IMPORTANT CUSTOMER INFORMATION

CHANNEL UPDATE

CHANNEL UPDATE

21 JULY 2021

WHAT WILL HAPPEN?

We are constantly improving our channel offerings to always offer you the best TV experience. To keep you up to date, we regularly inform you of new TV channels that have become available, or about channel updates – and provide you with the new channel lists at a glance.

All updates and changes will only affect the UPC TV Box and will take place automatically. You don’t need to do anything more.

But in case something doesn’t work right, you can find out farther down on this page what you need to do to update your TV manually.

WHAT IS NEW?

New channel order

  • We are adjusting the channel order and assigning a new channel slot to some TV channels. You can find the new order in the following PDFs.

MySports Pro subscription

  • The channels Sky Bundesliga 1 and Sky Bundesliga UHD will no longer be broadcast.

Turkish language package

  • The Show Max channel will be replaced by A2 HD.

WHAT DO I HAVE TO DO AND WHEN?

Since the channel updates take place automatically, you do not need to do anything more. But if your TV does not apply the updates, please follow the instructions for your TV set. Here is how to manually update your device with the current channel offerings.

Important: You should not perform the manual update before 5 May 2021 (12 noon).

Do you need further assistance?

Take advantage of the knowledge of experienced customers in the UPC Community or contact us directly through the contact page.