PHISHING AND SPAM

RECOGNIZE AND NOTIFY A PHISHING ATTACK –  
FAKE EMAILS, SMS OR COMPETITIONS

RECOGNIZE AND NOTIFY A PHISHING ATTACK –  FAKE EMAILS, SMS OR COMPETITIONS

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Attention: Currently UPC and Sunrise logos are being used in connection with fraudulent e-mails that promise a refund. The e-mail recipient is told that their last bill was paid twice and that they have to follow a link within a few hours in order to get the money back. The fraudsters’ goal is to get the victims’ credit card data. They are also attempting to intercept the security code sent by the financial institution in order to get around the two-factor authentication.

Important: This e-mail is not from UPC or Sunrise.

If you have received such an e-mail, please forward it to us: abuse@upc.ch and also check below what you can do to protect your personal information.

HERE'S WHAT YOU CAN DO TO PROTECT YOURSELF FROM PHISHING:

Phishing is the term used to describe emails, SMS, calls or also contests, which, for example, try to steal user data (usernames, passwords or credit card details).

RECOGNISE PHISHING:

  • The content used on the website, SMS or email may look similar to the company design of UPC. However the fake URL, phone number or email address used have no connection to the company UPC.

  • In a serious competition or email, you do not have to give credit card details or pay anything.
  • Check for spelling errors or inconsistencies
  • Look for illogical steps, for example: You suddenly have to pay for a supposed win.

PROTECT PERSONAL DATA:

  • Never send user names or passwords per email: UPC and other reputable companies will never ask you for your passwords or other personal information per email.
  • Don't click onto links included in emails you don't fully trust.
  • Check websites for encryption: before you enter personal data on an Internet website, make sure that the data is sent in encrypted form. (Check for a padlock symbol on the left of your browser address line).
  • Check your credit card and bank statements regularly.

WHAT YOU CAN DO IF YOU HAVE ALREADY DISCLOSED YOUR PERSONAL DATA:

  • If you have already given your credit card number, we recommend to immediately block your card and to contact your bank to complain about any unjustified charge on your credit card.

iBarry ¦ Our Swiss platform for Internet security

An initiative of Swiss businesses, in which we were involved in founding the “Swiss Internet Security Alliance” and are still active on the board.

Find out on iBarry.ch how you can protect yourself from hackers, viruses and other risks on the Internet.

HERE'S WHAT YOU CAN DO TO PROTECT YOURSELF FROM SPAM:

Spam refers to unsolicited and unwelcome mass e-mails that land in your inbox, generally annoying advertising. But there are also spam e-mails that may be part of a phishing scam as named above. For example when personal data is disclosed, such as for a competition.
To prevent spam as well as possible, you can observe the following:

  • Never reply to spam e-mails. Never click on a link in the e-mail, not even the request to remove your e-mail from the spam mailing list. This would confirm that you actively use this e-mail address. 
  • You can create a second “junk” e-mail address that you use instead of your “real” e-mail address when you take part in competitions or registrations on websites.
  • Before you open an e-mail, check the sender: Do you know this sender address and the name? Does the subject line make sense?
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