Installation by technician on site | Support & Help

Flat-rate Installation

Initial installation of our products is simple and is described in detail in the enclosed instruction manual


However, should you require help, do not hesitate to contact us on freephone number 0800 678 101, Mon – Fri, 8 am to 8 pm. One of our telephone advisers will be happy to guide you through the installation process step by step. Please have your customer number ready. You will find it on the delivery note that came with your device.


If the advice you receive on the telephone does not achieve the desired result, or if you need additional technical works, subject to charges (see tariff  list), then our professional technicians will carry out the initial installation in your own home.

Call-out rate
Call-out fee (per order) CHF 63.–
Product installation  
Basic Internet installation CHF 55.–
Basic fixed network installation CHF 50.–
Basic installation of digital television (recorder, receiver incl. Horizon) CHF 60.–
Basic installation of digital television (Digicard) CHF 60.–
Setting up an e-mail account (per e-mail-address) CHF 35.–
Installing optional hardware/software from UPC CHF 50.–
per device/software
Special services  
  • Setting up third-party devices or software (not from UPC)
  • Troubleshooting for home networks
  • Other services are charged at cost

CHF 34.–

per 15 minutes