Important Customer Information

CHANNEL CHANGEOVER

CHANNEL CHANGEOVER

24 NOVEMBER 2020

What has changed?

LCDPN

LA CHAÎNE DU PÈRE NOËL

Calling all Christmas fans! From 24 November 2020 until 3 January 2021, the French channel "La Chaîne du Père Noel” will be bringing the Christmas spirit to your living room!  

Programme slots UPC TV

German-speaking Switzerland: 329
French-speaking Switzerland: 29
Ticino: 529

Programme slot Basic, D4A, Digicard, Horizon
French-speaking Switzerland: 29

Rhône FM
Radio Rottu
Spitalradio Luz

NEW RADIO STATION

Vintage Radio
Energy Hits
Rockit
Radio Munot
One Dance FM
Radio Swiss Classica

The prerequisite for receiving UHD channels is UPC TV and a UHD 4K television set.

franceinfo

FRANCEINFO

The HD version of the channel will now be activated on UPC TV.

Programme slots UPC TV

German-speaking Switzerland: 385
French-speaking Switzerland: 85
Ticino: 585

JSTV

JSTV 1

The JSTV 1 channel in the Nihon language package will now be transmitted in HD.

Programme slots UPC TV

German-speaking Switzerland: 960
French-speaking Switzerland: 960
Ticino: 960

JSTV

JSTV 2

The JSTV 2 channel in the Nihon language package will now be transmitted in HD.

Programme slots UPC TV

German-speaking Switzerland: 961
French-speaking Switzerland: 961
Ticino: 961

OPERATION DISCONTINUED

FRANCE Ô

The broadcast of this channel was discontinued.

OPERATION DISCONTINUED

CNN MONEY

The broadcast of this channel was discontinued.

OPERATION DISCONTINUED

Radio Monte Carlo F

The broadcast of this channel was discontinued.

WHAT DO I HAVE TO DO AND WHEN?

The channel changes will be carried out automatically.
So you do not need to do anything.

 

If you are not receiving these changes, then we have tips for you here below. Just click on the receiver that you use. 

Fun

TV without Box Television set directly to the cable socket

TELEVISION SET DIRECTLY TO THE CABLE SOCKET

(DVB-C without additional receiver)

teaser-dvbc

To receive the new channel offer, please carry out the following steps after midday on 24 November:

Search the settings and parameters needed here using your address.

Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.

Enter those settings and parameters (see step 1).

The updated channel offer is now available. If necessary, reprogramme your favourites list.

If the channels are not displayed correctly or in a different order, please check if you have used the correct settings and parameters and perform the manual search again (see step 2).

 
 
 
 

DIGICARD

DIGICARD

2-col_digicard

To receive the new channel offer, please carry out the following steps after midday on 24 November:

Search the settings and parameters needed here using your address.

Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.

Enter those settings and parameters (see step 1).

The updated channel offer is now available. If necessary, reprogramme your favourites list.

If the channels are not displayed correctly or in a different order, please check if you have used the correct settings and parameters and perform the manual search again (see step 2).

 
 
 
 

Optional

If the process described does not work, please proceed as follows:

Take the DigiCard, including your module, out of your TV set.

Restore the TV set to the factory settings. If you have any questions, please consult the user guide for your TV set.

Carry out a digital channel scan.

After completing the channel search, insert the DigiCard including the module into your TV set again.

man-headphones-tablet

HD MEDIABOX

HD MEDIABOX RECEIVER/RECORDER

HD-mediabox-ohne-schatten

The channel offer will be updated automatically. The important thing is to leave the Mediabox on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place. 


Please note the following information (valid from 24 November after 12pm):

family-remote-control

If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.

If you have favourites, reminders or future scheduled recordings on your HD Mediabox, you will need to set them up again. Programmes which have already been recorded will be remain on your Box.
 

If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.

CONVERTER

CONVERTER

(Reception via an older TV set)

umwandler-2

The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this. The important thing is to leave the converter on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place. 

Please note the following information (valid from 24 November after 12pm):

If your converter does not automatically receive the new channel offer, turn your box off for at least 5 minutes, and then try again.

Check your favourites list and reprogramme it if it has been overwritten.

