IMPORTANT CUSTOMER INFORMATION
4th of June 2024
IMPORTANT CUSTOMER INFORMATION
4th of June 2024
If you are using the latest UPC TV Box, you don’t need to do anything. The number of channels available to you is increasing. You will find the full channel list in the section below.
If you are using an older TV Box or Digicard, you may be subject to a reduction in the channels available to you. If you are impacted, you will have received a communication in the recent months to notify you of these changes.
You may also experience a change in channel order, missing channels and in some cases, empty channel slots. In this case you need to perform a channel search. Please click on your device in the list below for more information about how to perform a channel search.
Important: You should not perform any manual update before 4th of June 2024.
To receive the new channel offer, please carry out the following steps on 4th of June:
To receive the new channel offer, please carry out the following steps on the 4th of June:
If the process described does not work, please proceed as follows:
The channel offer will be updated automatically. The important thing is to leave the Mediabox on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.
Please note the following information (valid from 4th of June):
The channel offer will be updated automatically. If a request appears on your TV screen for you to accept the changes, please confirm this. The important thing is to leave the converter on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.
Please note the following information (valid from 4th of June):
If the process described does not work, please proceed as follows:
If the procedure described does not work, restore your device to the factory settings. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture.
The channel offer will be updated automatically. The important thing is to leave the Horizon Recorder on stand-by for at least 24 hours and do not disconnect it from the mains so that the adjustment can take place.
Please note the following information (valid from 4th of June):