IMPROVE YOUR SECURITY ON THE INTERNET: PHISHING, SPAM AND PORNOGRAPHIC CONTENT

RECOGNIZE AND NOTIFY A PHISHING ATTACK –  
FAKE EMAILS, SMS OR COMPETITIONS

RECOGNIZE AND NOTIFY A PHISHING ATTACK –  FAKE EMAILS, SMS OR COMPETITIONS

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Attention: Currently UPC and Sunrise logos are being used in connection with fraudulent e-mails that promise a refund. The e-mail recipient is told that their last bill was paid twice and that they have to follow a link within a few hours in order to get the money back. The fraudsters’ goal is to get the victims’ credit card data. They are also attempting to intercept the security code sent by the financial institution in order to get around the two-factor authentication.

Important: This e-mail is not from UPC or Sunrise.

If you have received such an e-mail, please forward it to us: abuse@upc.ch and also check below what you can do to protect your personal information.

HERE'S WHAT YOU CAN DO TO PROTECT YOURSELF FROM PHISHING:

Phishing is the term used to describe emails, SMS, calls or also contests, which, for example, try to steal user data (usernames, passwords or credit card details).

RECOGNISE PHISHING:

  • The content used on the website, SMS or email may look similar to the company design of UPC. However the fake URL, phone number or email address used have no connection to the company UPC.

  • In a serious competition or email, you do not have to give credit card details or pay anything.
  • Check for spelling errors and inconsistencies
  • Look for illogical steps, for example: Needing to suddenly pay for a supposed win.

PROTECT PERSONAL DATA:

  • Never send usernames or passwords per email: UPC and other reputable companies will never ask you for your passwords or other personal information per email.
  • Don't click onto links included in emails you don't fully trust.
  • Check websites for encryption: before you enter personal data on an website, make sure that the data is sent in encrypted form (check for a padlock symbol on the left of your browser address line).
  • Check your credit card and bank statements regularly.

WHAT YOU CAN DO IF YOU HAVE ALREADY DISCLOSED YOUR PERSONAL DATA:

  • If you have already given your credit card number, we recommend to immediately block your card and to contact your bank to complain about any unjustified charge on your credit card.

iBarry ¦ Our Swiss platform for Internet security

An initiative of Swiss businesses, in which we were involved in founding the “Swiss Internet Security Alliance” and are still active on the board.

Find out on iBarry.ch how you can protect yourself from hackers, viruses and other risks on the Internet.

HERE'S WHAT YOU CAN DO TO PROTECT YOURSELF FROM SPAM:

Spam refers to unsolicited and unwelcomed mass e-mails that land in your inbox, generally annoying advertising. But there are also spam e-mails that may be part of a phishing scam as named above. For example when personal data is disclosed, such as for a competition.
To prevent spam follow these guidelines:

  • Never reply to spam e-mails. Never click on a link in the e-mail (not even the request to remove your e-mail from the spam mailing list as it would confirm that you actively use this e-mail address).
  • You can create a second “junk” e-mail address that you use instead of your “real” e-mail address when you take part in competitions or registrations on websites.
  • Before you open an e-mail, check the sender: do you know this sender address and the name? Does the subject line make sense?

BLOCKING OF UNLAWFUL PORNOGRAPHY – REPORTING SUSPICIOUS CONTENT

As a provider of Internet access, we are required by law (Art. 46 Telecommunications Act and Art. 89b Telecommunications Directive) to block contents with unlawful pornographic content as directed by the Federal Office of Police (fedpol). To do so we ad here to the blacklists maintained by fedpol.

 

REPORTING SUSPICION

Have you come across web content with unlawful pornography (content portraying sexual activities with children or animals or involving violence) and do you want to report this?
 
Your report of suspicion will get to the right place the fastest if you use the link below to inform the Federal Office of Police (fedpol) of the relevant content, using their reporting form.
Please note: In no case should you download the content or make screenshots. By doing so, you yourself could become liable to prosecution.
 
If you have become a victim of cybercrime (phishing, sextortion, etc.), then please contact your local cantonal law enforcement authorities. There you can also file a complaint.

