Flat-rate Installation

Initial installation of our products is simple and is described in detail in the enclosed instruction manual

However, should you require help, do not hesitate to contact us on freephone number 0800 678 101, Mon – Fri, 8 am to 8 pm. One of our telephone advisers will be happy to guide you through the installation process step by step. Please have your customer number ready. You will find it on the delivery note that came with your device.

If the advice you receive on the telephone does not achieve the desired result, or if you need additional technical works, subject to charges (see tariff  list), then our professional technicians will carry out the initial installation in your own home.

Call-out rate

Call-out fee (per order) CHF 63

Product installation

Basic Internet Installation CHF 55
Basic Home Phone Installation CHF 50
Basic Installation of Digital TV (Recorder, Receiver incl. Horizon, DigiCard) CHF 60
Basic installation of Digital TV (Digicard) CHF 60
Setting up an E-mail Account (per e-mail address) CHF 35
Installing Optional Hardware/Software from UPC CHF 50 per device/software

Special services

Setting up third-party devices or software (not from UPC) CHF 34 per 15 minutes
Troubleshooting for home networks  
Other services are charged at cost  

Service status

Here you can find information about disruptions on the UPC network



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