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YOUR FIRST BILL

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YOUR FIRST BILL

WHAT DOES MY FIRST UPC BILL INCLUDE?

The following costs will be listed in your first bill:

For the current month

  • Subscription prices and additional services

For the previous month

(if UPC services were already used)

  • Subscription prices and additional services
  • Usage fees (e.g. OnDemand, roaming fees)

Your first bill may also contain activation fees for your UPC services.

VIEW BILL ONLINE

VIEW BILL ONLINE

In My UPC you can find your bill with all information.

In My UPC you can find your bill with all information.

YOUR FIRST UPC BILL SIMPLY EXPLAINED  

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Billing month

The month in which your bill was created is shown here.

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Billing information

Here you can see the bill number, the billing date and your customer number.

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Payment deadline

This bill must be paid by the date shown here. In general, the payment period for UPC bills is 18 to 20 days.

You can select in My UPC whether you would prefer to always pay your bills the beginning, middle or end of the month.

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Cost overview

The costs which make up the total billed amount for this bill are listed here. On the next page of the bill the individual cost items are explained in detail.

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Bill total

The bill total is made up of the items listed in the cost overview. This is the amount to be paid.

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Pay-in slip

You will see the bill total and the reference number on the pay-in slip.


Scan & Pay


If desired, you can also scan the pay-in slip and pay it by Scan & Pay. Many online banking apps now offer this function, with which you can also pay your UPC bill.

If you use direct debit as your payment method, you will receive a bill without a pay-in slip.

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Good to know

On the reverse of the first page of the bill you can find a brief summary of important additional information.

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Subscription prices and additional services

All subscription prices as well as any discounts (e.g. promotional offers) for the current month are listed here.

If you have already used your subscription in the previous month, the appropriate amount (pro rata) is also listed here.

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Other costs and discounts

Any additional costs (e.g. for payments made at the post office counter) and credits from the previous month are listed here.

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Savings

Here you can see from which promotional offers or discounts you are benefiting. Your savings are always shown for the current month.

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FREQUENTLY ASKED QUESTIONS

How can I get my UPC bill as an eBill?

For this you need to log in to your e-banking account. There you can activate the eBill function for your UPC bills.

Where can I change my billing address?

You can change your billing address in My UPC under «Bills & payments».

 

Why is the billed amount on my first bill higher than the amount for the product I ordered?

If you already used the product in the previous month, costs were incurred pro rata for the days in use – in addition to the subscription price for the current month.

Your first bill may also include activation fees.

Why can’t I open my bill in My UPC?

The bill can’t be opened until 2 days after it has been created, even if it can already be viewed in My UPC with the bill total.

Can I change the payment deadline for my UPC bill?

In My UPC under “Bill Settings” you can change your payment deadline. You can select whether you would to prefer to pay your bills at the beginning, in the middle or at the end of the month. The date you receive the bill may also change, depending on the payment deadline you select.

If you pay your bills by direct debit, it is not possible to change the payment deadline. In this case it is always set for the beginning of the month.

 
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NOTIFICATION

You’d like to be notified by e-mail or SMS when a new bill is available? Then activate the notification function in My UPC.

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PAYMENT METHODS

In My UPC you can select the payment method and the delivery option for your UPC bill and change it if necessary. You will find more information here.

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PAPERLESS BILL

In My UPC you can indicate whether you would like to receive your bill in paper form by post (CHF 3 per bill) or electronically by e-mail/as eBill (free).

VIEW BILL ONLINE

In My UPC you can find your bill with all information.

 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

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