Important Customer Information
Important Customer Information
Channel Changeover
On 27 August we successfully carried out adjustments to our network. You may now need to make adjustments to your TV receiver.
By the end of this year we will offer our customers 1 gigabit Internet speed throughout all of Switzerland. In order to carry out this innovation, we had to make adjustments to our network, which required a TV channel changeover.
If you have the new UPC TV Box, you do not need to do anything. If you have a different TV receiver, you may need to make changes. It’s simple and quick: Click on your receiver below and get step by step instructions.
You don't know which TV receiver you have? Click here to get an overview.
To receive the new channel offer, please carry out the following steps after midday on 27 August:
Search the settings and parameters needed here using your address.
Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.
Enter those settings and parameters (see step 1).
The updated channel offer is now available. If necessary, reprogramme your favourites list.
To receive the new channel offer, please carry out the following steps after midday on 27 August:
Search the settings and parameters needed here using your address.
Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.
Enter those settings and parameters (see step 1).
The updated channel offer is now available. If necessary, reprogramme your favourites list.
If the process described does not work, please proceed as follows:
Take the DigiCard, including your module, out of your TV set.
Restore the TV set to the factory settings. If you have any questions, please consult the user guide for your TV set.
Carry out a digital channel scan.
After completing the channel search, insert the DigiCard including the module into your TV set again.
The channel offer will be updated automatically. The important thing is to leave the Mediabox on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.
Please note the following information (valid from 27 August after 12pm):
If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.
If you have favourites, reminders or future scheduled recordings on your HD Mediabox, you will need to set them up again. Programmes which have already been recorded will be remain on your Box.
If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.
The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this. The important thing is to leave the converter on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.
Please note the following information (valid from 27 August after 12pm):
If your converter does not automatically receive the new channel offer, turn your box off for at least 5 minutes, and then try again.
Check your favourites list and reprogramme it if it has been overwritten.
If the procedure described does not work, restore your device to the factory settings. These instructions explain how it works. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture.
The channel offer will be updated automatically. The important thing is to leave the Horizon Recorder on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.
Please note the following information (valid from 27 August after 12pm):
If you don't receive all channels or have problems with other functions, turn your box off for at least 20 minutes, and then try again.
If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will remain on your Box.
If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.
Do you use a UPC TV Box? If so, then you don’t have to do anything. Your box will be updated automatically. The important thing is to leave the UPC TV Box on stand-by for at least 24 hours and do not disconnect it from the mains so that the
adjustment can take place.
To receive the new channel offer, please carry out the following steps after midday on 27 August:
Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.
Enter your Parameter if required. These can be found here: Installation code.
The updated channel offer is now available. If necessary, reprogramme your favourites list.
To receive the new channel offer, please carry out the following steps after midday on 27 August:
Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.
Enter your parameters if required. These can be found here: Installation code.
The updated channel offer is now available. Check your list of favourites and reprogramme it if necessary.
If the process described does not work, please proceed as follows:
Take the DigiCard, including your module, out of your TV set.
Restore the TV set to the factory settings. If you have any questions, please consult the user guide for your TV set.
Carry out a digital channel scan.
After completing the channel search, insert the DigiCard including the module into your TV set again.
The channel offer will be updated automatically.
Please note the following information (valid from 27 August after 12pm):
If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.
If you have favourites, reminders or future scheduled recordings on your HD Mediabox, you will need to set them up again. Programmes which have already been recorded will be remain on your Box.
If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.
The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this. Please note the following information (valid from 27 August after 12pm):
If your converter does not automatically receive the new channel offer, turn your box off for at least 5 minutes, and then try again.
Check your favourites list and reprogramme it if it has been overwritten.
If the procedure described does not work, restore your device to the factory settings. These instructions explain how it works. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture.
The channel offer will be updated automatically.
Please note the following information (valid from 27 August after 12pm):
If you don't receive all channels or have problems with other functions, turn your box off for at least 20 minutes, and then try again.
If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will remain on your Box.
If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.
Do you use a UPC TV Box? If so, then you don’t have to do anything. Your box will be updated automatically.
TV WITHOUT BOX
To receive the new channel offer, please carry out the following steps after midday on 27 August:
Search the settings and parameters needed here using your address.
Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.
Enter those settings and parameters (see step 1).
The updated channel offer is now available. If necessary, reprogramme your favourites list.
DIGICARD
To receive the new channel offer, please carry out the following steps after midday on 27 August:
Search the settings and parameters needed here using your address.
Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.
Enter those settings and parameters (see step 1).
The updated channel offer is now available. If necessary, reprogramme your favourites list.
If the process described does not work, please proceed as follows:
Take the DigiCard, including the module, out of your TV set.
Restore the TV set to the factory settings.
If you have any questions, please consult the user guide for your TV set.
Carry out a digital channel scan.
After completing the channel search, insert the DigiCard including the module into your TV set again.
HD MEDIABOX
The channel offer will be updated automatically.
Please note the following information (valid from 27 August after 12pm):
If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.
If you have favourites, reminders or future scheduled recordings on your HD Mediabox, you will need to set them up again. Programmes which have already been recorded will be remain on your Box.
If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.
CONVERTER
The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this. Please note the following information (valid from 27 August after 12pm):
If your converter does not automatically receive the new channel offer, turn your box off for at least 5 minutes, and then try again.
Check your favourites list and reprogramme it if it has been overwritten.
If the procedure described does not work, restore your device to the factory settings. These instructions explain how it works. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture.
HORIZON RECORDER
The channel offer will be updated automatically.
Please note the following information (valid from 27 August after 12pm):
If you don't receive all channels or have problems with other functions, turn your box off for at least 20 minutes, and then try again.
If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will remain on your Box.
If you're still having problems, reset your Box to the factory settings. Click here for instructions on how to do this.
UPC TV BOX
Do you use a UPC TV Box? If so, then you don’t have to do anything. Your box will be updated automatically.
For all receivers except UPC TV Box
For UPC TV Box
ONLY AVAILABLE ON UPC TV FROM 27 AUGUST
After the changeover, the following channels will no longer be available on older receivers (click on your area below to find out more). But you can still receive these ones: Switch now to the modern UPC TV and get even more channels and more in HD.
GERMAN-SPEAKING REGION
FRENCH-SPEAKING REGION
TICINO
BIEL
Below is the list of channels that are no longer available on older receivers. However, you can still receive
these ones: Switch now to the modern UPC TV. There are even more channels and even more HD available than before. A change is definitely worthwhile. Order Happy Home with UPC TV now. Order Happy Home with UPC TV now.
