UPC GIFTS

SUPPORT FOR UPC PROMOTIONS AND DEALS

“TOGETHER MORE” OFFER GIFTS

Here we answer your questions about the device you received as a gift through your participation in a UPC promotion. Whether you got a Samsung TV, HP laptop or iPad Air, here you will find technical support, information about the warranty and what happens with your gift if you switch subscriptions.

APPLE IPAD AIR

64 GB Cellular und Apple Smart Keyboard Folio

64 GB Cellular und Apple
Smart Keyboard Folio

64 GB Cellular und Apple
Smart Keyboard Folio

WARRANTY

The warranty period is 24 months. Please keep the delivery confirmation of your gift for this purpose.

If you have questions about repairs or if the device is defective upon delivery, please contact our support hotline: 0800 66 88 66

Important: If your device is defective upon delivery, you must report this within 5 days after receiving the device.

TECHNICAL SUPPORT

You can find help with setting up or with troubleshooting on the Apple support page.

Of course we will also be happy to help you directly: 0800 66 88 66

FREQUENTLY ASKED QUESTIONS

What happens if I cancel my contract before the end of the 24-month contract period?

If the subscription is cancelled before the end of the minimum contract period, the monthly basic fees for the remaining time and the full value of the gift (CHF 968.-) must be paid, regardless of when the subscription is cancelled.

What happens if I switch to a subscription with a lower monthly fee during the 24-month contract period?

If you switch to a subscription with a lower monthly basic fee during the minimum contract period, a switching fee equal to the value of the gift (CHF 968.-) is due, regardless of when you switch the subscription.

What happens if I switch to a subscription with a higher monthly fee during the 24-month contract period?

Switching to a subscription with a higher monthly basic fee is always possible and has no effect on your gift.

 

SAMSUNG TV 55''

Crystal UHD

Crystal UHD

Crystal UHD

WARRANTY

The warranty period is 24 months. Please keep the delivery confirmation of your gift for this purpose. You can use it to assert warranty claims to the manufacturer.

 

If you have questions about repairs or if your device is defective when it is delivered to you, please contact the Samsung hotline at 0800 726 786 or send an e-mail to upctv_ch@samsung.com


More information about the warranty conditions can be found here.

TECHNICAL SUPPORT

Help with setting up and with troubleshooting for your new Samsung TV can be found here.

FREQUENTLY ASKED QUESTIONS

What happens if I cancel my contract before the end of the 24-month contract period?

If the subscription is cancelled before the end of the minimum contract period, the monthly basic fees for the remaining time and the full value of the gift (CHF 799.-) must be paid, regardless of when the subscription is cancelled.

What happens if I switch to a subscription with a lower monthly fee during the 24-month contract period?

If you switch to a subscription with a lower monthly basic fee during the minimum contract period, a switching fee equal to the value of the gift (CHF 799.-) is due, regardless of when you switch the subscription.

What happens if I switch to a subscription with a higher monthly fee during the 24-month contract period?

Switching to a subscription with a higher monthly basic fee is always possible and has no effect on your gift.

 

HP 5G LAPTOP

EliteBook 830 G8, i5, 8GB RAM, 256GB

EliteBook 830 G8, i5,
8GB RAM, 256GB

WARRANTY

The warranty period is 24 months. Please keep the delivery confirmation of your gift for this purpose.

You can use it to assert warranty claims to the manufacturer. Here you can check your warranty status.

If you have questions about repairs or if the device is defective upon delivery, please contact HP Customer Support: 043 547 97 85

TECHNICAL SUPPORT

On the HP support page you can find help with setting up and with troubleshooting.

FREQUENTLY ASKED QUESTIONS

What happens if I cancel my contract before the end of the 24-month contract period?

If the subscription is cancelled before the end of the minimum contract period, the monthly basic fees for the remaining time and the full value of the gift (CHF 1799.-) must be paid, regardless of when the subscription is cancelled.

What happens if I switch to a subscription with a lower monthly fee during the 24-month contract period?

If you switch to a subscription with a lower monthly basic fee during the minimum contract period, a switching fee equal to the value of the gift (CHF 1799.-) is due, regardless of when you switch the subscription.

What happens if I switch to a subscription with a higher monthly fee during the 24-month contract period?

Switching to a subscription with a higher monthly basic fee is always possible and has no effect on your gift.

 
 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

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