 
 

Optional

If the procedure described does not work, restore your device to the factory settings. These instructions explain how it works. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture. 

 
 

HORIZON RECORDER

HORIZON RECORDER

horizon

The channel offer will be updated automatically. The important thing is to leave the Horizon Recorder on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place. 


Please note the following information (valid from 24 November after 12pm):

family-remote-control

If you don't receive all channels or have problems with other functions, turn your box off for at least 20 minutes, and then try again.

If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will remain on your Box.

If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.

UPC TV BOX

UPC TV BOX

UPC-TV-box

Do you use a UPC TV Box? If so, then you don’t have to do anything. Your box will be updated automatically. The important thing is to leave the UPC TV Box on stand-by for at least 24 hours and do not disconnect it from the mains so that the
adjustment can take place. 

 

TELEVISION SET DIRECTLY TO THE CABLE SOCKET

(DVB-C without additional receiver)

teaser-dvbc

To receive the new channel offer, please carry out the following steps after midday on 25 March:

Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.

Enter your Parameter if required. These can be found here: Installation code

The updated channel offer is now available. If necessary, reprogramme your favourites list.

 
 
 
 

DIGICARD

2-col_digicard

To receive the new channel offer, please carry out the following steps after midday on 27 August:

Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.

Enter your parameters if required. These can be found here: Installation code.

The updated channel offer is now available. Check your list of favourites and reprogramme it if necessary.

 
 

Optional

If the process described does not work, please proceed as follows:

Take the DigiCard, including your module, out of your TV set.

Restore the TV set to the factory settings. If you have any questions, please consult the user guide for your TV set.

Carry out a digital channel scan.

After completing the channel search, insert the DigiCard including the module into your TV set again.

man-headphones-tablet

HD MEDIABOX RECEIVER/RECORDER

HD-mediabox-ohne-schatten

The channel offer will be updated automatically.
Please note the following information (valid from 27 August after 12pm):

family-remote-control

If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.

If you have favourites, reminders or future scheduled recordings on your HD Mediabox, you will need to set them up again. Programmes which have already been recorded will be remain on your Box.
 

If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.

CONVERTER

(Reception via an older TV set)

umwandler-2

The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this. Please note the following information (valid from 27 August after 12pm):

If your converter does not automatically receive the new channel offer, turn your box off for at least 5 minutes, and then try again.

Check your favourites list and reprogramme it if it has been overwritten.

 
 

Optional

If the procedure described does not work, restore your device to the factory settings. These instructions explain how it works. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture. 

 
 

HORIZON RECORDER

horizon

The channel offer will be updated automatically.
Please note the following information (valid from 27 August after 12pm):

family-remote-control

If you don't receive all channels or have problems with other functions, turn your box off for at least 20 minutes, and then try again.

If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will remain on your Box.

If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.

UPC-TV-box

UPC TV Box

Do you use a UPC TV Box? If so, then you don’t have to do anything. Your box will be updated automatically.

 
 

Service information and network issues 

Here you can find information about disruptions on the UPC network.

 
 
 
 

Community

Our experts are there for you.

 
 
Kontakt | Twitter
 
 

Social Media

We also answer your questions via Twitter or Facebook.

 
 
 
 

** Happy Home 100 (12/24 x CHF 59), Happy Home 600 (12/24 x CHF 59) Happy Home Giga (12/24 x CHF 69)
Price (Happy Home 100 for CHF 59 / Happy Home 300 with 600 Mbit/s for CHF 59 / Happy Home Giga for CHF 69/month) is valid for the first 12/24 months and only for new customers, then the following price applies with a minimum contract period of 12 months: Happy Home 100, CHF 89 / Happy Home 300 with 600 Mbit/s, CHF 109 / Happy Home Giga, CHF 129/month. Price with a minimum contract period of 24 months: Happy Home 100, CHF 79 / Happy Home 300 with 600 Mbit/s, CHF 99 / Happy Home Giga, CHF 119/month. Activation fee: CHF 0.-. The Happy Home subscription price includes a channel-specific fee of CHF 5 for MySports One. Availability may be limited in some partner networks. The stated speeds are maximum values.