What does the error message mean?

An error occurred while receiving the channel.

This is how you can proceed.


Try to play another channel and check if the problem also exists with other channels.
If the problem only occurs when playing one channel, try playing the channel again later.

It is possible that the error has been caused by a temporary service interruption. In this case we kindly ask for your patience, we are working on solving the problem.

Does the problem persist after 24 hours? Our customer service will be happy to help you:


Service information and network issues 

Here you can find information about disruptions on the UPC network.



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