UPC MAIL

Register and set up an e-mail account

Register and set up e-mail account

HOW CAN I CREATE A UPC MAIL ACCOUNT?

You already have an Internet product from UPC or want to order one? Then you have the opportunity to open a UPC Mail account. The necessary login credentials (connection ID and password) will be sent to you in the welcome letter with your modem.

Please click here to register your account. When you have completed the registration, you then have a UPC Mail address.

You don’t know your connection ID and password? Then please contact our Customer Services on 0800 66 88 66.

HOW CAN I CHECK MY E-MAIL?

After you have registered your UPC Mail account, you have various options for checking your e-mail.

CHECKING E-MAIL ONLINE

It’s simple to check your e-mail online.
Would you like to check your e-mail on your mobile phone? Then please go to the next point.

CHECKING E-MAIL ON A MOBILE PHONE

If you would like to install an e-mail program on your mobile phone, then please click here to find instructions for your device.
Would you like to check your e-mails with an e-mail program on your computer? Then please go to the next point.

SETTING UP AN E-MAIL PROGRAM ON YOUR COMPUTER

Our e-mail wizard will guide you through the configuration process:

Download e-mail wizard for PC

(e.g. Windows Live Mail, Outlook, Thunderbird)

Download e-mail wizard for Mac

(e.g. Entourage, Apple Mail)

MANUALLY SETTING UP AN E-MAIL PROGRAM ON YOUR COMPUTER

If you do not want to configure the settings with the help of the e-mail wizard, then you can also enter them manually in the e-mail program. Many e-mail programs already have automatic recognition of the data needed. If this is the case, then you only need to enter your e-mail address and your password.

To set up the e-mail program, all you need is the data for an incoming and outgoing mail server. The IMAP incoming mail server, in contrast to POP3, is especially suitable if you would like to check your e-mail on multiple devices.

Please use the following data to send and receive your e-mails securely and in encrypted form in your e-mail program:

User name:

Benutzer-
name:

Your full e-mail address (e.g.: hsample@hispeed.ch)

Password:

Your e-mail password

Incoming mail server (one of the two)

IMAP (preferred)

Post-
eingangs-
server (IMAP):

imap.hispeed.ch Port: 993
with SSL/TLS activated

POP3

Post-
eingangs-
server (POP3):

pop.hispeed.ch Port: 995
with SSL/TLS activated

Outgoing mail server

SMTP

Post-
eingangs-
server (IMAP):

smtp.hispeed.ch Port: 587
with STARTTLIS activated

Alternate port: 465, with SSL/TLS activated in case port 587 isn’t working

Please note that it is mandatory to activate the function “SMTP authentication” for the outgoing mail server.

HOW CAN I MANAGE MY UPC MAIL ACCOUNT?

Your main account is generated when you have registered the first e-mail address. As soon as you have logged in with this e-mail address, you can add or delete more e-mail addresses.

Log in to upcmail.hispeed.ch with the e-mail address of your main account
Under “My Services” click on “Profile”
When requested, please enter your user name and password again
Under “Services” click on “E-mail settings”
Select “Add mail account” to add e-mail addresses
Select “Action” to delete e-mail addresses and change other settings

Discover more functions of UPC Mail Discover more functions of UPC Mail Discover more functions of UPC Mail

LOGIN ERROR FOR UPC MAIL – NOW WHAT?

First, check that your e-mail address and your password have been entered correctly:

Please ensure you enter the correct upper and lower case letters.
Enter the complete e-mail address (e.g. peter.sample@hispeed.ch).
Make sure that the special characters in your password are entered correctly (e.g. !, *, ?).

Forgotten your UPC Mail password

No problem! Simply click here to continue. You will get a PIN code (by SMS or e-mail) which you will need for creating a new password.

Forgotten your UPC Mail e-mail address

If you have forgotten your hispeed e-mail address, call our customer service on 0800 66 88 66.