You watch television with a converter
What you need to do
The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this.
If your converter does not automatically receive the new channel offer, put your device into standby mode for at least five minutes.
Check your list of favourites and reprogramme it if necessary.
Optional
If the procedure described does not work, restore your device to the factory settings. These instructions explain how it works. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture.
Service status
Here you can find information about disruptions on the UPC network
Community
Do you have a question? Discuss it with the Sunrise Community.
Tweet us
We also answer your questions via Twitter. Send us a tweet or follow us