Legal Disclaimer / Legal Notices

Contents, character, relevance and responsibility

The Sunrise UPC LLC Internet pages provide general information about the company, its products and services. The Internet pages represent a service for its visitors. Sunrise UPC LLC reserves the right to supplement, modify or delete the content of these pages at any time without prior notice or explanation of reasons.

As with other editorially created material, the information can become obsolete over time. With careful selection and monitoring, Sunrise UPC LLC makes a constant effort to provide relevant and accurate information. However, it cannot accept any responsibility or liability whatsoever for the correctness, completeness and accuracy of the statements made or information presented on the Internet pages. Sunrise UPC LLC notably assumes no responsibility or liability whatsoever for the correctness, completeness and accuracy of content which we have obtained from cooperation partners. Such content is produced under the responsibility of the cooperation partners and merely made available to the UPC website.

Data protection

It is the intention of Sunrise UPC LLC to pursue ethical principles regarding the management of the information contained in these Internet pages, the treatment of information published by third parties and generated by visitors to these pages and information regarding the latter. Visits to the Internet pages of Sunrise UPC LLC are recorded electronically. These records are primarily used by Sunrise UPC LLC to compile statistics indicating which areas of the web pages are most popular.

We pledge to treat your customer data with the utmost care and in accordance with the legal requirements (Data Protection Law, telecommunications legislation). When visiting our web pages or in the context of e-mail marketing, the following customer data may be generated and collected and stored by Sunrise UPC LLC: personal data and other data that customers supply when visiting our website; customers’ reactions to offers and pages accessed by customers in connection with offers. Sunrise UPC LLC may use these data for the following internal purposes: maintaining customer relations; fulfilling contractual obligations and guaranteeing service quality; issuing bills; adapting the structure of our offers to meet specific customer needs (so-called «individual marketing» or «1:1 marketing»). By using our website and in the context of e-mail marketing you agree that we, or partner companies working to our instructions, or our parent and subsidiary companies and our partner networks may use your customer data for the purposes stated. You can opt out of e-mail marketing (see appropriate link in the mailing). Apart from these stated internal purposes, Sunrise UPC LLC will not pass on any customer data or e-mail addresses to third parties without the express permission of the customer.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. («Google»). Google Analytics uses «cookies», which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Geo information

Geo information is provided by maxmind.


There can be no expectation that e-mails will be answered by Sunrise UPC LLC. The contents of e-mails sent to Sunrise UPC LLC are not regarded as confidential and Sunrise UPC LLC reserves the right to exploit and reproduce ideas, suggestions, expertise or processes contained in e-mails for whatever purpose, and to pass this information to third parties without restriction.

Web chat and text messages

It is possible to contact UPC via web chat and SMS messaging. The communication solution used for this is provided by our partner LivePerson, based in Holland and England. Your data will of course be transmitted in encrypted form.

Intellectual property

All statements, information and images contained on the Sunrise UPC LLC Internet pages, insofar as otherwise stated, have been created by Sunrise UPC LLC and are the property of the company. All content on the Internet pages is therefore protected by copyright. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into or use this web site for any public or commercial purposes without the prior written permission of Sunrise UPC LLC.

Sunrise UPC LLC, UPC Internet, UPC Digital TV and UPC Phone together with the associated logos are registered trademarks. Nothing on the UPC web site shall be construed as granting any licence or right to use any image, trademark or logo.

No binding offer

Generally no element on the Sunrise UPC LLCweb site shall constitute or be construed as a binding offer to a user of the web site. If Sunrise UPC LLC intends to invite a user to submit an offer or in exceptional cases make a binding offer itself via the web site, it will declare its intention clearly and unambiguously. In the event of any doubt in this respect, the user must assume that Sunrise UPC LLC does not intend to make a binding offer.

Liability waiver

Under no circumstances shall Sunrise UPC LLC be liable, as far as is legally possible, for any special or consequential damages that result from the access or use of, (or the inability to access or use), the materials on the UPC website.

Neither Sunrise UPC LLC nor other parties engaged in the creation, design and provision of accept liability for any direct losses, indirect losses, consequential losses or other losses - regardless of whether it be due to non-compliance of contractual obligations, through negligence or any another illegal act - as a result of visits to, incorrect usage of or due to errors, mistakes or omissions in the content.

Sunrise UPC LLC has not verified the websites linked with the Sunrise UPC LLC website and does not accept any responsibility for their content or for the products, services or other items offered therein.

Third-party services

If you use products or services from third parties, then their provisions apply.

Place of jurisdiction

This contractual relationship is subject to Swiss law. The place of jurisdiction for all legal disputes pertaining to this contract is the city of Zurich. However, Sunrise UPC LLC is also entitled at its discretion to assert its claims at the domicile or registered office of the client.


Zurich, 28 March 2011