Have you got a question about your delivery?
We are happy to help.

Our delivery times. Subscription change- 1 day. Delivery of hardware (e.g. set-top box, modern etc.)- 3 days. Please note: In individual cases delivery times may be longer.

When will my product be delivered?

Your order will be processed as soon as you have submitted it

Your order will be shipped shortly after we receive your order. All of our products will be sent by registered mail. Please make sure that you are at home to receive the parcel in person.


Benefit subsequently from the switching bonus

Switching was worth it!

You can still benefit from the switching bonus even if you have already ordered from us. Simply send us a copy of your notice of cancellation. We will credit up to CHF 200 to your bill to thank you for placing your trust in UPC. 

You will keep your old telephone number when switching your telephone provider.

Kid and parent using tablet

Digital TV – more than just television

Bring the cinema into your living room

OnDemand from UPC brings you an even bigger selection of blockbusters, television programmes and concerts on your screen at home at the push of a button. Don’t miss a thing!


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Hotline, e-mail, post, shops & service points


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In the Community, you will find answers, news and competitions


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