CS9995

What does the error message mean?

No Wifi connection to the modem.

This is how you can proceed:

CONNECT YOUR UPC TV BOX TO THE LAN CABLE

Connect the UPC TV Box to the modem with a LAN cable and check if the problem has been solved. The LAN cable gives you the best possible connection.

OPTIMIZE YOUR WIFI

If a connection with a LAN cable is not possible, then follow our tips and tricks in order to optimize your WiFi, and afterwards establish a WiFi connection again.

To check the network connection of your UPC TV Box afterwards, click on the gear icon in the menu. Then click Info on the right. Select the menu item “Diagnosis” in order to view the status and speed of your connection.

Were you not able fix the problem? Our customer service will be happy to help you:

 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

Community

Our experts are there for you.

 
 
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