TROUBLESHOOTING
BASIC TV - PICTURE ISSUES
I HAVE PROBLEMS WITH THE PICTURE
Here's what you can do:
MAKE SURE THERE IS AN ACTIVE SIGNAL
Low picture quality is generally due to signal issues. Please check the cabling between the TV and the socket.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
Make sure that the cable is properly connected on both ends.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
Unplug the cable from the TV and from the socket and plug it back in.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
Make sure that neither the cable nor the socket show any sign of physical damage.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
Make sure that the TV set is directly connected to the wall socket: in other words, verify that there is only one cable in place, without any splitter or socket distributor in between.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
The cable should have a maximum length of 10 metres. If this is not the case, you can request a new cable by clicking the link below.
Was this not what you were looking for? Click below for other topics.
I HAVE PROBLEMS WITH THE PICTURE
Here's what you can do:
MAKE SURE THERE IS AN ACTIVE SIGNAL
Low picture quality is generally due to signal issues. Please check the cabling between the TV and the socket.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
Make sure that the cable is properly connected on both ends.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
Unplug the cable from the TV and from the socket and plug it back in.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
Make sure that neither the cable nor the socket show any sign of physical damage.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
Make sure that the TV set is directly connected to the wall socket: in other words, verify that there is only one cable in place, without any splitter or socket distributor in between.
![checkmarkThick](/content/dam/www-upc-ch/img/Support/netz-und-anschluss/checkmarkThick.png)
The cable should have a maximum length of 10 metres. If this is not the case, you can request a new cable by clicking the link below.
Was this not what you were looking for? Click below for other topics.
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