General

Where can I find the General Terms and Conditions?

What do I need to do if I want to transfer my contract to another person?

In the event of a change of owner, contact kmu@upc.ch by e-mail with all contact details for both parties (old and new contractual parties). We will prepare the contract transfer and implement this as soon as both partners have signed.

I would like to adjust my contract. How should I proceed?

For general administrative queries or changes to the invoice address, please contact:
Send e-mail


You can also send a letter and send it to the following address:
UPC Business
Richtiplatz 5
8304 Wallisellen

Cancellation

You want to unsubscribe?

We’re sorry to see you leave. More information about cancellation can be found here.

Service fees

Service fees

In the following document (PDF) the service fees are shown clearly.

Moving premises

1. Have you notified us that you are moving?

Please notify us at least 30 days in advance that you are relocating by sending an e-mail.

Please quote your business customer number in the e-mail.

Send e-mail

2. Will your connection be operational immediately?

In most cases, your new UPC connection will be operational and you will immediately be able to use all of your UPC products as usual.

In some cases, the cabling in your new facilities will have to be modernised. To that end, we will need to conclude a new contract with the property management company or the owner. This can take up to 30 days from the date on which you report your relocation. In this case, we will keep you informed in writing of all developments.

3. Have you packed your accessories?

Take all of your equipment including all supplied cables and plugs with you when you move – even if you don’t use it at your current location. There is a reception card in the Mediabox (receiver for digital television); please just leave it where it is.

4. Have you printed all important information?

Please remember that you may not have Internet access if your new facilities are not yet fully furnished. For this reason:

  • - Make a note of your activation code (or your Setup ID) if you have subscribed to digital television. If you are moving to a different region or municipality, you may have to re-enter the code to install digital television. You will find the codes at upc.ch/checksetupid

  • - If necessary, you can print instructions from our website, so that you can reconnect your equipment at the new location without any problems. You can find the relevant instructions at upc.ch/moving

5. Does your new cable connection have two or three holes?

If your new facilities have a cable connection with a 2-hole socket, you need the adapter which was sent to you with the modem.

  • - Plug it into the smaller of the two holes and connect your radio on one side and your digital devices on the other side.

  • - If you now have a 3-hole socket instead of a two-hole socket, please unplug the adapter and keep it in a safe place.

  • - Suitability of the new installation address can be checked at the following link.

UPC mybusiness

1. What is UPC mybusiness?

UPC mybusiness is the self-service portal of UPC Business. With mybusiness you can for example:


  • - view your current and past bills online and change the mode of delivery (e-mail or paper);

  • - create trouble tickets;

  • - keep your contact addresses and names up to date for a smooth exchange between your company and UPC Business.


There are various permissions in UPC mybusiness. Depending on the permissions you have, more or different functions are available. The permissions depend on which products and services are activated, your role in your company, and any additional permissions that were assigned to you.
As administrator you can give other persons access to mybusiness. As standard, the “Commercial Contact” and the “Technical Contact” designated when the contract is concluded have administrator rights. An administrator can only pass on the permissions they have themselves. They can also make other accounts into administrators.


Access to the mybusiness Portal:https://mybusiness.upc.ch

2. Which kinds of accounts are there in UPC mybusiness?

When the contract is concluded, it is arranged who is the “Commercial Contact” (usually the contract holder) and who is the “Technical Contact” (if a second person is available as a technical contact).
The difference between these two roles is only that the “Commercial Contact” also has access to the billing data (permission “Invoicing&Billing”). For data protection reasons, the “Technical Contact” has no permission to view billing data.


These two contacts automatically have administrator rights (permission “Portal Admin”). An administrator can on the one hand give further persons access to mybusiness, and on the other hand define the permissions for these accesses. An administrator can only pass on permissions they have themselves. For example, the “Technical Contact” cannot pass on the permission “Invoicing & Billing” (for accessing billing data), because they do not have this permission themselves.

An administrator can designate further administrators (by granting the permission “Portal Admin”).


List of the most important permissions:

  • - “Portal Admin”: With this permission you can create new users for your company and pass on any of your permissions to them. If you pass on the permission “Portal Admin,” the new user will automatically also become a mybusiness administrator.

  • - “Portal Superuser”: You can create trouble tickets and update your contact data.

  • - “Invoicing&Billing”: With this permission you have access to the online billing archive and can change the bill settings (bill delivery by e-mail).

  • - “SLA-V2”: With this you can view SLA reports and for example have an overview of past outages and trouble tickets that have been created.

  • - “Monitoring”: With this permission you can look at a performance report for the installed devices with Internet traffic, such as modems (applies only to individual solutions, not standard products)

  • - “Business Voice Virtual PBX”: This is an example for an permission that one has because of activating a certain product or service.

3. How do I get an account for UPC mybusiness?

When a contract is concluded, the “Commercial Contact,” who is usually the contract holder, automatically receives the login data for UPC mybusiness. If a separate “Technical Contact” was defined, then they also receive login data (without online billing management).
These two roles have administrator rights and can therefore give other persons in the company either standard access to UPC mybusiness or make them into administrators as well.
So if you do not yet have access to UPC mybusiness, contact someone in your company with administrator rights. If you need a special permission, you need to contact an administrator who already has this permission.
If you as an administrator want to grant another person access to mybusiness, you can do this in your mybusiness account under the menu item “User Administration” and then further under “User Registration” When doing so, you can either set the access rights automatically (then all of your permissions will be passed on) or set each one manually.


Access to the mybusiness Portal:https://mybusiness.upc.ch

4. How do I log in to UPC mybusiness?

Go to the home page of the UPC mybusiness portal and enter your login data.
Should you have problems logging in, you will find the contact data for UPC Business technical support on the home page of the UPC mybusiness portal.


Access to the mybusiness Portal:https://mybusiness.upc.ch

Any other questions?

Contact us directly.

Product Advice

Mo-Fr: 08-12 & 13-17 h

0800 900 290

Administrative Support

Mo-Fr: 08-12 & 13-17 h

0800 568 568

Technical Support

24h per day

0800 008 007

Online Request

You can also contact us online. We’re looking forward to your message.

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