From anti-virus to child protection: Internet Security Package

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Anti-virus, browser protection, firewall, child protection, or spam/phishing filter. With UPC Internet Security you are on the safe side.

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Protection for up to 10 devices. Free for 3 months, then CHF 5/month

What does UPC Internet Security offer?

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Virus protection

Protect your privacy and ensure security – protect your devices
from viruses, ransomware and spyware.

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Browser and banking protection

Make purchases, carry out banking transactions and all other
online activities without worry.

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Family manager

Protect your whole family with a single subscription  and set sensible screen time limits for children.

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Device finder

Locate your lost Android or iOS device and block or delete your Android device remotely.

New customers

New Customers

Not yet got UPC broadband?

Select your Happy Home bundle and protect up to 10 devices with the UPC Internet Security software. 

Discover Happy Home now

Customers

Existing Customers

Are you adequately protected when online?  

Add UPC Internet Security via My UPC and protect up to 10 devices.

To My UPC login

Why F-Secure?

The tried and trusted services from F-Secure
allow millions of consumers and business customers around the world
to surf without worry.

Distinctions for F-Secure Internet Security 2012/13

 

What is UPC Internet Security?

Worried about the security of your computer and devices when online? Don’t worry, UPC have teamed up with F-Secure to help protect your devices with UPC Internet Security.

UPC Internet Security is a complete online security solution which is available to all UPC Internet customers free for the first 3 months and includes:

  • Protection against all kinds of malicious attacks 
  • Virus Protection: detects and removes viruses, malware and spyware that can delete your files, photos and steal you money
  • Banking & Shopping Protection: secures all of your online sessions keeping your money & details safe from hackers
  • Family Protection: device level parental controlsblock unsuitable websites and apps, manage the times when your kids can go online
  • Anti-theft protection: locate, lock & wipe your mobile devices to stop others accessing your personal informationProtection against hackers from getting onto your computer
  • Identity Protection
  • Automatic updates without slowing down your computer
     

Already got a UPC Internet subscription? 
If so, you can download UPC Internet Security to keep you and your family safe online anywhere, whatever device you are using.

This multi-award winning software protects up to 10 of your devices whether it is a tablet, mobile, PC or Mac. What’s more, it does so against all of the latest threats, automatically.  

In your My UPC account, you can choose which devices you want to protect. With 10 devices available, you can keep the entire household safe. 

You can order UPC Internet Security at https://www.upc.ch/internet-security. Even the best software is no substitute for being vigilant online and cannot offer 100% protection. Please make sure that your operating system is always kept updated.

How do I switch on Parental Control on my child’s device?

If you did not turn on Parental Control during installation of the product, you can turn it on as follows:

  1. Firstly you will need to install UPC Internet Security onto your child’s device. Please follow the steps below to install the app onto the device. 
  2. Once the installation is complete, open the UPC Internet Security app on your child’s device.
  3. Tap Parental Control
  4. Tap the Parental Control slider to switch it on
  5. Set up a security code by entering it twice, and tap Continue
  6. Type in an e-mail address for UPC Internet Security to send security code reset instructions to and tap Continue
  7. Note: As this is your child’s device, use your own e-mail address so that only you have access to the security settings.
  8. Under services, tap on UPC Internet Security Mobile Security, and tap the slider to enable it.
  9. Tap OK
     

Parental Control is now turned on.  You can now start limiting time, type of contents, and apps on your child’s device via your My UPC account.

How do I use Banking Protection (e-banking)?

When activated, Banking Protection adds another layer of security when banking online and/or carrying out online money transactions. 

When using Banking Protection, every website you enter is checked by querying a Security Cloud (certificates and encryption used) to make sure it is trustworthy and secure. By carrying out this check, Banking Protection receives information about whether the site is listed as one of our trusted banking sites or not. If it is, a notification is shown indicating that you are entering a secure online banking site.  

When you start your next online banking session, Banking Protection is automatically activated again.

Note: On the PC, Banking Protection offers an elevated level of security. Once you have started an online banking session and Banking Protection mode has been activated, Banking Protection disconnects all untrusted applications from the Internet and prevents them from reconnecting while on a trusted banking site. Blocking connections prevents hijacking of your banking sessions keeping your money safe. You can also only access websites that are considered safe during a banking session, otherwise they will be blocked.

Note: To benefit from the Banking Protection feature on Android devices, the UPC Internet Security Safe Browser app needs to be in use.

How do I enable the browsing protection extension in Chrome?

Once you have installed UPC Internet Security on your computer, and you open up Google Chrome for the first time, activate the Browsing Protection extension (add-on) as follows: 

- If you see a notification in the upper-right corner of the browser, click Enable extension.

You can also enable the browser extension in the following way:

  1. Open Chrome, and click on the 3 dots in the top right of your browser.
  2. Go to More tools > Extensions.
  3. Scroll to Browsing Protection by F-Secure, and select Enable.
  4. Browsing Protection by UPC Internet Security is now enabled.

How do I enable the browsing protection extension in Internet Explorer on a Windows computer?

