HOW CAN I PAY MY UPC BILL?
FREQUENTLY ASKED QUESTIONS
Which account information do I need for making payments (also from abroad)?
In My UPC you will find a payment slip which has already been filled out, otherwise you can use the following information for the bank transfer:
Payee: UPC Switzerland LLC, P.O. Box, 8021 Zurich
Account number: 80-367-9
IBAN: CH21 0900 0000 8000 0367 9
Amount: Enter the bill amount here.
Payment reference: Your customer number
Please note: There may be fees for payments at the post office counter.
Why can’t I open my bill in My UPC?
The bill can’t be opened until 2 days after it has been created, even if it can already be viewed in My UPC with the bill total.
I pay my bill by direct debit. Why am I still getting a bill by post?
You can easily change the delivery option for your bill in My UPC, so that in the future you will receive your bill online and not by post.
How can I pay my outstanding bill with a credit card?
Can I change the payment deadline for my UPC bill?
In My UPC under “Bill Settings” you can change your payment deadline. You can select whether you would to prefer to pay your bills at the beginning, in the middle or at the end of the month. The date you receive the bill may also change, depending on the payment deadline you select.
If you pay your bills by direct debit, it is not possible to change the payment deadline. In this case it is always set for the beginning of the month.
NOTIFICATIONS
You’d like to be notified by e-mail or SMS when a new bill is available? Then activate the notification function in My UPC.
PAPERLESS BILL
In My UPC you can indicate whether you would like to receive your bill in paper form by post (CHF 3 per bill) or electronically by e-mail/as eBill (free).