You watch television with the Horizon HD Recorder or the HD Mediabox

What you need to do

The channel offer will be updated automatically.

If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.

If necessary, reprogramme your favourites, reminders and scheduled recordings after 20 April (5 pm). Programmes already recorded will be remain on your Box.

 
 
 
 
 
 

Optional

If the procedure described does not work, restore your Box to the factory settings. See here for an explanation on how to do this.

 
 
 
 

Service status

Here you can find information about disruptions on the UPC network.

 
 
 
 

Our Community

In the Community, you will find answers, news and competitions

 
 
 
 

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We also answer your questions via Twitter. Send us a tweet or follow us