MORE SECURITY WHILE SURFING THE INTERNET

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QUESTIONS ABOUT INTERNET SECURITY

 

How do I switch on Parental Control on my child’s device?

If you did not turn on Parental Control during installation of the product, you can turn it on as follows:

  1. Firstly you will need to install UPC Internet Security onto your child’s device. Please follow the steps below to install the app onto the device. 
  2. Once the installation is complete, open the UPC Internet Security app on your child’s device.
  3. Tap Parental Control
  4. Tap the Parental Control slider to switch it on
  5. Set up a security code by entering it twice, and tap Continue
  6. Type in an e-mail address for UPC Internet Security to send security code reset instructions to and tap Continue
  7. Note: As this is your child’s device, use your own e-mail address so that only you have access to the security settings.
  8. Under services, tap on UPC Internet Security Mobile Security, and tap the slider to enable it.
  9. Tap OK
     

Parental Control is now turned on.  You can now start limiting time, type of contents, and apps on your child’s device via your My UPC account.

How do I use Banking Protection (e-banking)?

When activated, Banking Protection adds another layer of security when banking online and/or carrying out online money transactions. 

When using Banking Protection, every website you enter is checked by querying a Security Cloud (certificates and encryption used) to make sure it is trustworthy and secure. By carrying out this check, Banking Protection receives information about whether the site is listed as one of our trusted banking sites or not. If it is, a notification is shown indicating that you are entering a secure online banking site.  

When you start your next online banking session, Banking Protection is automatically activated again.

Note: On the PC, Banking Protection offers an elevated level of security. Once you have started an online banking session and Banking Protection mode has been activated, Banking Protection disconnects all untrusted applications from the Internet and prevents them from reconnecting while on a trusted banking site. Blocking connections prevents hijacking of your banking sessions keeping your money safe. You can also only access websites that are considered safe during a banking session, otherwise they will be blocked.

Note: To benefit from the Banking Protection feature on Android devices, the UPC Internet Security Safe Browser app needs to be in use.

How do I enable the browsing protection extension in Chrome?

Once you have installed UPC Internet Security on your computer, and you open up Google Chrome for the first time, activate the Browsing Protection extension (add-on) as follows: 

- If you see a notification in the upper-right corner of the browser, click Enable extension.

You can also enable the browser extension in the following way:

  1. Open Chrome, and click on the 3 dots in the top right of your browser.
  2. Go to More tools > Extensions.
  3. Scroll to Browsing Protection by F-Secure, and select Enable.
  4. Browsing Protection by UPC Internet Security is now enabled.

How do I enable the browsing protection extension in Internet Explorer on a Windows computer?

Once you have installed UPC Internet Security on your computer, and you open up your browser for the first time, activate the Browsing Protection extension as follows: 

  1. Open up Internet Explorer, and select Tools (top right corner of your browser), then Manage add-ons.
  2. The Manage Add-ons window appears.
  3. In Tools and Extensions, select the Browsing Protection by F-Secure add-on.
  4. Select Enable and Close to enable the add-on.
  5. Browsing Protection by UPC Internet Security is now enabled.

How do I install the browsing protection extension for Safari?

The browsing protection features need a browser extension to work properly. To install the browser extension on Safari: 

  1. Click on the product icon in the menu bar.
  2. Click Preferences. Make sure that the Browsing protection tab is open.
  3. Click Install browser extension. The Browsing protection installation window opens.
  4. From the Choose your browser drop-down, select Safari and click Install now.
      The *.safariextz file is downloaded to your downloads folder.
  5. Double-click the file and follow the instructions shown on the screen.
  6. To confirm the installation of the extension, click Trust.

Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when you make a web search, the search result ratings will be shown to you to help you avoid harmful sites.

Do I need to uninstall my old antivirus first?

You’ll need to remove any other antivirus or security products that may already be installed on your device before installing UPC Internet Security.

UPC Internet Security will automatically detect and remove the most common antivirus and security products during the installation process, however.

