RETURNING DEVICES
AND EQUIPMENT

RETURNING DEVICES
AND EQUIPMENT

When replacing devices, changing subscription or terminating a contract

When replacing devices, changing subscription or terminating a contract

RETURNING DEVICES
AND EQUIPMENT

Simply select the UPC device you would like to return to us and follow the instructions that appear. Please also note the respective terms and costs on the right to avoid additional costs.

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If your device is not listed, you can keep it or hand it in for disposal at no charge in the electrical department of a store (e.g. Melectronics, Interdiscount etc.).

SELECT YOUR DEVICE

Terms and costs 

COSTS

Rented UPC receivers (modem, router, TV Box etc.) are to be returned undamaged. The charges for damaged or defective devices are:

Giga Connect Box: CHF 143.-

Connect Box: CHF 60.-

UPC TV Box: CHF 116.-

RETURN DEADLINE

In the event of cancellation, receivers must be returned promptly and undamaged, if this is stipulated in the confirmation of cancellation. If the deadline is not complied with, UPC will charge a fee of CHF 49. The costs for damaged devices (see above) will be charged in addition.

HERE’S HOW TO RETURN YOUR DEVICE

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CREATE RETURN LABELS AND PRINT THEM OUT

If you already have label - great! If not, you can create a separate label for every package that you would like to send back. Of course you can also send back more than one device per package. Please note that a printed label can only be used once.

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STICK THE LABEL ON THE PACKAGE

Please take care to attach the label carefully and clearly visibly on the lower right of the largest surface of the package.

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RETURN THE DEVICE

There are various different ways you can return the package:

Laptop Image

RETURNING DEVICES AND EQUIPMENT

Simply select the UPC device you would like to return to us and follow the instructions that appear. Please also note the respective terms and costs to avoid additional costs.

Icon

If your device is not listed, you can keep it or hand it in for disposal at no charge in the electrical department of a store (e.g. Migros, Interdiscount etc.).

SELECT YOUR DEVICE

HERE’S HOW TO RETURN YOUR DEVICE

stepOutline01

CREATE RETURN LABELS AND PRINT THEM OUT

If you already have a return label - great! If not, you can create a separate label for every packet that you would like to send back. Please note that a printed label can only be used once.

stepOutline02 (2)

STICK THE LABEL ON THE PACKAGE

Please take care to attach the label carefully and clearly visibly on the lower right of the largest surface of the package.

stepOutline03 (2)

RETURN THE DEVICE

There are various different ways you can return the package:

USEFUL INFORMATION

USEFUL INFORMATION

Returning your defective mobile handset

If you have a defective mobile handset, you can call us or return the device in one of our UPC Shops.

Postal address

Our postal address for returns:
 

XPO Logistics
c/o Sunrise UPC LLC
Lagerhausstrasse 12
4914 Roggwil

 
 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

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