Important Customer Information

CHANNEL CHANGEOVER

25 MARCH 2020

What has changed?

RTL UHD

Calling all sport and series fans! Watch football, Formula 1 and series on RTL UHD with ultra-sharp picture quality!

Channel slots UPC TV

German-speaking Switzerland: 37
French-speaking Switzerland: 337
Italian-speaking Switzerland: 337

NITRO

INSIGHT UHD

The SD version of the channel will now be activated in the basic offer.

Channel slot cable
German-speaking Switzerland: 98

n-tv

The SD version of the channel will now be activated in the basic offer.

Channel slot cable

German-speaking Switzerland: 99

Cartoon Network HD (Italia)

Crazy cartoon fun with lots of wacky characters and excitement.

Channel slots UPC TV

German-speaking Switzerland: 579
French-speaking Switzerland: 579
Italian-speaking Switzerland: 79

Channel slots Horizon TV
Italian-speaking Switzerland: 45

Boomerang (Italia)

INSIGHT UHD

The popular cartoon heroes give young and old a good laugh.

Channel slots UPC TV

German-speaking Switzerland: 580
French-speaking Switzerland: 580
Italian-speaking Switzerland: 80

Channel slots Horizon TV
Italian-speaking Switzerland: 46

New Radio channels

The prerequisite for receiving UHD channels is UPC TV and a UHD 4K television set.

i24News HD

The international news channel from Israel is replacing the Russia Today channel.

Channel slots UPC TV: 234

Channel slot Horizon TV: 224 (only in SD)

Boing plus

Will now be activated to replace the SD version of Cartoon Network Italia.

Channel slots UPC TV

German-speaking Switzerland: 570
French-speaking Switzerland: 570
Italian-speaking Switzerland: 70

Channel slots Horizon TV
Italian-speaking Switzerland: 35

Cine34

The new name of the Mediaset Extra 2 channel.

Channel slots UPC TV

German-speaking Switzerland: 540
French-speaking Switzerland: 540
Italian-speaking Switzerland: 40

Channel slots Horizon TV
Italian-speaking Switzerland: 55

History HD (Italia)

The History channel in the channel package Premium Plus IT will now be broadcast in HD.

Channel slots UPC TV

German-speaking Switzerland: 559
French-speaking Switzerland: 559
Italian-speaking Switzerland: 59

Channel slots Horizon TV
Italian-speaking Switzerland: 78

Radio Channels

Luna is now called Schlager Radio.
Rai Radio Classica is now called Rai Radio 3 Classica.

OPERATION DISCONTINUED

Sundance TV

Canal+ discontinued the broadcast of this channel.

WHAT DO I HAVE TO DO AND WHEN?

The channel changes will be carried out automatically.
So you do not need to do anything.

If you are not receiving these changes, then we have tips for you here below. Just click on the receiver that you use.

TV without Box Television set directly to the cable socket

To receive the new channel offer, please carry out the following steps after midday on 25 March:

Search the settings and parameters needed here using your address.

Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.

Enter those settings and parameters (see step 1).

The updated channel offer is now available. If necessary, reprogramme your favourites list.

DIGICARD

To receive the new channel offer, please carry out the following steps after midday on 25 March:

Search the settings and parameters needed here using your address.

Enter those settings and parameters (see step 1).

The updated channel offer is now available. If necessary, reprogramme your favourites list.

If the process described does not work, please proceed as follows:

Take the DigiCard, including your module, out of your TV set.

Restore the TV set to the factory settings. If you have any questions, please consult the user guide for your TV set.

Carry out a digital channel scan.

After completing the channel search, insert the DigiCard including the module into your TV set again.

DigiCard manual

HD MEDIABOX

The channel offer will be updated automatically. The important thing is to leave the Mediabox on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.

Please note the following information (valid from 25 March after 12pm):

If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.

If you have favourites, reminders or future scheduled recordings on your HD Mediabox, you will need to set them up again. Programmes which have already been recorded will be remain on your Box.

