However, should you require help, do not hesitate to contact us on freephone number 0800 678 101, Mon – Fri, 8 am to 8 pm. One of our telephone advisers will be happy to guide you through the installation process step by step. Please have your customer number ready. You will find it on the delivery note that came with your device.
If the advice you receive on the telephone does not achieve the desired result, or if you need additional technical works, subject to charges (see tariff list), then our professional technicians will carry out the initial installation in your own home.
|Call-out fee (per order)||CHF 63.–|
|Basic Internet installation||CHF 55.–|
|Basic fixed network installation||CHF 50.–|
|Basic installation of digital television (recorder, receiver incl. Horizon)||CHF 60.–|
|Basic installation of digital television (Digicard)||CHF 60.–|
|Setting up an e-mail account (per e-mail-address)||CHF 35.–|
|Installing optional hardware/software from UPC||CHF 50.–
per 15 minutes