CHANGE PAYMENT METHOD
HOW CAN I PAY MY UPC BILL?
Depending on whether you receive your bill by post or online, in My UPC you can choose from the following payment methods:
With eBill you can receive your UPC bill directly in your e-banking account and can authorise its payment there.
Online bank transfer
You can also pay your bill by online banking. In this case you will need the information from your pay-in slip.
LSV (direct debit) / DD (Debit Direct)
If you activate direct debit or Debit Direct, the bill amount will always be debited from your account automatically. You can activate it online in My UPC or request it by using the form.
If you use a cable connection, please use the direct debit form for cable connection contracts.
Paying at the post office counter
For this payment method you need your pay-in slip. Please note that charges are incurred for each payment: CHF 3 for orange pay-in slips; CHF 7.50 for red pay-in slips (one one-off payment is free of charge every 12 months).
The payment period for UPC bills is 18 to 20 days. You can always find the exact payment deadline on the upper right of your bill.
If you like, you can select in My UPC whether you would prefer to always pay your bills the beginning, middle or end of the month.
FREQUENTLY ASKED QUESTIONS
Which account information do I need for making payments from abroad?
When using a neutral red pay-in slip, please enter the following information:
Payee: UPC Switzerland LLC, P.O. Box, 8021 Zurich
Account number: 80-367-9
IBAN: CH21 0900 0000 8000 0367 9
Amount: Enter the bill amount here.
Payment reference: Your customer number
Why can’t I open my bill in My UPC?
The bill can’t be opened until 2 days after it has been created, even if it can already be viewed in My UPC with the bill total.
I pay my bill by direct debit. Why am I still getting a bill by post?
How can I pay my outstanding bill with a credit card?
Please call our customer service on 0800 66 88 66.
Can I change the payment deadline for my UPC bill?
In My UPC under “Bill Settings” you can change your payment deadline. You can select whether you would to prefer to pay your bills at the beginning, in the middle or at the end of the month. The date you receive the bill may also change, depending on the payment deadline you select.
If you pay your bills by direct debit, it is not possible to change the payment deadline. In this case it is always set for the beginning of the month.