OVERCOME DEAD ZONES
IN MOBILE COVERAGE WITH
UPC WIFI CALLING

OVERCOME
DEAD ZONES IN
MOBILE COVERAGE
WITH UPC
WIFI CALLING

Is your mobile phone getting no signal – again? How annoying. There are several possible causes for getting no mobile signal. This can be due to the smartphone itself or to the mobile provider. For ideal mobile reception, we now have a solution for you: Have a look at the advantages of UPC Wifi Calling.

Why is your mobile network off?

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Poor indoor coverage

Right outside the building you’ve got good mobile reception, but as soon as you’re inside, no signal at all. Usually this is due to well-insulated walls, which can greatly weaken the mobile signal.

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Mobile phone settings & SIM card

Check the settings on your mobile phone: Use the Mobile Assistant, with which you can quickly find all the mobile network options for your mobile phone model. Also verify that your SIM card is working properly. If in doubt, test it in a different phone.

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Distance from the mobile radio mast

The big distance from a mobile base station can weaken the mobile signal. In mountainous regions, for example, this is often the case. Check the network coverage at your current location. In this way you'll find out, if there is a mobile network at your current place.

WIFI OR WLAN ?

WiFi is often confused with WLAN. WLAN stands for “Wireless Local Area Network” and is just a general term for wireless networks. WiFi is a term for devices that can receive WLAN signals and therefore also make calls via WLAN. If Wifi Calling is activated on your mobile phone and WLAN with sufficient reception strength is available nearby, your calls will automatically be placed via Wifi Calling. The prerequisite for this is that you have registered on the WLAN network.

WHAT IS WIFI CALLING?

With UPC Wifi Calling you use WLAN to make calls and send text messages. With it you have ideal mobile reception and better voice quality. If you see Wifi Calling in the notification bar (iPhone) or a telephone receiver icon with the wifi symbol (Samsung), your call is being placed via Wifi Calling. UPC Wifi Calling is a free service and entails no additional costs.

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WHICH ADVANTAGES DOES WIFI CALLING OFFER?

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RECEPTION EVERYWHERE

With Wifi Calling you are calling via WLAN – even in places where you have no network coverage.

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AUTOMATIC SETTING

Your mobile phone automatically switches between Wifi Calling and GSM, depending on which signal is stronger at your current location.

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NO ADDITIONAL COSTS

Billing is at the same rate as when you call via the mobile network. There are no additional costs.

HOW DO I ACTIVATE WIFI CALLING?

UPC already offers Wifi Calling for many mobile devices – and the number is continuously increasing!

UPC already offers Wifi Calling for these mobile devices (correct as of 01 May 2021)

Apple

  • iPhone 11 *
  • iPhone 7 *
  • iPhone 8 *
  • iPhone XR *
  • iPhone XS Max *
  • iPhone X *
  • iPhone XS *
  • iPhone 11 Pro *
  • iPhone 11 Pro Max *
  • iPhone 7 Plus *
  • iPhone 8 Plus *
  • iPhone SE (2nd generation) *
  • Phone 6 *
  • iPhone 6S *
  • iPhone SE *
  • iPhone 6 Plus *
  • iPhone 6S Plus *
  • iPhone 12 Pro *
  • iPhone 12 *
  • iPhone 12 Pro Max *
  • iPhone 12 Mini *

Honor

  • Honor V20 
  • 10 Lite
  • Honor 20 Pro
  • 10i
  • P Smart Z
  • Honor 20/Nova 5T

Huawei

  • P40 Pro *
  • P30 lite
  • P20
  • P20 Pro *
  • P30
  • P30 Pro *
  • Mate 20 *
  • Mate 20 Pro *
  • P40 Lite/nova 7i
  • P40 *
  • Mate 30 Pro
  • Y7p
  • P Smart 2019

Samsung

  • Galaxy S10+ *
  • Galaxy S8 *
  • Galaxy S9 *
  • Galaxy A8 (2018) *
  • Galaxy Note 9 *
  • Galaxy Note 8 *
  • Galaxy S10 *
  • Galaxy A7 (2018) *
  • Galaxy S10e *
  • Galaxy A50
  • Galaxy A5 (2017) *
  • Galaxy A40 *
  • Galaxy A20e *
  • Galaxy A70 *
  • Galaxy J3 (2017) * 
  • Galaxy J5 (2017) *
  • Galaxy A80 *
  • Galaxy A30s
  • Galaxy S10 5G
  • Galaxy A10
  • Galaxy A51
  • Galaxy A71 *
  • Galaxy Note 10 *
  • Galaxy Note 10+ *
  • Galaxy S10 Lite
  • Galaxy S20 *
  • Galaxy S20 5G
  • Galaxy S20+ 5G
  • Galaxy Z Flip *
  • Galaxy S20+ *
  • Galaxy A41
  • Galaxy A21s
  • Galaxy A6 *
  • Galaxy A6+ *
  • Galaxy A9 *
  • Galaxy J6 Plus *
  • Galaxy Note 10+ 5G
  • Galaxy Note10 Lite
  • Galaxy S20 Ultra 5G *
  • Galaxy S8 Plus
  • Galaxy XCover Pro
  • Xcover 4 *
  • Xcover 4s
  • Galaxy Note 20 Ultra
  • Galaxy Note 20
  • Galaxy S20 FE *
  • Galaxy S9 Plus *
  • Galaxy Z Fold2 5G
  • Galaxy Z Flip 5G
  • Galaxy A20s
  • Galaxy A32
  • Galaxy A32 5G
  • Galaxy A42 5G
  • Galaxy A52 4G
  • Galaxy A52 5G
  • Galaxy A72

* For these devices you can also find instructions for activating Wifi Calling in the Mobile Assistant.

Activating Wifi Calling is very easy:

In general you will find Wifi Calling as an option in the call settings (iPhone) or in the network settings (Android). The name can vary depending on the device. There you can simply activate Wifi Calling with a click.

WIFI
CALLING

It’s quick and easy to activate.

WIFI CALLING

It’s quick and easy to activate.

FOR POWERFUL WLAN:

Wifi Booster Set - Wifi Extender

The Wifi Booster Set amplifies the signal using existing power circuits. More boost for your Internet access.

Have you already got a Giga Connect Box?

Do you want to lastingly optimize your WLAN and have your mobile signal in every corner?

 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

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