Contact | Support & Help

Contact us

Helpful topics

All information about television, Internet, fixed network & mobile.

You can make changes yourself in My UPC at any time.

Everything you need to know about switching to UPC quickly and simply.

 
 
Answers to frequently asked questions
 
 
 
 
Call us

0800 46 46 46 *

 

Mon. - Fri.
Sat.
08.00 - 20.00
10.00 - 18.00

 

From abroad:

+41 800 46 46 46

 

* free

 
 
Send us an e-mail

Send e-mails simply using our contact form.

 
 
 
 
Helpful topics

Here you will find your installation code for receiving digital TV.

Videos, quick guides and detailed instructions for your products.

Our free service informs you about disruptions in your area.

All support videos in one place. Have a look now!

 
 
Answers to frequently asked questions
 
 
 
 
Call us

0800 66 88 66 *

 

Mon. - Sun.
08.00 - 22.00

 

From abroad:

+41 800 66 88 66

 

* free

 
 
Ask the Support Community

Read tips from other customers and ask the Community for advice.

 
 
Send us an e-mail

Send e-mails simply using our contact form.

 
 
Request a visit from a technician

Our technicians will help you with the initial installation of your products.

 
 
Send us a tweet

Our Support staff tweet from Monday to Friday between 8 am and 5 pm.

 
 
 
 
Helpful topics

Tell us your new address online. 

Manage your products and contact details online whenever you want.

Here you will find information about your bill, contract and personal details.

 
 
Answers to frequently asked questions
 
 
 
 
Call us

0800 66 88 66 *

 

Mon. - Fri.
Sat.
08.00 - 19.00
09.00 - 13.00

 

Loss of SIM card & blocking:

7 x 24 h 0800 66 88 66 *

 

From abroad:

+41 800 66 88 66

 

* free

From abroad:
From abroad:
 
 
Ask the Support Community

Read tips from other customers and ask the Community for advice.

 
 
Send us an e-mail

Send e-mails simply using our contact form.

 
 
Send us a tweet

Our Support staff tweet from Monday to Friday between 8 am and 5 pm.

 
 
 
 
Helpful topics

You can view your bills online and print them out at any time. 

Here you will find useful information related to your bill.

 
 
Answers to frequently asked questions
 
 
 
 
Call us

0800 66 88 66 *

 

Mon. - Fri.
Sat.
08.00 - 19.00
09.00 - 13.00

 

From abroad:

+41 800 66 88 66

 

* free

 
 
Ask the Support Community

Read tips from other customers and ask the Community for advice.

 
 
Send us an e-mail

Send e-mails simply using our contact form.

 
 
Send us a tweet

Our Support staff tweet from Monday to Friday between 8 am and 5 pm.

 
 
 
 
Answers to frequently asked questions
 
 
UPC's postal address

UPC Switzerland GmbH

Postfach
8021 Zürich

 
 
Returns are simple

Save yourself the journey to the post office – we will collect the parcel from your home.

 
 
 
 
 
 

My UPC: Benefit now!

Get the full package! With a My UPC login you can use Wi-Free, watch TV while you're out and about and manage your data.

 
 

Technical questions?

In our new Community, you’ll find help, tips and tricks around the products of UPC and, of course, exciting news and competitions!

 
 

Twitter

We also answer your questions via Twitter. Send us a tweet or follow us.