INFORMATION ON THE

CORONAVIRUS SITUATION

INFORMATION ON THE CORONAVIRUS SITUATION

#STAYCONNECTED #INTHISTOGETHER

TOGETHER LIKE NEVER BEFORE

We are all currently in an exceptional situation. In a situation that is unknown, that creates uncertainty and at the same time demands a rethink and action from all of us. UPC would like to give you the best possible support during this time - you can also rely on our Giganet while working from home.

OUR PROMISE

You can rely on our Giganetwork. Even in the current difficult situation, we provide our customers with the best possible service. Thanks to our continuous investment in our network, our products and network capacity, we are equipped to offer all customers throughout Switzerland a stable and reliable connection of up to 1 Gigabit, even with the current increase in data volumes.

And with our UPC TV App, you and your family can enjoy your TV programmes on multiple devices at the same time.

HOW DO YOU REACH US?

SHOPS

Sales outlets of telecommunications service providers are not affected by the new measures. We will keep our shops open at the regular opening hours to be there for you. Please inform yourself about the status of the individual shops and partner shops on our shop page.

ONLINE

Our support pages help you with questions about the Internet, TV, mobile, bills and cable connections. On the online customer portal My UPC, you can easily view your invoices, adjust subscriptions or report a move. If you have any questions regarding the payment of your bill, you can find our FAQs on payments here.

Of course, you can also order our Internet & TV and mobile products online. The delivery and delivery times of our products are currently not affected. We normally send your parcel on the same day. Delivery is free, regardless of the delivery date.

CALL-CENTER

Contact our Sales team on 0800 100 111 or have them call you back for purchase advice. You can contact our Support team on 0800 66 88 66.

TECHNICIANS

Our service technicians are still at your service. If you have an appointment with a technician, it will still take place. New appointments can also be made.

SWISS COVID APP

Help us to fight the virus and download the Swiss Covid App now. We believe that the app can contribute greatly to the rapid detection and containment of chains of infection.

EXTENDED! FREE INTERNET SPEED UPGRADE
FOR OUR CUSTOMERS

INTERNET SPEED: FREE UPGRADE FOR OUR CUSTOMERS

Already in mid-March, UPC increased the Internet speed to 100 Mbit/s for six weeks for all customers with a subscription with less than 100 Mbit/s*. Since the coronavirus situation is continuing, we are extending the duration of this speed upgrade until 30 June 2020, automatically and at no charge. Thanks to a fast Internet connection, UPC customers can use the Internet without a care with their entire family, work from home, watch TV or make video calls.

#stayconnected #inthistogether