DISCOVER OUR NEW PRODUCTS.
DISCOVER OUR NEW PRODUCTS
For our UPC customers
WHAT’S STAYING THE SAME AND WHAT’S NEW?
We’re here for you. For new contracts or questions about your existing UPC Internet subscription, give us a call.
We’ll be happy to advise you!
High speed Internet with Sunrise
With Sunrise, you won't be waiting around
Surf at speeds of up to 1 Gbit/s for just CHF 39.90/month for 24 months, then 79.–/month.
For our UPC customers
WHAT’S STAYING THE SAME AND WHAT’S NEW?
We’re here for you. For new contracts or questions about your existing UPC Internet subscription, give us a call.
We’ll be happy to advise you!
If you already have an Internet subscription from UPC, call us so that we can provide personal advice.
YOU GET MORE WITH SUNRISE UP
Sunrise Up: The upgrade for your life
Take advantage of our combo subscriptions and benefit from unbeatable Up featureB
GET THE MOST OUT OF YOUR SCREEN
Netflix, MySports or Premium Plus? When you combine a mobile product with Internet and TV, we will upgrade you to our TV XL product free of charge.
EXPERIENCE PERFECT WI-FI
With our Smart Wi-Fi, you enjoy perfect Wi-Fi reception in every corner of your home –
all thanks to the Connect Pod, included free of charge.
SAVE WHEN YOU TAKE OUT MULTIPLE SUBSCRIPTIONS
For the second and every additional mobile subscription you take out with us, you get a 50% discount on the monthly price.
SURF AT MAXIMUM SPEED
With Sunrise, you’re connected to the widest and fastest 5G network* in Switzerland. When you combine Up Mobile and Up Internet in one subscription, you can surf at up to 2 Gbit/s on your cell phone.
BENEFIT FROM THE BUNDLE DISCOUNT
Combine our products and save money – at least CHF 20.– /month. The more products you add to your subscription, the more you save.
What happens to my UPC Products?
You can read more here
I have UPC Internet
What's new?
What remains the same?
I have UPC Internet
What's new?
What remains the same?
I have UPC TV
What's new?
What remains the same?
Do you need help?
SHOPS
Get your personal consultation near you (appointments possible).
SUPPORT & CONTACT
If you have any issues or questions, please contact us online or by phone.
MY UPC
Manage your products and invoices, see all your current costs at a glance and view your product status.
From CHF 49.90/mth
GET SUNRISE UP
INTERNET & TV NOW
GET SUNRISE UP INTERNET NOW
YOUR QUESTIONS ARE IMPORTANT FOR US
I already have an Internet product from UPC. Can I take advantage of the above offer?
Call us at 0800 66 88 66 so that we can provide personal advice. This offer is only valid for new subscriptions.
Do I have to switch my UPC Product to Sunrise?
No, you dont need to switch your current UPC Product. If you would like to explore what Sunrise has to offer, dont hesitate to check out sunrise.ch, visit one of our 100 Sunrise Stores or call us.
Is it worth changing my products to Sunrise?
Yes, by switching to Sunrise, you get the best of both UPC and Sunrise worlds and more benefits than you can ever imagine. Get ready to:
• Save up with our exclusive combined offers.
• Be entertained with a wide offer: TV content, Apple Music, Game cloud and more.
• Discover a world of devices: the newest mobile phone, tablets, TV, watches and more await you on Sunrise.
When I switch to Sunrise, will I benefit from Sunrise promotions?
Yes, you can benefit from Sunrise offers for existing customers. Please visit our shop or call 0800 707 504 to find out more information.
What do I need to do if I am moving houses?
You can still enter your move via MyUPC. If you have any questions, you can also call us.
How will I pay my bills in the future?
You can continue paying your bills the same way you are currently doing. No changes. You will still receive your bill the same way as you currently do and your bill will look the same way as it currently does.
