What does the error message mean?
No Internet connection.
This is how you can proceed:
CONNECT YOUR UPC TV BOX TO THE LAN CABLE
- Check if the modem is connected to the Internet. To do this, connect another device (such as a laptop) to your modem using a wifi or LAN cable and try accessing a web page.
If the browser displays an error message, it means that your modem is not connected to the Internet.
CHECK WHETHER THERE IS A NETWORK DISRUPTION IN YOUR AREA
When the modem is connected to the Internet and the Internet connection still does not work:
- Check here whether maintenance work or disruptions are occurring in your area.
Were you not able fix the problem? Our customer service will be happy to help you: