TROUBLESHOOTING

TV PICTURE  IS BROKEN OR DISTORTED

THE PICTURE ON MY TV IS BROKEN OR DISTORTED

Here's what you can do:

stepOutline01

MAKE SURE THAT YOU ARE USING THE RIGHT CABLE

Please make sure that the UPC TV Box is connected to the wall socket with the original coaxial cable, provided in the original UPC TV Box package. Please bear in mind that the compatibility of cables with older UPC products or from other providers is not guaranteed.  

If you need a cable replacement because you cannot find the original cable, need a longer one or if the problem persists, please follow the link below or call us on 0800 66 88 66.

Was this not what you were looking for? Click below for other topics.

Qualtrics survey
 

PICTURE ON MY TV IS BROKEN OR DISTORTED

Here's what you can do:

stepOutline01

MAKE SURE THAT YOU ARE USING THE RIGHT CABLE

Please make sure that the UPC TV Box is connected to the wall socket with the original coaxial cable, provided in the original UPC TV Box package. Please bear in mind that the compatibility of cables with older UPC products or from other providers is not guaranteed.  

If you need a cable replacement because you cannot find the original cable, need a longer one or if the problem persists, please follow the link below or call us on 0800 66 88 66.

Was this not what you were looking for? Click below for other topics.

Survey
Qualtrics survey
 

DIDN’T FIND A SOLUTION?

Ask in the community, write to us on social media or call us.

UPC Community

Our experts are there for you.

 
 

Social Media

We also answer your questions via Twitter or Facebook.

 
 

Phone Support

We are happy to help you.