Can I buy new products (device, options or rateplans) from UPC?
No, we are not offering any new products from UPC anymore. However, we are sure to have the perfect offer for you from Sunrise. Please find more information here: sunrise.ch/mobile. Please note that all existing products will remain unchanged and active.
Why am I not able to order UPC anymore?
We would like to offer you the best of Sunrise and UPC within one premium brand - Sunrise.
With the now joined forces, we leverage the best of Sunrise’s 5G mobile network & UPC’s outstanding internet-, TV- and entertainment platform.
Does my current contract, product and possible promotion change?
Your contract, product and possible promotions remain active and the same. The only change: You might notice our new logo and new name throughout some of our platforms.
In case of question, do I need to contact UPC or Sunrise?
You can contact us through all contact points of UPC and Sunrise.
Can I return my old UPC TV box and/or Internet Box to a Sunrise store?
Yes, you can also return UPC hardware to a Sunrise Shop.
Do existing UPC customers now have a special right of cancellation?
No. As your contract, product and possible promotinos remain active and the same, you will not have a special right of cancellation.
I am already a Sunrise and UPC customer. Will I only receive one bill now? Also, will I have access to just one customer account now?
No. Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. Customers will still pay their UPC and Sunrise bills separately.
I am already a Sunrise and UPC customer. Will I receive a combination discount now?
No. There is no combination discount between the two brands. However, with the new Sunrise Up, there are extensive benefits if you have everything within Sunrise.
I am a (UPC) Partner Network Customer, what does it mean for me?
Your contract, product and possible promotions remain active and unchanged. The only change: You might notice our new logo and new name throughout some of our platforms.
Is it worth switching my products to Sunrise?
Visit a Sunrise Shop to compare the various offers or call 0800 707 504 for more information.
Can I take advantage of Sunrise promotions if I switch to Sunrise?
Yes, as an existing UPC customer, you can benefit from Sunrise promotions. Our customer service is here for you at 0800 707 504 and will be happy to answer all your questions about promotions.
What do I need to do if I am moving houses?
You can still enter your move via MyUPC. If you have any questions, you can also call us.
How will I pay my bills in the future?
You can continue paying your bills the same way you are currently doing. No changes. You will still receive your bill the same way as you currently do and your bill will look the same way as it currently does.
Can I buy new products (device, options or rateplans) from UPC?
No, we are not offering any new products from UPC anymore. However, we are sure to have the perfect offer for you from Sunrise. Please find more information here: sunrise.ch/mobile. Please note that all existing products will remain unchanged and active.
Why am I not able to order UPC anymore?
We would like to offer you the best of Sunrise and UPC within one premium brand - Sunrise.
With the now joined forces, we leverage the best of Sunrise’s 5G mobile network & UPC’s outstanding internet-, TV- and entertainment platform.
Does my current contract, product and possible promotion change?
Your contract, product and possible promotions remain active and the same. The only change: You might notice our new logo and new name throughout some of our platforms.
In case of question, do I need to contact UPC or Sunrise?
You can contact us through all contact points of UPC and Sunrise.
Can I return my old UPC TV box and/or Internet Box to a Sunrise store?
Yes, you can also return UPC hardware to a Sunrise Shop.
Do existing UPC customers now have a special right of cancellation?
No. As your contract, product and possible promotinos remain active and the same, you will not have a special right of cancellation.
I am already a Sunrise and UPC customer. Will I only receive one bill now? Also, will I have access to just one customer account now?
No. Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. Customers will still pay their UPC and Sunrise bills separately.
I am already a Sunrise and UPC customer. Will I receive a combination discount now?
No. There is no combination discount between the two brands. However, with the new Sunrise Up, there are extensive benefits if you have everything within Sunrise.
I am a (UPC) Partner Network Customer, what does it mean for me?
Your contract, product and possible promotions remain active and unchanged. The only change: You might notice our new logo and new name throughout some of our platforms.
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