You watch television with the UPC TV Box, the Horizon HD Recorder or the HD Mediabox
What you need to do
The channel offer will be updated automatically.
If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.
If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will be remain on your Box.
Please note: This step is not relevant for the UPC TV Box.
Optional
If the procedure described does not work, restore your Box to the factory settings. See here for an explanation on how to do this.
Service status
Here you can find information about disruptions on the UPC network
Community
Do you have a question? Discuss it with the Sunrise Community.
Tweet us
We also answer your questions via Twitter. Send us a tweet or follow us