For our UPC customers

UNLIMITED MOBILE SURFING – DISCOUNTED FOR 12 MONTHS

Unlimited mobile surfing in Switzerland and Europe for CHF 35.95/month, then CHF 71.90/month.

Unlimited mobile surfing in Switzerland and Europe for CHF 34.90/mth., then CHF 69.–/mth.

YOU GET MORE WITH SUNRISE UP

Sunrise Up: The upgrade for your life

Take advantage of our Sunrise Up bundles and benefit from unbeatable Up Benefits.

GET THE MOST OUT OF YOUR SCREEN

Netflix, MySports or Premium Plus? When you combine a mobile product with Internet and TV, we’ll upgrade you to our TV XL product for free.

EXPERIENCE PERFECT WI-FI

With our Smart WiFi, you can enjoy perfect Wi-Fi reception in every corner of your home – all thanks to the Connect Pod that’s included for free.

SAVE WHEN YOU TAKE OUT MULTIPLE SUBSCRIPTIONS

For the second and every additional mobile subscription you sign up for with us, you get a 50% discount on the monthly price.

SURF AT MAXIMUM SPEED

With Sunrise, you’re connected to the biggest and fastest 5G network* in Switzerland. When you combine Up Mobile and Up Internet in one subscription, you can surf with up to 2 Gbit/s on your cell phone.

BENEFIT FROM THE BUNDLE DISCOUNT

Combine our products and save money – at least CHF 20.– per month. The more products you add to your subscription, the more you save.

I have UPC Mobile

  • You’re now calling and surfing on the Sunrise network – the best and fastest network in Switzerland. You can now  choose from the new UPC roaming options with more included data at the same price as before
  • Benefit from the  My UPC features e.g. set a monthly limit for your additional mobile costs in home and abroad too
  • No changes to the way you receive your bill, pay your bill or how your bill looks like.
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    Ich habe UPC Mobile

    Do you need help?

    shops

    SHOPS

    Get your personal consultation and ask your questions regarding UPC products in any of the Sunrise shops near you.  

    help

    SUPPORT & CONTACT

    If you have any issues or questions, please contact us online or by phone.

    profile

    MY UPC

    Manage your products and invoices, see all your current costs at a glance and view your product status.

    From CHF 29.50/mth

    GET SUNRISE UP
    MOBILE NOW

    GET SUNRISE UP MOBILE NOW

    YOUR QUESTIONS ARE IMPORTANT FOR US

    I already have a mobile phone subscription from UPC. Can I benefit from this offer?

    Yes, this offer is valid for new subscriptions. If you want to adjust your existing UPC cell phone subscription, please call us on 0800 663 366 so that we can advise you personally.

    What happens when I have used up the included roaming data (for Internet use abroad)?

    Once you have used up the entire roaming data credit, further usage will be charged at the standard rate. You also have the option of buying a roaming package by sending a text message.

    What happens when I have used up my included data for Switzerland?

    You can continue surfing within Switzerland at no extra charge but at a reduced speed (up to 128 kbit/s) once your monthly included data has been used up. At no additional charge, you can still receive and send e-mails, text messages and WhatsApp messages – not including WhatsApp calls and video chats. When you get your included data again at the beginning of the next month, you will automatically use 4G+ speed again.

    If you don’t want to wait for the beginning of the next month and would rather continue surfing at 4G+ speed right away, you can buy a data package.

    Note: Only for all subscriptions that include a limited data volume in Switzerland.

    What is the difference between Internet speed and included data?

    The Internet speed gives information on how quickly you can up- or download data from the Internet (websites, e-mails, etc.). All included data uses 4G+ speed. Once your included data is used up, you can continue surfing at no charge at a reduced speed (up to 128 kbit/s).


    The included data (i.e. unlimited, 10 GB, etc.) is the amount of data you have available at the 4G+ speed. 

    Will I have access to the UPC TV App?

    The UPC TV App is included in all UPC subscriptions. So if you have a Mobile subscription from UPC, you can use the UPC TV App, but with limited functions. You can only use the full functionality of the UPC TV App if you also have a UPC TV Box.

    Learn more on the UPC TV App page.

     

    I already have a mobile phone subscription from UPC. Can I benefit from this offer?

    Yes, this offer is valid for new subscriptions. If you want to adjust your existing UPC cell phone subscription, call us on 0800 663 366 so that we can advise you personally.

    What happens when I have used up the included roaming data (for Internet use abroad)?

    Once you have used up the entire roaming data credit, further usage will be charged at the standard rate. You also have the option of buying a roaming package by sending a text message.

    What happens when I have used up my included data for Switzerland?

    You can continue surfing within Switzerland at no extra charge but at a reduced speed (up to 128 kbit/s) once your monthly included data has been used up. At no additional charge, you can still receive and send e-mails, text messages and WhatsApp messages – not including WhatsApp calls and video chats. When you get your included data again at the beginning of the next month, you will automatically use 4G+ speed again.

    If you don’t want to wait for the beginning of the next month and would rather continue surfing at 4G+ speed right away, you can buy a data package.

    Note: Only for all subscriptions that include a limited data volume in Switzerland.

    What is the difference between Internet speed and included data?

    The Internet speed gives information on how quickly you can up- or download data from the Internet (websites, e-mails, etc.). All included data uses 4G+ speed. Once your included data is used up, you can continue surfing at no charge at a reduced speed (up to 128 kbit/s).


    The included data (i.e. unlimited, 10 GB, etc.) is the amount of data you have available at the 4G+ speed. 

    Will I have access to the UPC TV App?

    The UPC TV App is included in all UPC subscriptions. So if you have a Mobile subscription from UPC, you can use the UPC TV App, but with limited functions. You can only use the full functionality of the UPC TV App if you also have a UPC TV Box.

    Learn more on the UPC TV App page.

     

    In case of question, do I need to contact UPC or Sunrise?

    You can call us on 0800 66 88 66.

    Can I go to a Sunrise Shop as a UPC customer?

    Yes, you can go to any Sunrise Shop where our colleagues will help you.

    Can I buy new products (device, options or rateplans) from UPC?

    No, we are not offering any new products from UPC anymore. However, we are sure to have the perfect offer for you from Sunrise. Please find more information here: sunrise.ch/mobile. Please note that all existing products will remain unchanged and active.

    Does my current contract, product and possible promotion change?

    Your contract, product and possible promotions remain active and the same.

    Do existing UPC customers now have a special right of cancellation?

    No. As your contract, product and possible promotinos remain active and the same, you will not have a special right of cancellation.

    I am a Sunrise and UPC customer. Will I only receive one bill now? Also, will I have access to just one customer account now?

    No. Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. Customers will still pay their UPC and Sunrise bills separately.

    I am already a Sunrise and UPC customer. Will I receive a combination discount now?

    No. There is no combination discount between the two brands.  

    Why do I get e-mails from Sunrise?

    UPC is now part of Sunrise and we inform you every month via Sunrise newsletters about the novelties and advantages you can enjoy. e.g. the Sunrise Moments program

    What is going to happen with my UPC services in the future?

    UPC is now part of Sunrise and we continuously support and improve the UPC services as before.