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UPC TV APP

GUIDE & FAQS

upc-tv-app-icon

UPC TV APP

GUIDE & FAQS

Here’s how the UPC TV App works:

Thanks to the UPC TV App, you can not only watch TV on your television set, but also via:

  • Smartphone
  • Tablet
  • Computer
  • Apple TV, Android TV, Amazon Fire TV (UPC TV Box incl. TV subscription required)

To use the app, you need an account on My UPC, our customer portal, and a UPC subscription for TV, Internet or Mobile. Depending on the subscription, the number of functions available in the UPC TV App may vary. Further information can also be found here.

When you use a UPC TV Box, the UPC TV App automatically synchronises with it and adopts your settings and profiles. You can use the app on up to 3 devices at the same time – even on the go.

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Here’s how to set up the UPC TV App:

Download the UPC TV App and log in.

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Important note for users of Windows 10: The UPC TV App for Windows 10 will be discontinued soon. Find out in our FAQs what is changing and which alternatives you have to using the UPC TV App with Windows 10.

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Log in

Open the app and log in with your My UPC user credentials. If you don’t have a My UPC account yet, you can create an account here. You can find the web browser version of the UPC TV App at upctv.ch.

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Activate Replay

If you haven’t yet activated Replay on your UPC TV Box, by selecting “On/Off” here you can select whether you want to use this option.

This setting cannot be changed on smartphones. If you are logged in with a smartphone, you will automatically be asked to activate Replay via your UPC TV Box.

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Change settings

Here you can:

  • Activate/deactivate parental control.
  • Delete last watched channels.
  • Activate/deactivate TV recommendations.
  • Create/modify a list of your favourite channels.
  • Set the programme reminder time.
  • Set the language you would like to use for the UPC TV App.
  • View the FAQs and legal information.

After your initial login, you can change the settings here at any time.

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Set up profiles

Here, in addition to the standard profile, you can also create and manage additional, personalised profiles for certain users or topics (e.g. only for sports). All profiles automatically synchronise with your UPC TV Box. Profiles which you have already created for your TV Box also appear automatically in the TV App.

Click on “Add profile” if you would like to create a new profile. To edit an existing profile, simply click on the pencil symbol under the name of the profile you would like to edit. 

Frequently asked questions about logging in and settings

Why can’t I log in?

If you are unable to log in, here are some possible reasons:

 

My UPC user credentials were not entered correctly:

Please check whether you have entered your user credentials correctly in the app or on upctv.ch.

 

Important: If you enter incorrect login data multiple times in the app or on upctv.ch, access will be blocked after five failed attempts. If this happens, you should first log in to My UPC directly and then to upctv.ch again.

 

If you have forgotten your login credentials, please request a new user name and/or a new password for My UPC.

 

Network disruption

Please check whether you are connected to the Internet. If you are, but the connection still does not work, you can check on upc.ch whether there is currently a network disruption in your area.

 

Temporary disturbance

There may be a temporary disturbance of the app or the upctv.ch page. Wait a few minutes and try to log in again.

 

No UPC TV Box

To use the UPC TV App with Apple TV, Android TV or Amazon Fire TV you need a UPC TV Box and a UPC TV subscription. If these conditions are not met, you will not be able to log in.

How do I activate parental control?

In the settings, go to “Parental control” and enter your My UPC password there. Then you can set the age limit.

 

If you want to change your PIN, after selecting “Parental control” simply click the option “Change PIN” and follow the instructions. The standard PIN is 0000.

What is Reminder time?

If you do not want to miss the beginning of a certain TV show, you can set a reminder so that it is automatically switched over when the desired programme starts. In the settings you can set the time for the reminder.

What are Recommendations?

Recommendations show you a selection of TV programmes which could interest you, based on your previous TV choices. You can activate or deactivate this function in the settings.

How can I create or modify a list of my favourite channels?

For each profile you can create a list of your favourite channels. Select the desired profile in the settings, select “Channel order” and sort your TV channels according to your interests. To add certain channels to the list or to delete them, simply click on the desired channel and follow the next steps.

 

If you would like to completely delete the channel list and instead use the standard channel list, select “Clear profile channel list”.

 

TV with the UPC TV App

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Home

On the start page you can see popular shows which are currently being shown live on TV. Farther down you can also see your personalised contents, such as your recordings, programmes to continue watching, or your watchlist.

From the start page you can access the sections “TV”, “Movies & Series” and “Saved”.  

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Watch TV

Here you can see an overview of what is currently showing on TV. On the upper right you can select whether all channels or just your profile-specific channels should be listed. It is not possible to pause live TV.

If you are using the UPC TV App via Apple TV, Android TV or Amazon Fire TV, a list of your last watched channels will also appear.

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TV Guide

In addition to what is currently showing on TV, here you also get an overview of the TV listings for the previous and coming 7 days. On the upper right you can select whether all channels or just your personal channel list should be shown.

You can watch programmes which have already been broadcast and which have a Replay symbol by clicking on the programme.

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Movies & Series

In this section you can find a selection of current popular movies and series available for rent. If your TV subscription includes free movies and series, you will also find these in this section. Click on each programme to see details. 

