WHAT IS THE PROCEDURE FOR A CANCELLATION?
WHY AM I STILL GETTING A UPC BILL?
The usage fees for your UPC services are being billed retroactively as always. This is why you are getting a bill even though the last month of use is already past.
If you cancelled as of the end of April, for example, in May you will receive a bill for the usage fees incurred in April.
Please note: Additional costs may be incurred if loaned receivers are returned too late, not at all or with damage. Whether and by when you need to return your receiver is stated in your confirmation of cancellation.
FREQUENTLY ASKED QUESTIONS
What happens if I terminate my contract early?
If you terminate a contract early, you will be billed for your UPC services until the end of the normal contract period.
Which fees are incurred if I return my loaned receivers too late after my cancellation, or if they are damaged, or if I do not return them?
Loaned receivers (modem, router, TV Box etc.) must be returned promptly and undamaged, if this is stipulated in the confirmation of cancellation. If they are not returned as stipulated, UPC will charge a fee of CHF 49 plus the following fee depending on the device:
UPC TV Box: CHF 155.-
Giga Connect Box: CHF 145.-
Connect Box: CHF 110.-
Wifi Booster Set: CHF 160.-
Wifi Booster: CHF 80.-
Please note: In your confirmation of cancellation you receive important information about returning your devices.
When I purchased my Mobile subscription, I entered into a device payment contract. What happens when I cancel my Mobile subscription?
When a Mobile subscription is cancelled for which a device payment plan was also concluded (contract for payment by instalment for a mobile device), all outstanding instalments are due immediately.
I cancelled my subscription as of the end of the month of x. Why am I still getting a bill for the following month?
Since usage costs for UPC services are always billed retroactively, despite your cancellation you will still receive a bill in the following month. The items listed in the bill concern the previous month, that is, the last month in which you were able to use your UPC services.