In some cases, you may need to manually remove other antivirus or security products before installing UPC Internet Security. You can do this through device settings, the App store (iOS), or Google Play (Android). 

How do I manage my devices and licences?

Managing the protection of your devices is simple. You can access your UPC Internet Security account through My UPC where you can view the number of user licences available to you and manage these.

Available functions include:

  • Add new devices
  • Remove protection from devices no longer in use
  • Manage security settings
  • And much more

You may switch licences easily by releasing them from one device and installing them on to another. 

Deeplink example: https://www.upc.ch/en/myupc/products/internet/

How do I install/uninstall UPC Internet Security from my devices?

It couldn’t be easier to download UPC Internet Security.

Before installing UPC Internet Security you will need to make sure your device is supported. For more details, please see here (deepling)

How do I install UPC Internet Security?

To install on a my mobile device

  1. Simply log in to My UPC with your primary username & password
  2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
  3. Click Manage device and The Whose device do you want to protect? window appears.
  4. Select My device, and click Continue. The Add device window then appears.
  5. Select then either Tablet or Phone depending on your device and click continue
  6. Enter either an email address or SMS to send the selected device the installation link.
  7. Click on the link within the e-mail or SMS which will direct you to the App store to install on the UPC Internet Security app on your device.

Once installed, you can check you are now being protected by opening up UPC Internet Security on your device. It should have a green tick to let you know you are protected.

To install on my PC

  1. Simply log in to My UPC with your primary username & password (hyperlink to My UPC "open in new window")
  2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
  3. Click Add device and The Whose device do you want to protect? window appears.
  4. Make sure My device is selected, and click Continue. The Choose device type window appears.
  5. Select This computer then click Download for Windows to start the download.
  6. Depending on your browser:
      • The installer file downloads automatically; or
      • You are asked to save the file. If prompted, click Save File
  7. Press Ctrl+J on your keyboard to open the download folder and find the file. 
  8. Click on the installer file, it will usually be at the top of this window, to run the installer. If the User Account Control windows appears, click Yes.
  9. Click Continue when you see “Welcome to UPC Internet Security”.
  10. Click Accept and Install to start the installation. The installation will take about a minute and once installed, your computer is protected.

To install on my Mac

  1. Simply log in to My UPC with your primary username & password
  2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
  3. Click Add device and The Whose device do you want to protect? window appears.
  4. Make sure My device is selected, and click Continue. The Choose device type window appears.
  5. Select This computer then click Download for Mac to start the download.
  6. Depending on your browser:
      • The installer file downloads automatically; or
      • You are asked to save the file. If prompted, click Save File.
  7. When the download is done, go to your download folder and run the installer ().
  8. The Install UPC Internet Security window opens. Click Continue.
  9. Read the Privacy Policy and click Continue.
  10. Read the Software License Agreement, and click Continue > Agree if you agree to the terms of the software.
  11. Select a destination and click Continue. Enter your administrative credentials, if asked, and click OK.
  12. On the Installation Type view, click Install. Enter your administrative credentials, if asked, and click Install Software. The installation process starts and should take less than 5 minutes to complete.
  13. When the UPC Internet Security activation welcome window appears, click Continue.
  14. In the Name new device window, enter a name for your computer, and click Continue. Enter your administrative credentials, if asked, and click OK.
  15. The Browsing Protection browser extension installation prompts. Choose your browser from the drop-down menu, and click Install now.Your selected browser opens, and the Browsing Protection extension is now installed

 

How do I share my subscription with a family member or a friend?

You can share your UPC Internet Security subscription with a friend or family member by inviting them to use the service.

This allows them to protect their devices using one of the ten available licences:

  1. Log in to My UPC with your account username and password.
  2. Click in the <> navigation on Internet and then click on the UPC Internet Security tab
  3. Click Manage device and The Whose device do you want to protect? window appears. 
  4. Once logged in, click/tap Add device. The Add device window then appears.
  5. Select My device, and click/tap Continue. The Choose device type window appears.
  6. Select Someone else’s device, and click/tap Continue. The Invite a person window appears.
  7. Fill in your name and e-mail address in the relevant fields, and click/tap Send invitation.
  8. The person you add will receive an invitation e-mail that allows them to protect their devices using your licences.

