We are now operating under one single brand: Sunrise.
Thus, the best of UPC and Sunrise is fully combined and integrated in one, compelling new proposition. Our customers thereby benefit from UPC’s outstanding Internet, tv- and entertainment platform, Sunrise’s leading 5G mobile network and its award-winning customer service.
What does this mean for you?
Rest assured, nothing changes at all. You remain our customer and all your products and services continue to function under the UPC brand. Just like our existing customer support, as you know it.
A whole new world of opportunities!
What’s more, the new Sunrise brand offers you a whole new world of opportunities with multiple advantages. To benefit from these, combine an existing product or switch to the brand-new Sunrise Up portfolio, contact us.
What happens to my UPC Products?
You can read more here:
I have UPC Mobile
What remains the same?
I have UPC TV
What remains the same?
For more questions see the FAQ below or If you want to change anything on your existing subscription or buy a new subscription, get in touch with us. We are always available for your and happy to help.
We are still here for you
YOUR QUESTIONS ARE IMPORTANT FOR US
Do I have to switch my UPC Product to Sunrise?
Is it worth changing my products to Sunrise?
Yes, by switching to Sunrise, you get the best of both UPC and Sunrise worlds and more benefits than you can ever imagine. Get ready to:
• Save up with our exclusive combined offers.
• Be entertained with a wide offer: TV content, Apple Music, Game cloud and more.
• Discover a world of devices: the newest mobile phone, tablets, TV, watches and more await you on Sunrise.
When I switch to Sunrise, will I benefit from Sunrise promotions?
What do I need to do if I am moving houses?
How will I pay my bills in the future?
You can continue paying your bills the same way you are currently doing. No changes. You will still receive your bill the same way as you currently do and your bill will look the same way as it currently does.
Can I buy new products (device, options or rateplans) from UPC?
No, we are not offering any new products from UPC anymore. However, we are sure to have the perfect offer for you from Sunrise. Please find more information here: sunrise.ch/mobile. Please note that all existing products will remain unchanged and active.
Why am I not able to order UPC anymore?
We would like to offer you the best of Sunrise and UPC within one premium brand - Sunrise.
With the now joined forces, we leverage the best of Sunrise’s 5G mobile network & UPC’s outstanding internet-, TV- and entertainment platform.
Does my current contract, product and possible promotion change?
Your contract, product and possible promotions remain active and the same. The only change: You might notice our new logo and new name throughout some of our platforms.
In case of question, do I need to contact UPC or Sunrise?
You can contact us through all contact points of UPC and Sunrise.
Can I return my old UPC TV box and/or Internet Box to a Sunrise store?
Yes, you can also return UPC hardware to a Sunrise Shop.
Do existing UPC customers now have a special right of cancellation?
No. As your contract, product and possible promotinos remain active and the same, you will not have a special right of cancellation.
I am already a Sunrise and UPC customer. Will I only receive one bill now? Also, will I have access to just one customer account now?
No. Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. Customers will still pay their UPC and Sunrise bills separately.
I am already a Sunrise and UPC customer. Will I receive a combination discount now?
No. There is no combination discount between the two brands. However, with the new Sunrise Up, there are extensive benefits if you have everything within Sunrise.
I am a (UPC) Partner Network Customer, what does it mean for me?
Your contract, product and possible promotions remain active and unchanged. The only change: You might notice our new logo and new name throughout some of our platforms.