UPC MAIL

Protect your account: update security settings

Check whether the security settings for your UPC Mail account* are up to date. If not, then update them so you don’t lose your access to UPC Mail. Simply follow the instructions for your e-mail program, as shown farther down on this page.

* E-mail providers of UPC Mail: hispeed, swissonline, balcab, tvmail, urbanet

WHERE DO I FIND THE SECURITY SETTINGS IN MY E-MAIL PROGRAM?

Select your e-mail program and follow the instructions to update your security settings.

These are the instructions for the most common e-mail programs. If your e-mail program is not listed here, please check online for information about the e-mail program you use. The settings for smartphones are normally updated automatically. If you would like to learn about the settings for your smartphone, please click here.

Outlook
Windows Mail
Thunderbird
Apple Mail

Outlook

OPEN E-MAIL PROGRAM

1. Start Outlook. Click on File. Click on Add account.

2. At Your name:, enter a name of your choice.
At E-mail Address:, enter username@hispeed.ch.

3. At Password:, enter your e-mail password.
At Retype Password: enter the password again.

4. Activate the option Manual setup or additional server types.

5. Select Next.

CHECK SERVER SETTINGS

6. Activate the option POP or IMAP.

7. Click Next. At Account type: click on the option IMAP.

8. At My incoming server: enter imap.hispeed.ch.
At My outgoing server (SMTP): enter smtp.hispeed.ch.

9. At User name: enter username@hispeed.ch.
At Password: enter your e-mail password.

10. Click More Settings … Then click on Outgoing Server.

11. If Outgoing mail server (SMTP) requires authentication is activated, deactivate it.
When Outgoing mail server (SMTP) requires authentication is deactivated, go on to the next step.

12. Click on Advanced.

DONE

13. At Incoming server (IMAP): enter 993.

14. At Use the following type of encrypted connection:, click on the option SSL.
Please note: After you have selected Use the following type of encrypted connection:, the value for Incoming mail (IMAP): may change. Make sure that for Incoming server (IMAP): you have entered 993.

15. At Outgoing server (SMTP): enter 587.

16. At Use the following type of encrypted connection:, click on the option None.
Please note: After you have selected Use the following type of encrypted connection:, the value for Outgoing (SMTP): may change. Make sure that for Outgoing server (SMTP) you have entered 587.

17. Click on OK. Then click on Next.

18. Click on Close. Then click on Finish.

19. The e-mail account has been configured and is ready for use.

Windows Mail

OPEN E-MAIL PROGRAM

1. Start Mail. Click on the settings symbol.

2. Click on Accounts. Then click on Add account.

3. Click on your e-mail provider or in this case on Advanced set-up.

4. Click on Internet email.

CHECK SERVER SETTINGS

5. At Account name, enter hispeed.ch.
At Your name, enter your name.
At Incoming email server enter imap.hispeed.ch.

6. Scroll down.
At Account type, click on the text field and then on IMAP4.
At Email address, enter username@hispeed.ch.
At Username, enter username@hispeed.ch.

7. Scroll down.
At Password, enter your e-mail password.
At Outgoing (SMTP) email server, enter smtp.hispeed.ch.

8. If Outgoing server requires authentication is activated, deactivate Outgoing server requires authentication.
When Outgoing server requires authentication is deactivated, go on to the next step.

DONE

9. Activate Require SSL for incoming email.
Deactivate Require SSL for outgoing email.
Click on Sign-in.

10. Click on Done.

11. The e-mail account has been configured and is ready for use.

Thunderbird

OPEN E-MAIL PROGRAM

1. Start Thunderbird. At Create new account:, click on the option Email.

2. Click on an option, in this case Skip this and use my existing email.

3. At Your name:, enter a name of your choice.
At Email address:, enter username@hispeed.ch.
At Password:, enter your e-mail password.