UPC Internet Security members won’t see the devices of other members. Only you can see all devices in your My UPC.

How do I uninstall UPC Internet Security?

We’ll be sorry to see you go. But if you’d like to completely uninstall UPC Internet Security, follow the instructions for your device.

To uninstall from your PC:

  1. Open up the Start menu on your PC and navigate to the Control Panel
  2. Select Add/Remove programs and select all files relating to UPC Internet Security
  3. Select Uninstall

To uninstall from your Mac:

  1. Open Finder on your Mac. Click Applications under Places on the left panel of the Finder screen. This will display a list of all the installed programs on your Mac
  2. Scroll through the list of programs that are installed on your Mac. They are in alphabetical order. Find the one that says UPC Internet Security
  3. Right-click (or click with two fingers) the program you want to remove
  4. Select Move to Trash from the menu options. Alternatively, you can drag and drop the program into the Trash. Confirm that you want to put it in the trash if you see a confirmation message on the screen.
  5. Click Trash from your dock at the bottom of your screen. This will open the Trash to reveal all of the items in it. Click the Empty button on the Trash screen Confirm that you want to empty the Trash, which will completely remove the program from your Mac.

To uninstall UPC Internet Security from your iOS device:
Hold down the UPC Internet Security logo and tap the cross to remove the app

To uninstall from your Android device:
In your device's Settings menu select Apps or Application manager (this may differ depending on your device), tap the app you’d like to uninstall. Select Uninstall.

What happens to my UPC Internet Security subscription if I move to another Internet provider?

If you cancel your UPC Internet, your UPC Internet Security subscription will also be cancelled on your cancellation date. All your devices will then be unprotected from viruses, malware and malicious attacks.

How did I still get a virus when I’m using UPC Internet Security?

No anti-virus software can guarantee to be 100% effective against all future viruses. To make sure you are protected you need to be careful and use a combination of anti-virus, anti-spyware and a firewall, and take care on the internet. We recommend that you apply all Windows updates and continue to be careful when online, especially with regard to emails with attachments from people you don't know.

Is UPC Internet Security slowing down my devices?

UPC Internet Security uses the latest DeepGuard technology from F-Secure to keep you pro-actively protected against all the latest threats using minimal system resources. As a result you will experience very minimal impact on your systems performance.

However, if you’re experiencing slow performance while using UPC Internet Security you should make sure your computer or device meets the minimum system requirements, or ideally the recommended specification. For more details, please see here.

UPC Internet Security carries out many tests and scans on data going in and out of your computer, and the short time added in order to do this is worth it in order to keep your computer safe.

What operating systems are supported by UPC Internet Security?

Windows

Supported operating systems

Windows 10 version 1703 or newer
Windows 8.1
Windows 7 (service pack 1)

 

Minimum system requirements

Processor: 1 GHz or faster

Memory requirements: 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

Disk space: 600 MB free disk space

 

An Internet connection is necessary to verify your subscription and to receive updates. Internet access fees (ISP) may be incurred.

 

* ARM is not supported

 

 

Mac

Supported operating systems

macOS version 10.15 (Catalina)

macOS version 10.14 (Mojave)

macOS version 10.13 (High Sierra)

 

Minimum system requirements

Processor: Intel

Memory requirements: 1 GB RAM or more is recommended

Disk space: 250 MB free disk space

Mobile

Supported operating systems

iOS:
iOS 10 or newer. Installation requires about 20-30 MB of free storage.

 

Android:
Android OS 5.0 or newer with 75 MB of free storage.

Will my Internet subscription also be cancelled if I cancel Internet Security?

No, the two contracts are independent of each other. If you cancel Internet Security, your Internet subscription will continue with the regular minimum contract period.

Do I have a minimum contract period with Internet Security?

No, but a notice period of 2 months applies. You can cancel the Security package at any time, but with a notice period of 2 months from the end of the month.

 
 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

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