Contact us

Technical Support For installation & use, disruptions, etc.

Helpful topics

Here you will find your installation code for receiving digital TV.

Videos, quick guides and detailed instructions for your products.

Our free service informs you about disruptions in your area.

All support videos in one place. Have a look now!

Call us

0800 66 88 66 *

  • Mon. - Sun. 08.00 - 22.00
  • From abroad:
  • +41 800 66 88 66
  •  
  •  *free

A personal conversation is usually more efficient,  so we recommend that you contact our customer service representatives by telephone. 

 

Prefer to write to us? Then contact us via Twitter or Facebook.

Answers to frequently asked questions

Request a visit from a technician

Our technicians will help you with the initial installation of your products.

 
 

Administrative Support For moving, changing subscription, etc.

Helpful topics

Tell us your new address online.

Manage your products and contact details online whenever you want.

Here you will find information about your bill, contract and personal details.

Answers to frequently asked questions

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WRITE AN E-MAIL

We will be glad to help you.

Call us

0800 66 88 66 *

  • Mon. - Sun. 08.00 - 22.00
  • From abroad:
  • +41 800 66 88 66
  •  
  •  *free

Loss of SIM card & blocking:

7 x 24 h - 0800 66 88 66 *

  • From abroad:
  • +41 800 66 88 66
  •  
  •  *free

Returning your devices to us is simple

Do you want to return your devices or accessories to us?

UPC’s postal address

(not valid for sending back devices and cancellations)

  • UPC's postal address
  • UPC Switzerland GmbH
  • Postfach
  • 8021 Zürich
 
 

Questions about your bill

Helpful topics

You can view your bills online and print them out at any time. 

Here you will find useful information related to your bill.

Answers to frequently asked questions

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WRITE AN E-MAIL

We will be glad to help you.

Call us

0800 66 88 66 *

  • Mon. - Fri. 08.00 - 19.00
  • Sat. 09.00 - 13.00
  • From abroad:
  • +41 800 66 88 66
  •  
  •  *free
 
 

Order products Order additional options, switching bonus etc.

Helpful topics

All information about television, Internet, fixed network & mobile.

You can make changes yourself in My UPC at any time.

Everything you need to know about switching to UPC quickly and simply.

Answers to frequently asked questions

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WRITE AN E-MAIL

We will be glad to help you.

Call us

0800 46 46 46 *

  • Mon. - Fri. 08.00 - 20.00
  • Sat. 10.00 - 18.00
  • From abroad:
  • +41 800 46 46 46 
  •  
  •  *free
 
 

Cancel products Quick and unbureaucratic

Move Notify us of a change of address

Register your move in only a few steps and simply take your UPC products with you.

 
 
 
 
 
 
 

Service status

Here you can find information about disruptions on the UPC network.

 
 
 
 

Our Community

In the Community, you will find answers, news and competitions

 
 
 
 

Tweet us

We also answer your questions via Twitter. Send us a tweet or follow us