Once you have installed UPC Internet Security on your computer, and you open up your browser for the first time, activate the Browsing Protection extension as follows: 

  1. Open up Internet Explorer, and select Tools (top right corner of your browser), then Manage add-ons.
  2. The Manage Add-ons window appears.
  3. In Tools and Extensions, select the Browsing Protection by F-Secure add-on.
  4. Select Enable and Close to enable the add-on.
  5. Browsing Protection by UPC Internet Security is now enabled.

How do I install the browsing protection extension for Safari?

The browsing protection features need a browser extension to work properly. To install the browser extension on Safari: 

  1. Click on the product icon in the menu bar.
  2. Click Preferences. Make sure that the Browsing protection tab is open.
  3. Click Install browser extension. The Browsing protection installation window opens.
  4. From the Choose your browser drop-down, select Safari and click Install now.
      The *.safariextz file is downloaded to your downloads folder.
  5. Double-click the file and follow the instructions shown on the screen.
  6. To confirm the installation of the extension, click Trust.

Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when you make a web search, the search result ratings will be shown to you to help you avoid harmful sites.

What is the Finder (Anti-Theft) feature in UPC Internet Security and how do I use it?

Finder is a feature in UPC Internet Security that adds a number of security layers to your Android and iOS devices. With Finder on both Android and iOS, you can:

  • Locate your device; and
  • Sound an alarm.
     

In cases where you have misplaced an Android device, or had it stolen – as long as you are logged on to My UPC, you can remotely send a security command from another device to do the following:

  • Lock your device or
  • Wipe all files and apps on your device.


You need to manually enable these features on your device as they require device administrator permissions. By default, Find my device (locate) and Play alarm on device (Alarm) are enabled. 

Do I need to uninstall my old antivirus first?

You’ll need to remove any other antivirus or security products that may already be installed on your device before installing UPC Internet Security.

UPC Internet Security will automatically detect and remove the most common antivirus and security products during the installation process, however.

In some cases, you may need to manually remove other antivirus or security products before installing UPC Internet Security. You can do this through device settings, the App store (iOS), or Google Play (Android). 

How do I manage my devices and licences?

Managing the protection of your devices is simple. You can access your UPC Internet Security account through My UPC where you can view the number of user licences available to you and manage these.

Available functions include:

  • Add new devices
  • Remove protection from devices no longer in use
  • Manage security settings
  • And much more

You may switch licences easily by releasing them from one device and installing them on to another. 

Deeplink example: https://www.upc.ch/en/myupc/products/internet/

How do I install/uninstall UPC Internet Security from my devices?

It couldn’t be easier to download UPC Internet Security.

Before installing UPC Internet Security you will need to make sure your device is supported. For more details, please see here (deepling)

How do I install UPC Internet Security?

To install on a my mobile device

  1. Simply log in to My UPC with your primary username & password
  2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
  3. Click Manage device and The Whose device do you want to protect? window appears.
  4. Select My device, and click Continue. The Add device window then appears.
  5. Select then either Tablet or Phone depending on your device and click continue
  6. Enter either an email address or SMS to send the selected device the installation link.
  7. Click on the link within the e-mail or SMS which will direct you to the App store to install on the UPC Internet Security app on your device.

Once installed, you can check you are now being protected by opening up UPC Internet Security on your device. It should have a green tick to let you know you are protected.

To install on my PC

  1. Simply log in to My UPC with your primary username & password (hyperlink to My UPC "open in new window")
  2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
  3. Click Add device and The Whose device do you want to protect? window appears.
  4. Make sure My device is selected, and click Continue. The Choose device type window appears.
  5. Select This computer then click Download for Windows to start the download.
  6. Depending on your browser:
      • The installer file downloads automatically; or
      • You are asked to save the file. If prompted, click Save File
  7. Press Ctrl+J on your keyboard to open the download folder and find the file. 
  8. Click on the installer file, it will usually be at the top of this window, to run the installer. If the User Account Control windows appears, click Yes.
  9. Click Continue when you see “Welcome to UPC Internet Security”.
  10. Click Accept and Install to start the installation. The installation will take about a minute and once installed, your computer is protected.

To install on my Mac

  1. Simply log in to My UPC with your primary username & password
  2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
  3. Click Add device and The Whose device do you want to protect? window appears.
  4. Make sure My device is selected, and click Continue. The Choose device type window appears.
  5. Select This computer then click Download for Mac to start the download.
  6. Depending on your browser:
      • The installer file downloads automatically; or
      • You are asked to save the file. If prompted, click Save File.
  7. When the download is done, go to your download folder and run the installer ().
  8. The Install UPC Internet Security window opens. Click Continue.
  9. Read the Privacy Policy and click Continue.
  10. Read the Software License Agreement, and click Continue > Agree if you agree to the terms of the software.
  11. Select a destination and click Continue. Enter your administrative credentials, if asked, and click OK.
  12. On the Installation Type view, click Install. Enter your administrative credentials, if asked, and click Install Software. The installation process starts and should take less than 5 minutes to complete.
  13. When the UPC Internet Security activation welcome window appears, click Continue.
  14. In the Name new device window, enter a name for your computer, and click Continue. Enter your administrative credentials, if asked, and click OK.
  15. The Browsing Protection browser extension installation prompts. Choose your browser from the drop-down menu, and click Install now.Your selected browser opens, and the Browsing Protection extension is now installed

 

How do I share my subscription with a family member or a friend?

