Internet speed is much lower than expected, we have a few tips for you:
TRY IT WITH ANOTHER COMPUTER
Please repeat all steps with another computer to check the result.
HAVE A LOOK AT OUR TIPS FOR OPTIMISATION
There are several factors that can affect your Internet speed. We have some tips for you on how you can easily optimise your Internet performance yourself.
THE DIFFERENCE BETWEEN
DOWNLOAD AND UPLOAD SPEED
WHAT IS DOWNLOAD SPEED?
The download speed refers to the connection speed that is required to «get» the data. This includes typical services such as streaming (video & audio), downloading documents and of course regular Internet browsing.
WHAT IS UPLOAD SPEED?
The upload speed, in contrast, is required to «send» data, e.g. when uploading videos to YouTube or when streaming your own content (e.g. podcasts or on Twitch). The download speed is generally faster than the upload speed.
IMPORTANT PREPARATIONS
USE THE RIGHT COMPONENTS
It is best to use the modem you got from your Internet provider (e.g. Connect Box or Giga Connect Box from UPC) with the original power supply, original LAN cable and original HFC cable.
SWITCH OFF THE WLAN AND CONNECT TO THE INTERNET USING A LAN CABLE
Disable the WLAN on your modem.
Please note: Connect your computer to the Internet with a LAN cable after you have deactivated the WLAN.
DISCONNECT ALL DEVICES FROM THE MODEM
Remove all LAN cables of external devices (e.g. Powerline, separate router, UPC TV Box etc.) from your modem.
Please note: If your modem is in bridge mode, set the router mode.
START YOUR COMPUTER IN SAFE MODE
The safe mode ensures that the speed test is not disturbed by other programs (e.g. antivirus software).
Please note: If you have an Apple computer, you can skip this step.
DOWNLOAD AND PERFORM THE SPEED TEST
DOWNLOAD THE SPEED TEST APP
Install the free cnlab Speedtest on your computer or laptop.
Please note: Remember that you must be connected using a LAN cable to perform the test.
SETTINGS IN THE CNLAB SPEED TEST
Please activate the following settings in the speed test: Go to Settings > Measurement Settings
- Measuring time: 30s total - 15s up, 15s down
- Multiple measurement: 12 measurements: every 60 minute(s) for 12 hour(s)
- Download streams: 4
- Download RWin: Is automatically set
- Upload streams: 2
- Upload RWin: Is automatically set
- Protocol: HTTP
- Autostart: On
- Geo location: On
DO THE SPEED TEST
After you have configured the settings correctly, go back to the start interface in the speed test. Then press "Start measurement" to start the speed test. If you are not satisfied with the result, we have tips for you below.
DISSATISFIED WITH THE RESULT
OF THE SPEED TEST?
If your Internet speed is much lower than expected, we have a few tips for you:
TRY IT WITH ANOTHER COMPUTER
Please repeat all steps with another computer to check the result.
HAVE A LOOK AT OUR TIPS FOR OPTIMISATION
There are several factors that can affect your Internet speed. We have some tips for you on how you can easily optimise your Internet performance yourself.
THE DIFFERENCE BETWEEN
DOWNLOAD AND UPLOAD SPEED
WHAT IS DOWNLOAD SPEED?
The download speed refers to the connection speed that is required to «get» the data. This includes typical services such as streaming (video & audio), downloading documents and of course regular Internet browsing.
WHAT IS UPLOAD SPEED?
The upload speed, in contrast, is required to «send» data, e.g. when uploading videos to YouTube or when streaming your own content (e.g. podcasts or on Twitch). The download speed is generally faster than the upload speed.
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