What does the error message mean?

The OnDemand service is currently unavailable.


  • Check whether all the cables are correctly connected to the modem.
  • Restart the UPC TV Box by carefully unplugging the power cord and plugging it back in after 30 seconds.
  • Wait until the box has completely rebooted and then check if the problem has been solved.

It is possible that the error has been caused by a temporary service interruption. In this case we kindly ask for your patience, we are working on solving the problem.

Does the problem persist after 24 hours? Our customer service will be happy to help you:


Service information and network issues 

Here you can find information about disruptions on the UPC network.



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