PAYMENT METHODS

HOW CAN I PAY MY UPC BILL?

Depending on whether you receive your bill by post or online, in My UPC you can choose from the following payment methods:

eBill

With eBill you can receive your UPC bill directly in your e-banking account and can authorise its payment there.

Online bank transfer

You can also pay your bill by online banking. In this case you will need the information from your pay-in slip.

LSV (direct debit) / DD (Debit Direct)

If you activate direct debit or Debit Direct, the bill amount will always be debited from your account automatically. You can activate it online in My UPC or request it by using the form.

If you use a cable connection, please use the direct debit form for cable connection contracts.

Paying at the post office counter

For this payment method you need your pay-in slip. Please note that charges are incurred for each payment: CHF 3.50 for orange pay-in slips; CHF 7.50 for red pay-in slips (one one-off payment is free of charge every 12 months).

The payment period for UPC bills is 18 to 20 days. You can always find the exact payment deadline on the upper right of your bill.

If you like, you can select in My UPC whether you would prefer to always pay your bills the beginning, middle or end of the month.

CHANGE PAYMENT METHOD

ZAHLUNGSART
ÄNDERN

In My UPC you can change the payment method quickly and easily.

In My UPC kannst du schnell und

unkompliziert die Zahlungsart ändern.

To My UPC

FREQUENTLY ASKED QUESTIONS

Which account information do I need for making payments (also from abroad)?

In My UPC you will find a payment slip which has already been filled out, otherwise you can use the following information for the bank transfer:

Payee: UPC Switzerland LLC, P.O. Box, 8021 Zurich

Account number: 80-367-9

IBAN: CH21 0900 0000 8000 0367 9

Amount: Enter the bill amount here.

Payment reference: Your customer number

Please note: There may be fees for payments at the post office counter.

Why can’t I open my bill in My UPC?

The bill can’t be opened until 2 days after it has been created, even if it can already be viewed in My UPC with the bill total.

I pay my bill by direct debit. Why am I still getting a bill by post?

You can easily change the delivery option for your bill in My UPC, so that in the future you will receive your bill online and not by post.

How can I pay my outstanding bill with a credit card?

After a payment reminder, you can pay the outstanding total amount by credit card in My UPC.

If your connection is blocked, you can pay the outstanding total amount by credit card in the following ways:

- In My UPC

- Please call our customer service on 0800 66 88 66.

Can I change the payment deadline for my UPC bill?

In My UPC under “Bill Settings” you can change your payment deadline. You can select whether you would to prefer to pay your bills at the beginning, in the middle or at the end of the month. The date you receive the bill may also change, depending on the payment deadline you select.

If you pay your bills by direct debit, it is not possible to change the payment deadline. In this case it is always set for the beginning of the month.

NOTIFICATIONS

You’d like to be notified by e-mail or SMS when a new bill is available? Then activate the notification function in My UPC.

PAPERLESS BILL

In My UPC you can indicate whether you would like to receive your bill in paper form by post (CHF 3 per bill) or electronically by e-mail/as eBill (free).