Initial installation of our products is simple and is described in detail in the enclosed instruction manual.
However, should you require help, do not hesitate to contact us on the freephone number 0800 678 101, Mon – Fri, 8 am to 8 pm. One of our telephone advisers will be happy to guide you through the installation process step by step. Please have your customer number ready. You will find it on the delivery note that came with your device.
If the advice you receive on the telephone does not achieve the desired result, or if additional technical work is required, subject to a charge (see tariff list), then our professional technicians will carry out the initial installation in your own home.
|Call-out fee (per order)||CHF 63|
|Basic Internet Installation||CHF 55|
|Basic Home Phone Installation||CHF 50|
|Basic Installation of Digital TV (UPC TV)||CHF 60|
|Setting up an E-mail Account (per e-mail address)||CHF 35|
|Installing Optional Hardware / Software from UPC||CHF 50 per device / software|
|Setting up third-party devices or software (not from UPC), troubleshooting for home networks||CHF 34 per 15 minutes|
|Other services are charged at cost|
The invoice for the paid additional work by technicians will be sent to you directly by our external partner companies. If the amount is still outstanding after 2 months, it will appear on your UPC invoice under "Other costs and discounts".