Important: Movies and series can only be rented via the UPC TV Box and at upctv.ch. However, you can also watch the rented content with the UPC TV App. On upc.ch you can find more information on renting films and series. 

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Saved

All of your saved content is available in this section.

Recordings: Here you can see your recordings and the percentage of storage currently occupied in your cloud. If you would like to plan or delete recordings, click on “Edit” and follow the instructions. 

Continue watching: Programmes and films which you have not yet watched to the end can be found in this section. You can continue watching the programmes or delete them with “Edit”.

Watchlist: Here all the programmes and films are saved which you have added to your watchlist. To change the list, click on “Edit”.

Rented: This section contains all the films and series you are renting. Below the preview box you can see how long each programme is available. 

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Details on a programme

For each programme there is a detail page with information on the plot, length, language (subtitles and audio) and much more.

Depending on whether you watch a programme on live TV, OnDemand or via Replay, different options are available to you: continue watching/watch, add to watchlist, watch from beginning, record.

Frequently asked questions about using the app

Why can’t I see all the channels with the UPC TV App that I use with the TV Box?

For legal reasons, some channels may not be used for online TV with the UPC TV App.

How do I activate subtitles or change the audio language?

While you are watching a programme, you can click on the action menu (button with three dots), select the option “Subtitles” or “Audio” and set the desired language.

 

If you are making the changes with your smartphone, click on the speech bubble at the top and then select “Subtitles” or “Audio” to set the desired language.

Can I use the app from abroad?

No, you can only use the UPC TV App via an Internet connection in Switzerland.

 

Due to compliance with transmission and broadcasting rights, it is prohibited to use UPC TV Online and the UPC TV App (Android, iOS, Windows 10) abroad.

Why can't I play any programmes, even though I’m logged in?

Please check first whether there is a network disruption in your area: upc.ch/en/support/service-status

 

If there is no network disruption and your Internet connection works, end the app with “Force stop” and re-start it. If you are using a VPN service, the app does not work because it has to be verified that the UPC TV App is being used in Switzerland.

How can I start Replay or Startover TV?

Replay

With the Replay function you can watch programmes which were broadcast on TV in the last 7 days. Simply click on the Replay symbol or directly on the desired programme.

 

Startover

The Startover function allows you to watch programmes which are currently being shown on TV, but which have already started. Click on “Watch from beginning” for the respective programme to watch it from the beginning.

 

ADDITIONAL OPTIONS ONLY FOR MOBILE/TABLET

Certain options are only available to you when you are using the UPC TV App on your smartphone or tablet.

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Switch devices

Since the UPC TV App is synchronised with your TV Box, you can switch the device you are watching on at any time.

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Were you watching a programme on your television set, for example, and you would now like to watch the rest of it on the go on your smartphone or tablet? Simply open the programme in the UPC TV App and click on “Watch on this device”.

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If you started a programme on your smartphone or tablet and now want to continue watching it on your television set, click on “Watch on UPC TV Box”.

Switching devices is also possible with Apple Airplay and Google Chrome Cast.

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Mobile remote

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You can also use your smartphone as a remote control. Simply click on the remote icon. With the arrow symbol on the upper left or with the “Back” button you can switch back to the TV view.

More help topics for the UPC TV App

Why doesn’t Replay work, even though the function is included in my subscription and is activated?

Some channels do not allow the Replay function for certain programmes. In this case the programme is deactivated for Replay and cannot be played again after the broadcast. Startover TV (starting a current programme over from the beginning) also does not work in this case.

What is a MySports Day Ticket and how can I buy it?

With the MySports Day Ticket, UPC customers who do not have a MySports subscription can enjoy the full sport programme for a short time. The Day Ticket costs CHF 9 and is valid for 24 hours. The price is billed with your monthly UPC bill.

You can buy the MySports Day Ticket for CHF 9 via the UPC TV Box in the MySports ticket shop, or on the upctv.ch website. Via the UPC TV Box you can also subscribe to MySports PRO for CHF 25.

Can my family also watch TV with my UPC TV App?

Yes, in your My UPC account you can set up free user accounts for family and friends. They will get their own login credentials for logging into your UPC TV App.

How many devices can I watch TV on?

On up to three devices at the same time.

 

For example, you can watch your favourite movie in the living room while your children are watching cartoons in their room.

Why is the video quality poor and the loading symbol often appears?

There may be a number of reasons for this:

 

Network connection not ideal

The video quality depends on your network connection. If you are connected with a wifi network, the signal may vary. If the bandwidth is not adequate, the video adapts by lowering the quality. Please check on our website at upc.ch/en/support/service-status/ whether there is a network disruption in your area, or re-start the video or programme you were watching.

 

Frame rate not ideal

Video streaming with the UPC TV App is optimised for a frame rate of 25/50 frames per second. Some streaming devices, such as Apple TV, Nvidia Shield or MiBox, are set to 30/60 frames per second by default. The frame rate for these devices should be changed to 25/50 frames per second.

 

Settings on your TV set

Some TV sets have their own settings for optimising videos, and these may affect the video quality. Please check the settings on your TV set and adjust them if necessary.

 
 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

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