TROUBLESHOOTING

REMOTE CONTROL IS NOT WORKING

YOUR REMOTE CONTROL IS NOT WORKING

Here’s what you can do:

stepOutline01

REMOVE THE PLASTIC LID

Please ensure the thin piece of plastic is removed from the battery slot on your device.

stepOutline02

CHECK THE BATTERIES

Make sure your batteries are working effectively. If they are not then please replace them with new ones. 

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PAIR REMOTE WITH THE UPC TV BOX

Press and hold the Back to TV and 0 buttons on your remote control at the same time for around ten seconds while pointing the remote control at your UPC TV Box (max distance 50 centimeters).

Remote Control TV Guide Desktop

If you do not have a remote and you would still like to use your UPC TV Box, you can use the remote control within the app. Click here to download the app.

Was this not what you were looking for? Click below for other topics.

Qualtrics survey
 

YOUR REMOTE CONTROL IS NOT WORKING

Here’s what you can do:

Survey
stepOutline01

REMOVE THE PLASTIC LID

Please ensure the thin piece of plastic is removed from the battery slot on your device.

stepOutline02

CHECK THE BATTERIES

Make sure your batteries are working effectively. If they are not then please replace them with new ones. 

stepOutline03

PAIR REMOTE WITH THE UPC TV BOX

Press and hold the Back to TV and 0 buttons on your remote control at the same time for around ten seconds while pointing the remote control at your UPC TV Box (max distance 50 centimeters).

Remote Control TV Guide Desktop

If you do not have a remote and you would still like to use your UPC TV Box, you can use the remote control within the app. Click here to download the app.

Was this not what you were looking for? Click below for other topics.

Qualtrics survey
 

DIDN’T FIND A SOLUTION?

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