From anti-virus to child protection: Internet Security Package

If you did not turn on Parental Control during installation of the product, you can turn it on as follows:

1. Firstly you will need to install UPC Internet Security onto your child’s device. Please follow the steps below to install the app onto the device. 
2. Once the installation is complete, open the UPC Internet Security app on your child’s device.
3. Tap Parental Control
4. Tap the Parental Control slider to switch it on
5. Set up a security code by entering it twice, and tap Continue
6. Type in an e-mail address for UPC Internet Security to send security code reset instructions to and tap Continue
7. Note: As this is your child’s device, use your own e-mail address so that only you have access to the security settings.
8. Under services, tap on UPC Internet Security Mobile Security, and tap the slider to enable it.
9. Tap OK
    

Parental Control is now turned on.  You can now start limiting time, type of contents, and apps on your child’s device via your My UPC account.

Once you have installed UPC Internet Security on your computer, and you open up Google Chrome for the first time, activate the Browsing Protection extension (add-on) as follows: 

- If you see a notification in the upper-right corner of the browser, click Enable extension.

You can also enable the browser extension in the following way:

1. Open Chrome, and click on the 3 dots in the top right of your browser.
2. Go to More tools > Extensions.
3. Scroll to Browsing Protection by F-Secure, and select Enable.
4. Browsing Protection by UPC Internet Security is now enabled.

Once you have installed UPC Internet Security on your computer, and you open up your browser for the first time, activate the Browsing Protection extension as follows: 

1. Open up Internet Explorer, and select Tools (top right corner of your browser), then Manage add-ons.
2. The Manage Add-ons window appears.
3. In Tools and Extensions, select the Browsing Protection by F-Secure add-on.
4. Select Enable and Close to enable the add-on.
5. Browsing Protection by UPC Internet Security is now enabled.

The browsing protection features need a browser extension to work properly. To install the browser extension on Safari: 

1. Click on the product icon in the menu bar.
2. Click Preferences. Make sure that the Browsing protection tab is open.
3. Click Install browser extension. The Browsing protection installation window opens.
4. From the Choose your browser drop-down, select Safari and click Install now.
     The *.safariextz file is downloaded to your downloads folder.
5. Double-click the file and follow the instructions shown on the screen.
6. To confirm the installation of the extension, click Trust.

Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when you make a web search, the search result ratings will be shown to you to help you avoid harmful sites.

To install on a my mobile device

1. Simply log in to My UPC with your primary username & password
2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
3. Click Manage device and The Whose device do you want to protect? window appears.
4. Select My device, and click Continue. The Add device window then appears.
5. Select then either Tablet or Phone depending on your device and click continue
6. Enter either an email address or SMS to send the selected device the installation link.
7. Click on the link within the e-mail or SMS which will direct you to the App store to install on the UPC Internet Security app on your device.

Once installed, you can check you are now being protected by opening up UPC Internet Security on your device. It should have a green tick to let you know you are protected.

To install on my PC

1. Simply log in to My UPC with your primary username & password (hyperlink to My UPC "open in new window")
2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
3. Click Add device and The Whose device do you want to protect? window appears.
4. Make sure My device is selected, and click Continue. The Choose device type window appears.
5. Select This computer then click Download for Windows to start the download.
6. Depending on your browser:
     • The installer file downloads automatically; or
     • You are asked to save the file. If prompted, click Save File
7. Press Ctrl+J on your keyboard to open the download folder and find the file. 
8. Click on the installer file, it will usually be at the top of this window, to run the installer. If the User Account Control windows appears, click Yes.
9. Click Continue when you see “Welcome to UPC Internet Security”.
10. Click Accept and Install to start the installation. The installation will take about a minute and once installed, your computer is protected.

To install on my Mac

1. Simply log in to My UPC with your primary username & password
2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
3. Click Add device and The Whose device do you want to protect? window appears.
4. Make sure My device is selected, and click Continue. The Choose device type window appears.
5. Select This computer then click Download for Mac to start the download.
6. Depending on your browser:
     • The installer file downloads automatically; or
     • You are asked to save the file. If prompted, click Save File.
7. When the download is done, go to your download folder and run the installer ().
8. The Install UPC Internet Security window opens. Click Continue.
9. Read the Privacy Policy and click Continue.
10. Read the Software License Agreement, and click Continue > Agree if you agree to the terms of the software.
11. Select a destination and click Continue. Enter your administrative credentials, if asked, and click OK.
12. On the Installation Type view, click Install. Enter your administrative credentials, if asked, and click Install Software. The installation process starts and should take less than 5 minutes to complete.
13. When the UPC Internet Security activation welcome window appears, click Continue.
14. In the Name new device window, enter a name for your computer, and click Continue. Enter your administrative credentials, if asked, and click OK.
15. The Browsing Protection browser extension installation prompts. Choose your browser from the drop-down menu, and click Install now.Your selected browser opens, and the Browsing Protection extension is now installed

You can share your UPC Internet Security subscription with a friend or family member by inviting them to use the service.

This allows them to protect their devices using one of the ten available licences:

1. Log in to My UPC with your account username and password.
2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
3. Click Manage device and The Whose device do you want to protect? window appears. 
4. Once logged in, click/tap Add device. The Add device window then appears.
5. Select My device, and click/tap Continue. The Choose device type window appears.
6. Select Someone else’s device, and click/tap Continue. The Invite a person window appears.
7. Fill in your name and e-mail address in the relevant fields, and click/tap Send invitation.
8. The person you add will receive an invitation e-mail that allows them to protect their devices using your licences.

UPC Internet Security members won’t see the devices of other members. Only you can see all devices in your My UPC.

We’ll be sorry to see you go. But if you’d like to completely uninstall UPC Internet Security, follow the instructions for your device.

To uninstall from your PC:

1. Open up the Start menu on your PC and navigate to the Control Panel
2. Select Add/Remove programs and select all files relating to UPC Internet Security
3. Select Uninstall

To uninstall from your Mac:

1. Open Finder on your Mac. Click Applications under Places on the left panel of the Finder screen. This will display a list of all the installed programs on your Mac
2. Scroll through the list of programs that are installed on your Mac. They are in alphabetical order. Find the one that says UPC Internet Security
3. Right-click (or click with two fingers) the program you want to remove
4. Select Move to Trash from the menu options. Alternatively, you can drag and drop the program into the Trash. Confirm that you want to put it in the trash if you see a confirmation message on the screen.
5. Click Trash from your dock at the bottom of your screen. This will open the Trash to reveal all of the items in it. Click the Empty button on the Trash screen Confirm that you want to empty the Trash, which will completely remove the program from your Mac.

To uninstall UPC Internet Security from your iOS device:
Hold down the UPC Internet Security logo and tap the cross to remove the app

To uninstall from your Android device:
In your device's Settings menu select Apps or Application manager (this may differ depending on your device), tap the app you’d like to uninstall. Select Uninstall.