Important Customer Information
24 NOVEMBER 2020
What has changed?
The prerequisite for receiving UHD channels is UPC TV and a UHD 4K television set.
FRANCEINFO
The HD version of the channel will now be activated on UPC TV.
Programme slots UPC TV
German-speaking Switzerland: 385
French-speaking Switzerland: 85
Ticino: 585
JSTV 1
The JSTV 1 channel in the Nihon language package will now be transmitted in HD.
Programme slots UPC TV
German-speaking Switzerland: 960
French-speaking Switzerland: 960
Ticino: 960
JSTV 2
The JSTV 2 channel in the Nihon language package will now be transmitted in HD.
Programme slots UPC TV
German-speaking Switzerland: 961
French-speaking Switzerland: 961
Ticino: 961
WHAT DO I HAVE TO DO AND WHEN?
The channel changes will be carried out automatically.
So you do not need to do anything.
If you are not receiving these changes, then we have tips for you here below. Just click on the receiver that you use.
TV without Box
Television set directly to the cable socket
TELEVISION SET DIRECTLY TO THE CABLE SOCKET
(DVB-C without additional receiver)
To receive the new channel offer, please carry out the following steps after midday on 24 November:
Search the settings and parameters needed here using your address.
Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.
Enter those settings and parameters (see step 1).
The updated channel offer is now available. If necessary, reprogramme your favourites list.
If the channels are not displayed correctly or in a different order, please check if you have used the correct settings and parameters and perform the manual search again (see step 2).
DIGICARD
DIGICARD
To receive the new channel offer, please carry out the following steps after midday on 24 November:
Search the settings and parameters needed here using your address.
Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.
Enter those settings and parameters (see step 1).
The updated channel offer is now available. If necessary, reprogramme your favourites list.
If the channels are not displayed correctly or in a different order, please check if you have used the correct settings and parameters and perform the manual search again (see step 2).
Optional
If the process described does not work, please proceed as follows:
HD MEDIABOX
HD MEDIABOX RECEIVER/RECORDER
The channel offer will be updated automatically. The important thing is to leave the Mediabox on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.
Please note the following information (valid from 24 November after 12pm):
CONVERTER
CONVERTER
(Reception via an older TV set)
The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this. The important thing is to leave the converter on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.
Please note the following information (valid from 24 November after 12pm):
If your converter does not automatically receive the new channel offer, turn your box off for at least 5 minutes, and then try again.
Check your favourites list and reprogramme it if it has been overwritten.
Optional
If the procedure described does not work, restore your device to the factory settings. These instructions explain how it works. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture.
HORIZON RECORDER
HORIZON RECORDER
The channel offer will be updated automatically. The important thing is to leave the Horizon Recorder on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.
Please note the following information (valid from 24 November after 12pm):
UPC TV BOX
UPC TV BOX
Do you use a UPC TV Box? If so, then you don’t have to do anything. Your box will be updated automatically. The important thing is to leave the UPC TV Box on stand-by for at least 24 hours and do not disconnect it from the mains so that the
adjustment can take place.
