Which service fees exist? How high are they? You will find here all the information
regarding the costs about activation, payment transactions, reminders and contract termination.
The activation fee covers all costs which are incurred in the case of a new order or when changing your receiver/subscription. Among other things, it covers the technical and administrative preparation/adaptation of the infrastructure, where applicable shipping of the device and the associated login credentials, as well as activation of the device when it is put into operation and activation of a new product on an existing device.
A reduced activation fee is payable when switching to a lower priced product than previously. If this change involves device shipping or the activation of a new product on an existing device, the usual activation fee of CHF 99 will be charged.
When activating a new SIM card.
When replacing a SIM card (e.g. following loss).
When an orange pay-in slip is used: CHF 2.00
You may be charged a default interest on the outstanding amount
(in addition to the reminder fee) once the payment period expires.
5% of the invoice sum
If payment is not received your connection will be blocked. A fee will be charged for the reactivation.
In the event of express activation within 24 hours. An express flat-rate fee will be invoiced in addition to the regular reactivation fee.
In the event of a premature contractual termination, we shall invoice you for the sums owed up to the expiry of the ordinary contractual period.
dependent on the
If a returned device manifests damage due to the gross negligence of the customer
(modem, Mediabox, etc.). Or the receiver has not been returned within the time agreed upon.
When terminating a Mobile subscription for which a handset plan has also been signed, all outstanding handset plan instalments shall immediately fall due.
dependent on the contract
For the connection details and identification of persons responsible for abusive calls or unfair mass advertising.
CHF 50.- per inquiry
All prices incl. VAT
We are aware that under certain circumstances it may be necessary to use the red pay-in slip. However, it takes a considerable amount of time for us to process a pay-in slip completed by hand.
We have to perform capture and recording entirely manually, for example. For this reason, we take the liberty of charging customers a service fee of CHF 7.50 for the additional costs incurred.
The activation fee covers all costs which are incurred in the case of a new order or when changing your receiver. Among other things, it covers the technical preparation / adaptation of the infrastructure, shipping of the device and the associated login credentials, as well as initial activation of the device when it is put into operation.
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