ACTIVATE VOLTE FOR
UPC MOBILE

Call and surf with 4G

WHAT IS VOLTE?

With VoLTE (Voice over LTE) you are making calls via the 4G network (LTE network) and thus using the latest telecommunications standard and the strongest connection. For your telephone calls this means crystal clear sound quality and an especially fast call connection.

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WHICH ADVANTAGES DOES VOLTE OFFER?

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FAST CONNECTION

Connection established immediately: calls with Voice over LTE ensure a much faster connection than with 3G.

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OPTIMAL SOUND QUALITY

Make calls with excellent HD voice quality – especially if the person you’re talking to is also using VoLTE.

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LOWER BATTERY USE

Without VoLTE, your mobile phone switches from 4G to 3G and uses electricity to do so. With Voice over LTE this switch does not take place and your battery lasts longer.

PREREQUISITES FOR USING VOICE OVER LTE

HOW DO I ACTIVATE VOLTE?

UPC already offers VoLTE for many mobile devices – and the number is continuously increasing!

UPC already offers VoLTE for these mobile devices (correct as of 1 July 2021):

Apple

  • iPhone 11 *
  • iPhone 7 *
  • iPhone 8 *
  • iPhone XR *
  • iPhone XS Max *
  • iPhone X *
  • iPhone XS *
  • iPhone 11 Pro *
  • iPhone 11 Pro Max *
  • iPhone 7 Plus *
  • iPhone 8 Plus *
  • iPhone SE (2nd generation) *
  • iPhone 12 Pro *
  • iPhone 12 *
  • iPhone 12 Pro Max *
  • iPhone 12 Mini *
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone SE

Nokia

  • 2720 Flip
  • 220 4G
  • 800 Tough
  • TA-1316

Huawei

  • P40 Pro
  • P9
  • P40
  • Mate 30 Pro

CAT

  • B35

Fairphone

  • Fairphone 3

RAZER

  • Phone 2

ENERGIZER

  • ENERGY E241S

Samsung

  • Galaxy S10 *
  • Galaxy S10+ *
  • Galaxy S10e *
  • Galaxy S10 5G
  • Galaxy A40
  • Galaxy A20e
  • Galaxy S20
  • Galaxy A50
  • Galaxy A41
  • Galaxy S20 FE *
  • Galaxy S20 Ultra 5G
  • Galaxy S20+
  • Galaxy S20+ 5G
  • Galaxy S20 5G
  • Galaxy Note 20 Ultra
  • Galaxy Note 10+
  • Galaxy Note 20
  • Galaxy Z Flip
  • Galaxy Note 10
  • Galaxy Note 10+ 5G
  • Xcover 4s
  • Galaxy A10
  • Galaxy Z Fold2 5G
  • Galaxy XCover Pro
  • Galaxy A12
  • Galaxy A51
  • Galaxy Note10 Lite
  • Galaxy S21 5G
  • Galaxy S21 Ultra 5G
  • Galaxy S21+ 5G
  • Galaxy Z Flip 5G
  • Galaxy A21s
  • Galaxy A71
  • Galaxy Fold
  • Galaxy S10 Lite
  • Galaxy A32
  • Galaxy A32 5G
  • Galaxy A42 5G
  • Galaxy A52 4G
  • Galaxy A52 5G
  • Galaxy A6+
  • Galaxy A70
  • Galaxy A72
  • Galaxy A80
  • Galaxy S9
  • Galaxy S9 Plus
  • Galaxy A30s
  • Galaxy Note 9
  • Galaxy Xcover5
  • Galaxy A7 (2018)

* For these devices you can also find instructions for activating VoLTE in the Mobile Assistant.

Activating VoLTE is very easy:

Normally you will find VoLTE as an option on your smartphone in the network settings or the settings for mobile data (the name can vary by device). There you can simply activate VoLTE with a click.

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Note for activation on an iPhone
At present a certification message appears before conclusion of the activation. You can ignore this and skip it by clicking “OK”. The message has no impact on the activation of VoLTE.

FAQS

What does it cost to use VoLTE?

Calls via Voice over LTE will be billed as normal calls according to your UPC Mobile subscription and listed as usual in your UPC bill (without special labelling).

Why doesn’t VoLTE work for me?

There are various possible reasons for this:

No 4G network available
Please check whether a 4G network is available where you are. Only then is it possible to use Voice over LTE.

VoLTE is not activated.
Here’s how you can activate VoLTE.

Smartphone is not VoLTE compatible
If your mobile phone is not VoLTE compatible, you will not be able to use VoLTE. Check our current list of devices to see whether your smartphone model is listed for VoLTE.

You are abroad.
You can only use Voice over LTE within Switzerland.

Call I use VoLTE abroad?

No, Voice over LTE is only available within Switzerland.

What is the difference between VoLTE and Wifi Calling?

The difference is that calls with Voice over LTE take place via the 4G mobile network, and calls with Wifi Calling take place via a wifi connection. Both technologies are options that offer you even better call quality.

Wifi Calling can be convenient if you are in a place with weak mobile coverage, for example. When Wifi Calling is activated, you can simply make calls via your wifi connection in this case.

Can I deactivate VoLTE?

Yes, if you have activated VoLTE, you can deactivate it again in the same way.

Please note: If you deactivate VoLTE, you will miss out on the advantages such as excellent HD voice quality.

 
 
 

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