If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.

CONVERTER

The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this. The important thing is to leave the converter on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.

Please note the following information (valid from 25 March after 12pm):

If your converter does not automatically receive the new channel offer, turn your box off for at least 5 minutes, and then try again.

Check your favourites list and reprogramme it if it has been overwritten.

If the procedure described does not work, restore your device to the factory settings. These instructions explain how it works. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture.

HORIZON RECORDER

The channel offer will be updated automatically. The important thing is to leave the Horizon Recorder on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.

Please note the following information (valid from 25 March after 12pm):

If you don't receive all channels or have problems with other functions, turn your box off for at least 20 minutes, and then try again.

If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will remain on your Box.

If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.

UPC TV BOX

Do you use a UPC TV Box? If so, then you don’t have to do anything. Your box will be updated automatically. The important thing is to leave the UPC TV Box on stand-by for at least 24 hours and do not disconnect it from the mains so that the
adjustment can take place.

To receive the new channel offer, please carry out the following steps after midday on 25 March:

Enter your Parameter if required. These can be found here: Installation code.

The updated channel offer is now available. If necessary, reprogramme your favourites list.

To receive the new channel offer, please carry out the following steps after midday on 27 August:

Enter your parameters if required. These can be found here: Installation code.

The updated channel offer is now available. Check your list of favourites and reprogramme it if necessary.

If the process described does not work, please proceed as follows:

Take the DigiCard, including your module, out of your TV set.

Restore the TV set to the factory settings. If you have any questions, please consult the user guide for your TV set.

Carry out a digital channel scan.

After completing the channel search, insert the DigiCard including the module into your TV set again.

The channel offer will be updated automatically.
Please note the following information (valid from 27 August after 12pm):

If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.

If you have favourites, reminders or future scheduled recordings on your HD Mediabox, you will need to set them up again. Programmes which have already been recorded will be remain on your Box.

If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.

The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this. Please note the following information (valid from 27 August after 12pm):

If your converter does not automatically receive the new channel offer, turn your box off for at least 5 minutes, and then try again.

Check your favourites list and reprogramme it if it has been overwritten.

The channel offer will be updated automatically.
Please note the following information (valid from 27 August after 12pm):

If you don't receive all channels or have problems with other functions, turn your box off for at least 20 minutes, and then try again.

If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will remain on your Box.

If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.

THE NEW CHANNEL LISTS

German-speaking Switzerland (PDF - 4 MB)

French-speaking Switzerland (PDF - 4 MB)

Ticino (PDF - 4.2 MB)

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** Happy Home 100 (12/24 x CHF 59), Happy Home 600 (12/24 x CHF 59) Happy Home Giga (12/24 x CHF 69)
Promotional price (Happy Home 100 for CHF 59 / Happy Home 300 with 600 Mbit/s for CHF 59 / Happy Home Giga for CHF 69/month) is valid for the first 12/24 months and only for new customers, then the following price applies with a minimum contract period of 12 months: Happy Home 100, CHF 89 / Happy Home 300 with 600 Mbit/s, CHF 109 / Happy Home Giga, CHF 129/month. Price with a minimum contract period of 24 months: Happy Home 100, CHF 79 / Happy Home 300 with 600 Mbit/s, CHF 99 / Happy Home Giga, CHF 119/month. Activation fee: CHF 0.-. The Happy Home subscription price includes a channel-specific fee of CHF 5 for MySports One. Valid until 02.09.2020. Availability may be limited in some partner networks. The stated speeds are maximum values.

*An exception is switching to a cheaper subscription or to a subscription where a new TV box or Internet modem is required.

CHANNEL CHANGEOVER

CHANNEL CHANGEOVER

25 MARCH 2020

What has changed?

WHAT DO I HAVE TO DO AND WHEN?

TV without Box Television set directly to the cable socket

TELEVISION SET DIRECTLY TO THE CABLE SOCKET