In Switzerland, the Federal Office of Communications OFCOM determines the guidelines applicable to radiated emission limits. If your installation is causing signal disturbances (ingress), then the defined limits are possibly being exceeded.
* Provided that there has been no wanton destruction of the network infrastructure or terminals, you will not have any financial obligations.
Please note that our technicians can identify themselves at all times with a company ID from UPC. Please do not hesitate to ask to see this ID if you have any doubts.
While performing measurements in your property, a upc cablecom technician noticed some signal disturbances which could also exceed the guidelines set by the Federal Office of Communications OFCOM. This can lead to TV or radio reception problems, but also to problems with Internet transmission or telephone conversations.
It is necessary to perform an on-site inspection of the installation in order to accurately determine likely sources of the fault. It is entirely possible that the fault is not in your home but perhaps in your neighbour's apartment or property. It is therefore possible that we will also have to look for the sources of the fault there. If this is the case, we will have given the same message to your neighbours.
Our network is permanently and systematically monitored for faults. If an alarm goes off, a technician is instructed to perform on-site measurements and to eliminate the source of the fault if at all possible.
The mRic Order ID is an internal processing number. You will find your mRic Order ID in the letter we sent you about ingress. This ID helps us to check the status of your incident at any time and to inform you correctly. Please mention this number when contacting our customer service or our technicians.
Even inactive or only partially complete domestic installations can be a source of ingress. Even if there is no cable connection socket in your apartment or house, or if there is one which you do not use, it could still be the source of the fault. The source can even be identified if this is the case by conducting a brief on-site investigation. It goes without saying that you will not be liable for any associated costs.