4. Click Continue.

5. Activate the option IMAP (remote folders). Then click on Manual config.

CHECK SERVER SETTINGS

6. Edit the information for Incoming: as follows:
At Server hostname enter imap.hispeed.ch.
At Port enter 993.

7. At SSL enter the option SSL.
At Authentication click on the option Normal password.
Please note: After you have selected an SSL, the value for Port may change. Make sure that for Port you have entered 993.

8. Edit the information for Outgoing: as follows:
At Server hostname enter smtp.hispeed.ch.
At Port enter 587.

9. At SSL click on the option None.
Then at Authentication click on the option No authentication.
Please note: After you have selected an SSL, the value for Port may change. Make sure that for Port you have entered 587.

DONE

10. Edit the information for Username: as follows:
At Incoming: enter username@hispeed.ch.

11. Select Done.

12. The e-mail account has been configured and is ready for use.

Apple Mail

OPEN E-MAIL PROGRAM

1. Start Mail. Click on Mail. Then click on Preferences…

2. Click on the plus symbol.

3. At Full name:, enter a name of your choice.
At Email Address:, enter username@hispeed.ch.
At Password:, enter your email password.

4. Select Continue.

CHECK SERVER SETTINGS

5. At Account Type:, select IMAP.
At Description:, enter hispeed.ch.
At Incoming Mail Server:, enter imap.hispeed.ch.

6. At User Name:, enter username@hispeed.ch.
At Password:, enter the password of your email account.
Select Continue.

7. At Outgoing Mail Server:, enter smtp.hispeed.ch.

8. If Use authentication is activated, deactivate Use authentication.
When Use authentication is deactivated, go on to the next step.

9. Click on Continue. Then click on Create.

10. At Outgoing Mail Server (SMTP):, click on the text field. Then click on Edit SMTP Server List...

11. At Server Name:, enter smtp.hispeed.ch. Then click on Advanced.

12. If Use custom port: is deactivated, activate Use custom port:.
When Use custom port: is activated, go on to the next step.

13. At Use custom port:, enter 587. Deactivate Use SSL.

14. At Authentication,: select the option None. Then click OK.

DONE

13. Click on Advanced.

14. At Port:, enter 993. Activate Use SSL. Click on the cross symbol. Then click on Save.

15. The e-mail account has been configured and is ready for use.

MANUALLY UPDATING SECURITY SETTINGS IN AN E-MAIL PROGRAM

To update the e-mail program, all you need is the data for one incoming and outgoing mail server. The IMAP incoming mail server, in contrast to POP3, is especially suitable if you would like to check your e-mail on multiple devices.

Please note that the settings apply for your PC, Mac, and also for your mobile device. Use the following data exactly as described below to send and receive your e-mails securely and in encrypted form with your e-mail program:

User name:

Benutzer-
name:

Your full e-mail address (e.g.: hsample@hispeed.ch*)

Password:

Your e-mail password

Incoming mail server (one of the two)

IMAP (preferred)

Post-
eingangs-
server (IMAP):

imap.hispeed.ch Port: 993
with SSL/TLS activated

POP3

Post-
eingangs-
server (POP3):

pop.hispeed.ch Port: 995
with SSL/TLS activated

Outgoing mail server

SMTP

Post-
eingangs-
server (IMAP):

smtp.hispeed.ch Port: 587
with STARTTLIS activated
Alternate port: 465, with SSL/TLS activated in case port 587 isn’t working

Please note that it is mandatory to activate the function “SMTP authentication” for the outgoing mail server.

* E-mail providers of UPC Mail: hispeed, swissonline, balcab, tvmail, urbanet

LOGIN ERROR FOR UPC MAIL – NOW WHAT?

First, check that your e-mail address and your password have been entered correctly:

Please ensure you enter the correct upper and lower case letters.
Enter the complete e-mail address (e.g. peter.sample@hispeed.ch).
Make sure that the special characters in your password are entered correctly (e.g. !, *, ?).

Forgotten your UPC Mail password

No problem! Simply click here to continue. You will get a PIN code (by SMS or e-mail) which you will need for creating a new password.

Forgotten your UPC Mail e-mail address

If you have forgotten your UPC e-mail address, call our customer service on 0800 66 88 66.