WHICH FEES CAN BE INCURRED?
Reminder fees (CHF 25) can be incurred in the event of late payment.
The payment period is generally 18 to 20 days. You can always find the exact payment deadline for your bills on the upper right of your UPC bill.
Non-payment can lead to your connection being blocked. There is a charge for reactivation.
If your connection is blocked, there are various options for making your services available again quickly.
Activate services online in My UPC
In My UPC you can pay the outstanding total amount fast and securely with the following paying methods:
- credit card
Your services will be then reactivated within a few minutes.
Payment of the outstanding amount
As soon as you have paid the entire outstanding amount, your connection will be automatically reactivated. This normally takes 3 to 5 days after receipt of payment.
Reactivation by e-mail or fax
Pay the amount due with a pay-in slip and send us the proof of payment by e-mail to firstname.lastname@example.org or by fax to 058 388 53 32. Reactivation generally takes place within 24 hours.
For this activation we also need the following information from you:
- First and last name
- Customer number
- Complete address
Bank transfer information
For payment with a neutral red pay-in slip please use the following information:
Payee: Sunrise UPC LLC, P.O. Box, 8050 Zürich
Payment reference: Your customer number & note “Express”
Account number: 80-367-9
Amount: Total amount due on your bill
Important: When using a red pay-in slip (without a reference number), a fee of CHF 7.50 will be incurred. This applies to payments at the post office counter as well as to online bank transfers. One such payment per calendar year is free of charge.
Reactivation of the connection will incur a one-off fee of CHF 65. For reactivation by e-mail or fax an additional processing fee of CHF 25 will be incurred.