RETURNING DEVICES
AND EQUIPMENT

RETURNING DEVICES
AND EQUIPMENT

WHEN REPLACING DEVICES, CHANGING SUBSCRIPTION OR TERMINATING A CONTRACT.

WHEN REPLACING DEVICES, CHANGING SUBSCRIPTION OR TERMINATING A CONTRACT.

RETURNING DEVICES
AND EQUIPMENT

Simply select the UPC device you would like to return to us and follow the instructions that appear. Please also note the respective terms and costs on the right to avoid additional costs.

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If your device is not listed, you can keep it or hand it in for disposal at no charge in the electrical department of a store (e.g. Migros, Interdiscount etc.).

SELECT YOUR DEVICE

Terms and costs 

COSTS

Rented UPC receivers (modem, router, TV Box etc.) are to be returned undamaged. The charges for damaged or defective devices are:

Giga Connect Box: CHF 175.-

Connect Box: CHF 120.-

UPC TV Box: CHF 195.-

Wifi Booster Set: CHF 110.-

Wifi Booster Adapter: CHF 110.-

RETURN DEADLINE

In the event of cancellation, receivers must be returned promptly and undamaged, if this is stipulated in the confirmation of cancellation. If the deadline is not complied with, UPC will charge a fee of CHF 49. The costs for damaged devices (see above) will be charged in addition.

HERE’S HOW TO RETURN YOUR DEVICE

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CREATE AND PRINT THE RETURN LABEL

If you already have a label, that’s great. If not, you can create one here.

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STICK THE LABEL ON THE PACKAGE

Please take care to attach the label carefully and clearly visibly on the lower right of the largest surface of the package.

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RETURN THE DEVICE

There are various different ways you can return the package:

Laptop Image

RETURNING DEVICES AND EQUIPMENT

Simply select the UPC device you would like to return to us and follow the instructions that appear. Please also note the respective terms and costs to avoid additional costs.

Icon

If your device is not listed, you can keep it or hand it in for disposal at no charge in the electrical department of a store (e.g. Migros, Interdiscount etc.).

SELECT YOUR DEVICE

HERE’S HOW TO RETURN YOUR DEVICE

stepOutline01

CREATE AND PRINT THE RETURN LABEL

If you already have a label, that’s great. If not, you can create one here.

stepOutline02 (2)

STICK THE LABEL ON THE PACKAGE

Please take care to attach the label carefully and clearly visibly on the lower right of the largest surface of the package.

stepOutline03 (2)

RETURN THE DEVICE

There are various different ways you can return the package:

USEFUL INFORMATION

USEFUL INFORMATION

Returning your defective mobile handset

If you have a defective mobile handset, you can call us or return the device in one of our UPC Shops.

Postal address

Our postal address for returns:
 

XPO Logistics
c/o UPC Schweiz GmbH
Lagerhausstrasse 12
4914 Roggwil

 
 
 

Service status

Here you can find information about disruptions on the UPC network.

 
 
 
 

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