You can share your UPC Internet Security subscription with a friend or family member by inviting them to use the service.

This allows them to protect their devices using one of the ten available licences:

  1. Log in to My UPC with your account username and password.
  2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
  3. Click Manage device and The Whose device do you want to protect? window appears. 
  4. Once logged in, click/tap Add device. The Add device window then appears.
  5. Select My device, and click/tap Continue. The Choose device type window appears.
  6. Select Someone else’s device, and click/tap Continue. The Invite a person window appears.
  7. Fill in your name and e-mail address in the relevant fields, and click/tap Send invitation.
  8. The person you add will receive an invitation e-mail that allows them to protect their devices using your licences.

UPC Internet Security members won’t see the devices of other members. Only you can see all devices in your My UPC.

How do I uninstall UPC Internet Security?

We’ll be sorry to see you go. But if you’d like to completely uninstall UPC Internet Security, follow the instructions for your device.

To uninstall from your PC:

  1. Open up the Start menu on your PC and navigate to the Control Panel
  2. Select Add/Remove programs and select all files relating to UPC Internet Security
  3. Select Uninstall

To uninstall from your Mac:

  1. Open Finder on your Mac. Click Applications under Places on the left panel of the Finder screen. This will display a list of all the installed programs on your Mac
  2. Scroll through the list of programs that are installed on your Mac. They are in alphabetical order. Find the one that says UPC Internet Security
  3. Right-click (or click with two fingers) the program you want to remove
  4. Select Move to Trash from the menu options. Alternatively, you can drag and drop the program into the Trash. Confirm that you want to put it in the trash if you see a confirmation message on the screen.
  5. Click Trash from your dock at the bottom of your screen. This will open the Trash to reveal all of the items in it. Click the Empty button on the Trash screen Confirm that you want to empty the Trash, which will completely remove the program from your Mac.

To uninstall UPC Internet Security from your iOS device:
Hold down the UPC Internet Security logo and tap the cross to remove the app

To uninstall from your Android device:
In your device's Settings menu select Apps or Application manager (this may differ depending on your device), tap the app you’d like to uninstall. Select Uninstall.

What happens to my UPC Internet Security subscription if I move to another Internet provider?

If you cancel your UPC Internet, your UPC Internet Security subscription will also be cancelled on your cancellation date. All your devices will then be unprotected from viruses, malware and malicious attacks.

How did I still get a virus when I’m using UPC Internet Security?

No anti-virus software can guarantee to be 100% effective against all future viruses. To make sure you are protected you need to be careful and use a combination of anti-virus, anti-spyware and a firewall, and take care on the internet. We recommend that you apply all Windows updates and continue to be careful when online, especially with regard to emails with attachments from people you don't know.

Is UPC Internet Security slowing down my devices?

UPC Internet Security uses the latest DeepGuard technology from F-Secure to keep you pro-actively protected against all the latest threats using minimal system resources. As a result you will experience very minimal impact on your systems performance.

However, if you’re experiencing slow performance while using UPC Internet Security you should make sure your computer or device meets the minimum system requirements, or ideally the recommended specification. For more details, please see here.

UPC Internet Security carries out many tests and scans on data going in and out of your computer, and the short time added in order to do this is worth it in order to keep your computer safe.

What operating systems are supported by UPC Internet Security?

Internet Security for your PC

Supported platforms

  • Windows 10
  • Windows 8.1 and 8 (ARM based tablets are not supported)
  • Windows 7 (all editions)
  • Windows Vista (Service Pack 2 or newer)
  • System requirements
  • Processor: Intel Pentium 4 or higher

 

  • Memory requirements: 1 GB or more
  • Disk space: 1.2 GB free disk space

 

The system must fulfil Windows minimum requirements as specified by Microsoft.
Javascript must be enabled in the user’s browser settings to enable active block pages.

  • Internet Security for your Mac

Supported platforms

  • OS X Versions 10.11 (El Capitan) 
  • OS X versions 10.10 (Yosemite)
  • OS X versions 10.9 (Mavericks)

 

System requirements

  • Processor: Intel
  • Memory requirements: 1 GB or more
  • Disk space: 250 MB free disk space

 

Internet Security for your Mobile

Supported platforms

  • Android 4.0 or later with 70MB of free disk space
  • iOS 8 or later with 10MB of free disk space
  • Windows Phone 8, 10, with 5MB of free disk space

 

    Operating systems:  Windows, Mac
    Processor: Supporting Windows 10 / Windows 7 / Windows Vista
    RAM: Min 512 MB (1 GB recommended)
    HD space: Max. 600 MB for the installation
    Browser: Internet Explorer 6.0 or higher